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Recovery Coaching Jobs in Raleigh, NC (NOW HIRING)

Recovery Innovations

Peer Manager

Durham, NC

$23/hr

Provides supervision to staff through role modeling and coaching the techniques and practices of recovery, support and self-help. * Arranges coverage for Peer Support Specialist absences. * Create ...

Red Oak Recovery Center

Clinical Director

Durham, NC · Remote

$90K - $100K/yr

Red Oak Recovery Center is a clinician-run treatment program with campuses established to serve the ... Monitor staff performance and provide feedback, coaching, and corrective actions as necessary

New

Orangetheory Fitness

Fitness Coach

Wake Forest, NC · On-site

$12 - $65/hr

Coaches whose positive energy stays with a member long after they've left the studio, and they find ... recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and ...

RI International

Peer Manager

Durham, NC · On-site

$23/hr

Provides supervision to staff through role modeling and coaching the techniques and practices of recovery, support and self-help. * Arranges coverage for Peer Support Specialist absences. * Create ...

Orangetheory Fitness

Group Fitness Coach

Raleigh, NC · On-site

$25 - $65/hr

As an Orangetheory Fitness Coach, you'll lead our heart-rate-based, technology-tracked, and science ... recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and ...

Orangetheory Fitness

Group Fitness Coach

Raleigh, NC · On-site

$25 - $65/hr

As an Orangetheory Fitness Coach, you'll lead our heart-rate-based, technology-tracked, and science ... recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and ...

RI International

Peer Support Specialist II

Durham, NC · On-site

$20/hr

... recovery planning. Essential Duties and Responsibilities: * Guest Care & Advocacy: * Provides coaching and mentoring to peer support staff through role modeling and guidance, modeling techniques and ...

Elwyn

Forensic Licensed Clinician

Raleigh, NC · On-site

$58K - $78K/yr

... health recovery, symptom and stressor management, psychotropic medications, treatment planning, and skills training for co-occurring disorders. * Coaches staff to provide holistic services ...

Elwyn

Forensic Licensed Clinician

Raleigh, NC · On-site

$58K - $78K/yr

... health recovery, symptom and stressor management, psychotropic medications, treatment planning, and skills training for co-occurring disorders. * Coaches staff to provide holistic services ...

AlixaRx

Sears Outlet Store Manager

Raleigh, NC

... planned cost recovery goals. The Store Manager I is also accountable for customer satisfaction ... Strong coaching and associate development skills * Courageous leadership skills * Ability to manage ...

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All JobsRecovery Coaching JobsRecovery Coaching Jobs in Raleigh, NC

Recovery Coaching information

See Raleigh, NC salary details

$12

$18

$24

How much do recovery coaching jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for recovery coaching in Raleigh, NC is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.82 per hour, depending on experience, location, and employer.

How does a Recovery Coach typically collaborate with healthcare professionals and support networks to help clients achieve their recovery goals?

Recovery Coaches frequently work alongside healthcare professionals, such as therapists, social workers, and medical providers, to ensure holistic support for clients. They act as advocates and liaisons, coordinating care, sharing progress updates (with client consent), and helping clients navigate community resources. Additionally, Recovery Coaches often engage with family members and peer support groups to reinforce positive environments and accountability. Effective collaboration and communication are essential for addressing challenges and celebrating milestones in each client's recovery journey.

What are the key skills and qualifications needed to thrive as a Recovery Coach, and why are they important?

To thrive as a Recovery Coach, you need a solid understanding of addiction recovery principles, motivational interviewing techniques, and ideally a relevant certification such as Certified Recovery Peer Specialist (CRPS) or Certified Recovery Coach (CRC). Familiarity with digital case management tools and recovery support platforms is often required. Outstanding active listening, empathy, and strong boundary-setting skills help coaches build trust and foster client empowerment. These skills enable Recovery Coaches to effectively guide individuals through their recovery journey and support sustainable behavioral change.

What is the difference between Recovery Coaching vs Addiction Counselor?

AspectRecovery CoachingAddiction Counselor
CredentialsTypically certified through coaching programs; no state licensure requiredLicensed mental health or substance abuse counselor; required certifications and state licensure
Work EnvironmentOne-on-one coaching sessions, community settings, online platformsClinics, treatment centers, hospitals, private practice
Industry UsageFocuses on motivation, goal setting, and accountability in recoveryProvides therapy, assessment, and treatment for addiction

Recovery Coaches and Addiction Counselors both support individuals with substance use issues, but Recovery Coaches primarily focus on motivation and goal achievement without providing clinical therapy, whereas Addiction Counselors offer clinical treatment and therapy within a licensed framework.

What is a recovery coach?

A recovery coach is a professional who supports people seeking to overcome addiction or substance use disorders. They provide guidance, encouragement, and resources to help individuals develop healthy habits, set goals, and maintain sobriety. Unlike therapists or counselors, recovery coaches do not provide clinical treatment, but instead focus on helping clients build skills, access services, and navigate recovery challenges. Their role is often peer-based, drawing on personal experience and specialized training to motivate and empower clients.
What are popular job titles related to Recovery Coaching jobs in Raleigh, NC? For Recovery Coaching jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Recovery Coaching jobs in Raleigh, NC look for? The top searched job categories for Recovery Coaching jobs in Raleigh, NC are:
Recovery Coaching jobs near you
Infographic showing various Recovery Coaching job openings in Raleigh, NC as of June 2026, with employment types broken down into 2% As Needed, 66% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,419 per year, or $19 per hour.

VP-Recovery Collections

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Posted 17 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Vice President of Recovery Collections is a leadership role responsible for oversight of our charged off collection's function including leading operational teams and staff. This leader will drive the successful recovery of mortgage and consumer debt, prioritizing both maximum financial recovery and exceptional member service. This role requires a leader capable of planning, implementing related technologies, monitoring performance framework, optimizing recovery collections within a high-volume, multi-channel contact center while managing specialized recovery strategies, capably navigating the details of regulatory compliance, operational efficiency, and a member-centric approach. Core responsibilities include helping define and fully implementing and executing on strategic recovery objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to significantly maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.
Essential Responsibilities:
Responsibilities (100%)
Operations Management (40%)
  • Design, Implement and Oversee daily operations of recovery contact center teams including managers and agents across multiple locations
  • Implement and optimize workforce management systems to ensure appropriate recovery collections staffing levels
  • Ensure continuous improvement in key performance metrics including right-party contact rates, promise-to-pay rates and cost per recovery.
  • Implement analytics-driven approaches to recovery collections segmentation and treatment strategies
  • Ensure that recovery collections operational teams have implemented call monitoring programs with appropriate calibration protocols and coaching frameworks
  • Ensure that operational team's effective remediation of processes to address quality findings or deficiencies in the recovery collections process.
Leadership (40%)
  • Implement and oversee the execution of recovery collection strategies for various loan asset classes including staffing models, technology requirements, and performance metrics.
  • Implement data-driven segmentation strategies for optimal recovery treatment based on attributes such as loan type, balance, age, and member profile
  • Implement scoring models and account prioritization frameworks to optimize recovery strategies and resource allocation, manage skip tracing protocols and contact strategies for hard-to-reach members including digital outreach methods
  • Analyze key performance metrics and KPIs to optimize recovery collection effectiveness. and track performance against goals and objectives.

Regulatory Compliance, Operations & Administrative Management (20%)
  • Ensure all activities maintain strict adherence to federal, state, and local regulations
  • Ensure teams and staff receive training specific to recovery collections including role-specific compliance training modules addressing function-specific regulatory requirements, negotiation techniques and skip tracing methodologies
  • Implement telephony infrastructure to support recovery collections operations
  • Implement contact routing strategies, IVR designs, and skill-based routing frameworks
  • Develop and maintain robust internal controls for recovery collections activities
  • Implement quality assurance programs to monitor call quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
  • Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Detailed understanding of Recovery Collections processes and Contact Center management including knowledge and proficiency with charge off/repossession processes and decision-making
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing recovery collections and contact center operations during periods of high-volume
  • Demonstrated success managing both inbound/outbound contact center operations
  • Proven experience with telephony systems including IVR and quality monitoring and call recording systems; NICE.
  • Background developing and administrating training programs for recovery collections specialists
Leadership Competencies and Knowledge, Skills & Abilities
Strategic Vision and Decision-Making
  • Ability to execute strategies for recovery collections contact center operations including optimizing recovery strategies, workflow processes and resource allocation
  • Implementation of technology enhancements that improve recovery collection contact and recovery payment rates, operational efficiency and compliance management.
  • Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
  • Experience translating business objectives into operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
  • Implement omnichannel contact and recovery payment strategies (phone, IVR, email, SMS, online member access)
  • Implementation and operationalizing modern digital recovery collections capabilities including Payments Platform and Consumer Lending Collections and Recovery Platform.
Team Development and Management
  • Proven ability to recruit, develop, and retain top talent in recovery and a contact center
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement
Communication
  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Experience at a top-tier credit union, bank/mortgage servicer or financial institution
  • Background managing work-from-home/hybrid collections or recovery contact center teams
  • Knowledge of recovery scoring and segmentation methodologies, including behavioral scoring and propensity models

Job Environment & Physical Requirements:
  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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