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What are the different job titles for receptionists?

Receptionists may hold various job titles such as Front Desk Associate, Administrative Assistant, Office Clerk, Customer Service Representative, or Front Office Coordinator. These titles often reflect specific responsibilities, work environments, or levels of experience within organizations.

What are the three main duties of the receptionist?

The main duties of a receptionist include greeting visitors, answering and directing phone calls, and managing appointments or schedules. They also handle administrative tasks such as data entry and maintaining the reception area to ensure smooth office operations.

What can I do after being a receptionist?

After working as a receptionist, individuals can pursue roles such as administrative assistant, office manager, or customer service representative, leveraging skills in communication, organization, and multitasking. Gaining experience with office software and obtaining relevant certifications can facilitate career advancement into administrative or managerial positions.

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Receptionist Three jobs near you

Medical Receptionist - Full Time

Xpress Wellness Urgent Care

Garden City, KS • On-site

$17 - $22/hr

Full-time

Re-posted 9 days ago

Xpress Wellness Urgent Care rating

4.3

Company rating: 4.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Description

Position Summary:   

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Duties and Responsibilities:  

  • Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently. 
  • Obtains registration data, insurance information, and photo ID at each encounter. 
  • Promptly and accurately enters patient data into the computer system. 
  • Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.  
  • Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information. 
  • Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities  
  • Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.  
  • Assists other staff when needed in a positive, team-centered manner. 
  • Assist in scheduling and following up on provider referrals.  
  • Ensures lobby remains clean and stocked with necessary items.  
  • Seeks out methods and practices to minimize financial risk. 
  • Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.  
  • The Clinic staff may also include ancillary personnel who are supervised by the professional staff. 
  • Other duties as assigned. This is a safety-sensitive and confidential position. 

Qualifications:  

  • Education: 
  • High School Diploma or equivalent required, Associates preferred. 
  • Licenses/Certification: 
  • Must obtain and maintain a current certification in BLS. 
  • Experience: 
  • 1-3 years prior medical office experience is preferred. 
  • Skills: 
  • Understanding of medical coding and billing. 
  • Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others. 
  • Competent with common PC applications including Internet, Email, and Microsoft Office.  
  • Ability to supervise, train, and evaluate new and current provider staff. 

Working Conditions: 

  • May be exposed to/occasionally exposed to patient elements. 
  • Subject to varying and unpredictable situations and interruptions. 
  • Occasionally subjected to irregular hours. 
  • Occasional pressure due to a fast-paced environment. 
  • The position may require lifting, carrying, or pushing equipment or patients. 

What Xpress Wellness Urgent Care employees say

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