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Reception Manager Jobs in Miami, FL (NOW HIRING)

GAIA USA LLC

RECEPTION MANAGER

Miami Beach, FL · On-site

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

GAIA USA LLC

RECEPTION MANAGER

Miami Beach, FL · On-site

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

Zuma Restaurants

Host/Hostess

Miami, FL · On-site

... Reception Manager * Provide accurate wait time estimates and manage guest expectations during peak dining hours * Handle phone calls and inquiries for guests with to-go orders (where applicable ...

Zuma

Host/Hostess

Miami, FL · On-site

... Reception Manager * Provide accurate wait time estimates and manage guest expectations during peak dining hours * Handle phone calls and inquiries for guests with to-go orders (where applicable ...

Zuma Restaurants

Receptionist

Miami, FL

$15 - $19.75/hr

... Reception Manager * Provide accurate wait time estimates and manage guest expectations during peak dining hours * Handle phone calls and inquiries for guests with to-go orders (where applicable ...

Arch Amenities Group

Spa Reception

Miami, FL · On-site

$13 - $16/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Arch Amenities Group

Spa Reception

Miami, FL · On-site

$13 - $16/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Career Site

Spa Reception

Miami, FL · On-site

$13 - $16/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

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All JobsReception JobsReception Manager JobsReception Manager Jobs in Miami, FL

Reception Manager information

See Miami, FL salary details

$10.5K

$58.5K

$84.6K

How much do reception manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for reception manager in Miami, FL is $58,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $78,900.00 per year, depending on experience, location, and employer.

How to be a good reception manager?

A reception manager oversees front desk operations, ensuring excellent customer service, efficient communication, and smooth daily workflows. Key skills include leadership, organization, and proficiency with management tools like scheduling software; maintaining a professional demeanor and problem-solving ability are also essential.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What are the most commonly searched types of Reception jobs in Miami, FL?

The most popular types of Reception jobs in Miami, FL are:

What are popular job titles related to Reception Manager jobs in Miami, FL?

For Reception Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Reception Manager jobs in Miami, FL look for?

The top searched job categories for Reception Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Reception Manager jobs?

Cities near Miami, FL with the most Reception Manager job openings:

Reception Manager jobs near you
Infographic showing various Reception Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,545 per year, or $28.1 per hour.

RECEPTION MANAGER

GAIA USA LLC

Miami Beach, FL • On-site

Full-time

Re-posted 29 days ago

Job description

J O B T I T L E

RECEPTION MANAGER

D E P A R T M E N T

FRONT OF THE HOUSE

R E P O R T S T O

GENERAL MANAGER

JOB DESCRIPTION

The Reception Manager oversees the Front Desk and Reservations operations, ensuring that every guest receives a warm, professional, and seamless welcome in line with GAIA’s luxury hospitality standards. This role supervises and develops the Reception, Host, and Reservation teams while managing daily operations, guest communications, reservation flow, and VIP coordination. The Reception Manager acts as the main liaison between the reception area and restaurant leadership, driving service excellence, team performance, and operational efficiency.

RESPONSIBILITIES

Essential Functions

  • Lead, train, and supervise the Reception and Reservations teams, ensuring adherence to GAIA’s service standards and operational procedures.
  • Oversee the SevenRooms reservation system, ensure all bookings, modifications, cancellations, guest notes, and VIP preferences are accurately recorded and communicated to the appropriate teams.
  • Monitor reservation pace, table allocation, and seating optimization to maximize revenue and guest satisfaction.
  • Ensure every guest is greeted warmly, promptly, and professional upon arrival, in person or by phone.
  • Coordinate closely with the Restaurant Manager and service teams to ensure smooth seating, efficient turnover, and alignment with service flow.
  • Ensure the reception area, podium, and entrance remain clean, organized, and staffed by a welcoming, well-presented team member.
  • Oversee pre-shift preparations, including updating menus, reservation lists, VIP alerts, and floor charts.
  • Review and verify that all tables are clean, set, and fully prepared before seating guests.
  • Handle guest concerns related to reservations, seating, or service issues in a prompt, professional, and solution-oriented manner.
  • Manage daily reservation reports, including guest counts, cancellations, no-shows, and VIP summaries.
  • Maintain accurate guest databases and ensure consistent follow-up to enhance guest loyalty and retention.
  • Support in planning and coordinating special events, large groups, and private dining arrangements.
  • Conduct daily team briefings to communicate priorities, service goals, and special events.
  • Ensure all reception and reservation checklists (opening/closing) are completed and signed off daily.
  • Perform any additional duties as assigned by management.

Additional Responsibilities

  • Recruit, onboard, and train new reception and reservation team members.
  • Prepare weekly staff schedules and adjust coverage based on business forecasts.
  • Conduct grooming checks, SOP audits, and performance evaluations for team members.
  • Collaborate with management to develop new procedures that improve the guest experience and operational flow.
  • Maintain comprehensive knowledge of restaurant layout, table numbers, sections, and staff assignments each shift.
  • Provide guidance during peak periods by assisting with guest seating, phone coverage, or special arrangements.
  • Promote teamwork and communication across all departments to support an exceptional guest experience.
  • Perform additional duties as assigned by the General Manager or Assistant General Manager.

PERSONAL COMPETENCIES

  • Strong leadership and organizational abilities with a focus on guest service excellence.
  • Polished communication and interpersonal skills, both verbal and written.
  • Exceptional problem-solving, adaptability, and conflict-resolution skills.
  • Highly detail-oriented with strong multitasking and delegation abilities.
  • Professional appearance and demeanor that reflect GAIA’s brand values.
  • Ability to motivate, coach, and inspire the team to deliver consistent, outstanding service

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS

  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Minimum of three (3) years of supervisory experience in fine dining, luxury hospitality, or guest relations.
  • Advanced proficiency in reservation and guest management systems (preferably SevenRooms).
  • Strong computer literacy (Microsoft Office Suite, POS familiarity).
  • Proven track record of leading and developing high-performing teams.
  • Excellent command of English; additional languages are a plus.

PHYSICAL DEMANDS & WORKING CONDITIONS

Physical Requirements

  • Must be able to stand and walk for extended periods (up to 8–10 hours per shift).
  • Regularly required to reach, bend, and lift items up to 15 pounds.
  • Must have the ability to hear, speak, and communicate clearly in person and over the phone.
  • Manual dexterity and visual acuity required for operating reservation systems and handling paperwork.
  • Ability to maintain focus and composure during high-volume service periods.

Work Environment

  • Luxury hospitality environment with frequent guest interaction.
  • Work performed primarily indoors in a climate-controlled setting, occasionally outdoors for guest greeting.
  • Flexible schedule required, including evenings, weekends, and holidays based on business needs.
  • Direct collaboration with management, service, and culinary teams in a fast-paced setting.

INTENT AND FUNCTION OF THE JOB DESCRIPTION

The Company reserves the right, at any time with or without notice, to alter or change job duties, reassign or transfer responsibilities, or assign additional responsibilities as needed. From time to time, you may be directed to work on special projects or perform other duties as assigned that are necessary or important to the operation of the Company.


GAIA USA, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-Protected Characteristics, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship and immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran status, military status, uniformed servicemember status or any other status protected by federal, state or local law (collectively “Protected Characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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