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Reception Manager Jobs in Baltimore, MD (NOW HIRING)

Global Refuge

Case Manager

Baltimore, MD · On-site

$23.70 - $24.66/hr

... reception services to arriving refugees including airport pick up. * Screen and enroll eligible ... management and/or social services preferred. * Experience working with refugees, immigrants, or ...

Global Refuge

Case Manager

Baltimore, MD · On-site

$23.70 - $24.66/hr

... reception services to arriving refugees including airport pick up. Screen and enroll eligible ... management and/or social services preferred. Experience working with refugees, immigrants, or ...

Global Refuge

Case Manager

Baltimore, MD · On-site

$19.75 - $25.50/hr

... reception services to arriving refugees including airport pick up. * Screen and enroll eligible ... management and/or social services preferred. * Experience working with refugees, immigrants, or ...

NVT Staffing

Receptionist

Jessup, MD · On-site

$21.59/hr

... reception email lists and responding to all email in a timely manner Following proper procedures to hang and maintain customer posters in all buildings Managing distribution of LCD projectors ...

LHH US

Front Desk Receptionist

Lutherville Timonium, MD

$48K - $50K/yr

Maintain a welcoming and organized front desk and reception area * Coordinate conference room scheduling and meeting logistics * Manage incoming and outgoing mail, packages, and deliveries * Order ...

LHH US

Front Desk Receptionist

Lutherville Timonium, MD

$48K - $50K/yr

Maintain a welcoming and organized front desk and reception area * Coordinate conference room scheduling and meeting logistics * Manage incoming and outgoing mail, packages, and deliveries * Order ...

NVT Staffing

Receptionist

Jessup, MD · On-site

$24.36/hr

... reception email lists and responding to all email in a timely manner Following proper procedures to hang and maintain customer posters in all buildings Managing distribution of LCD projectors ...

Habitat America

Concierge

Baltimore, MD · On-site

$18 - $19/hr

Habitat America, LLC is a growing property management company that specializes in apartment ... The Concierge is responsible for handling front office reception and administrative duties ...

Habitat America

Concierge

Baltimore, MD · On-site

$15.50 - $19.75/hr

Habitat America, LLC is a growing property management company that specializes in apartment ... The Concierge is responsible for handling front office reception and administrative duties ...

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All JobsReception JobsReception Manager JobsReception Manager Jobs in Baltimore, MD

Reception Manager information

See Baltimore, MD salary details

$10.9K

$60.9K

$87.9K

How much do reception manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for reception manager in Baltimore, MD is $60,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $82,000.00 per year, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the most commonly searched types of Reception jobs in Baltimore, MD?

The most popular types of Reception jobs in Baltimore, MD are:

What are popular job titles related to Reception Manager jobs in Baltimore, MD?

For Reception Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Reception Manager jobs in Baltimore, MD look for?

The top searched job categories for Reception Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Reception Manager jobs?

Cities near Baltimore, MD with the most Reception Manager job openings:

Reception Manager jobs near you
Infographic showing various Reception Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,860 per year, or $29.3 per hour.

Case Manager

Global Refuge

Baltimore, MD • On-site

$23.70 - $24.66/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Client Services Supervisor, the Case Manager will provide case management, employment, and supportive services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations through the Baltimore Welcome Center. The position will support self-sufficiency and integration of newcomers. Direct service programs may include Program of Initial Resettlement (PIR), Matching Grant (MG), Preferred Communities (PC), or other programs.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
  • medical, dental, vision available the first day of employment
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
Responsibilities/Duties
  • Provide culturally and linguistically appropriate client-centered, trauma-informed support.
  • Assist in providing reception services to arriving refugees including airport pick up.
  • Screen and enroll eligible families and individuals.
  • In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self- sufficiency.
  • Consistently review service plan and update throughout the program period.
  • Provide support to meet identified needs including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
  • Maintain regular contact with clients in accordance with program requirement timeframe.
  • Ensure the provision of gender-equitable services.
  • Closely monitor service provision to ensure non-duplication with other federally funded programs.
  • Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
  • Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
  • Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
  • Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
  • Maintain up-to-date documentation in client's case file and online database to ensure services are clearly documented throughout the client's service period.
  • Submit programmatic reports as required.
  • Deliver services in accordance with program and field office guidelines including PIR, MG, and PC.
  • Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees, other ORR-eligible populations, and/or asylum seekers and make referrals when needed.
  • Cultivate new relationships with service providers, referral partners, and local employers.
  • Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
  • Ensure that newly arriving refugees and other ORR-eligible populations are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
  • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
  • Experience working with refugees, immigrants, or limited English speakers, highly preferred.
  • Fluency in one of the key languages used by client populations is required (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili).
  • Proficient in the use of MS Word, MS Excel, and database programs.
  • Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
  • Ability to work as a team member and independently, with high level of self-motivation.
  • Exceptional interpersonal skills, including keen listening ability and relationship building.
  • Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
  • Cross-cultural or international experience preferred.
  • Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.

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