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Real Time Crime Center Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst experience preferred * Proficiency in WFM tools (Zendesk, Tymeshift, or similar) * Advanced Excel skills ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic ... center; workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst experience preferred * Proficiency in WFM tools (Zendesk, Tymeshift, or similar) * Advanced Excel skills ...

Tustin Police Foundation

Be Seen First

EXECUTIVE DIRECTOR (PART-TIME / STIPEND + BONUS)

Tustin, CA · Remote

$1.0K - $10K/mo

We are currently launching major public safety initiatives, including the build-out of our Real-Time Crime Center (RTCC) and deeply expanding our outreach to Community Development Block Grant (CDBG ...

Axon

Staff Software Engineer

Atlanta, GA

As a staff software engineer, you will be joining our team focused on building a fast and performant real-time crime center application that can ingest real-time signals from devices at scale, and ...

RH

Real-Time Analyst

Tracy, CA

Monitor real-time inbound traffic and provide recommendations to adjust staffing based on call volume, absenteeism, and other variables * Leverage daily and historical reports to identify ...

City of Salina, KS

Police Officer

Salina, KS · On-site

... real-time crime center resources. • Operates a computer information terminal; may perform service desk duties; handles animal problems. • Assists fire department & ambulance personnel in ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

Monitor real-time inbound traffic and provide recommendations to adjust staffing based on call volume, absenteeism, and other variables * Leverage daily and historical reports to identify ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Monitor real-time inbound traffic and provide recommendations to adjust staffing based on call volume, absenteeism, and other variables * Leverage daily and historical reports to identify ...

Axon

Staff Software Engineer

Atlanta, GA · On-site

As a staff software engineer, you will be joining our team focused on building a fast and performant real-time crime center application that can ingest real-time signals from devices at scale, and ...

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Real Time Crime Center information

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How much do real time crime center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for real time crime center in the United States is $66,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Real Time Crime Center?

A Real Time Crime Center (RTCC) job involves using real-time technology, databases, and surveillance tools to assist law enforcement in preventing and responding to crimes. Analysts working in an RTCC monitor live camera feeds, analyze crime patterns, and quickly provide officers with critical intelligence. They collaborate with law enforcement agencies to enhance situational awareness and improve response times. This role requires proficiency in data analysis, surveillance systems, and communication.

What are the key skills and qualifications needed for a Real Time Crime Center?

To thrive in a Real Time Crime Center, you need strong analytical skills, attention to detail, and experience in law enforcement or public safety operations. Familiarity with surveillance technology, computer-aided dispatch (CAD) systems, GIS mapping, and certification in crime analysis or related software is highly beneficial. Excellent communication, teamwork, and critical thinking abilities help professionals effectively coordinate with field units and multiple agencies. These skills ensure rapid, accurate information sharing and support, which are crucial for effective incident response and decision-making during emergencies.

What are the daily responsibilities of a Real Time Crime Center?

Professionals working in a Real Time Crime Center are responsible for monitoring live surveillance feeds, analyzing crime data, and relaying real-time information to officers in the field. You will collaborate closely with law enforcement, emergency responders, and sometimes external agencies to provide actionable intelligence during incidents. Typical tasks include assessing threats, preparing crime trend reports, operating specialized software, and maintaining situational awareness of ongoing events. The work environment is typically fast-paced and team-oriented, with shifts that may cover nights, weekends, or holidays. This role plays a vital part in supporting public safety by enabling quick, informed responses to developing situations.

More about Real Time Crime Center jobs

What cities are hiring for Real Time Crime Center jobs?

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What are the most commonly searched types of Real Time Crime Center jobs?

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Real Time Crime Center jobs near you
Infographic showing various Real Time Crime Center job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 24% Part Time, 6% Temporary, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $66,913 per year, or $32.2 per hour.

WFM Real Time Analyst

ibex

Crittenden, NY

Full-time

Re-posted 3 days ago

Job description

Overview

The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

Responsibilities
  • Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
  • Coordinates and manages same-day and/or short-term off-line event scheduling for call center agents while maintaining acceptable performance of the call center
  • Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels
  • Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
  • Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same-day based on the ability of the call center to attain appropriate performance results
  • Manages agent profiles within CMS to best utilize all staffing resources
  • Monitors available reports to effectively manage the performance of each call center business and/or product to acceptable results
  • Participates in Help Desk calls to relay how issues are impacting the call center
  • Assists in the development of all reports and/or processes that increase the ability of the call center to effectively and accurately plan acceptable performance results
  • Effectively communicates call center performance and information by providing the business with informational updates regarding the recent, current, and future state of the business.
  • Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set expectations and confirm business needs to allow the business to make sound decisions
  • Provides the business with timely status updates on projects and initiatives
  • Complete necessary reports and ad hoc reports as required
Qualifications
  • Bachelor's Degree (any field) or equivalent work experience
  • Real Time Analyst Experience In BPO.
  • At least 6 months of experience specializing in Real-Time Monitoring or Workforce Analysis (for external candidates)
  • Advanced knowledge in MS Office (2003), especially MS Excel and relevant WF tools such as IEX and CMS.
  • Knowledge in problem-solving processes
Employment Type: FULL_TIME

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