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Real Estate Agent Receptionist Jobs in Rochester, NY

Park Grove Realty

Development Administrator

Rochester, NY · On-site

$65K - $70K/yr

... bios, managing agent profiles, etc.) * Assist in the preparation and submission of funding ... Knowledge of real estate development processes, legal terminology, and transaction workflows a plus.

Cardinal Group Companies

Leasing Team Member

West Henrietta, NY · On-site

$15.75 - $18.75/hr

Leasing Agent * Leasing Consultant * Real Estate * Leasing * Receptionist * Leasing Specialist WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team ...

Cardinal Group Managment

Leasing Team Member

West Henrietta, NY · On-site

$15.75 - $18.75/hr

Leasing Agent * Leasing Consultant * Real Estate * Leasing * Receptionist * Leasing Specialist WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team ...

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Real Estate Agent Receptionist information

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How much do real estate agent receptionist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for real estate agent receptionist in Rochester, NY is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What does a real estate agent receptionist do?

A Real Estate Agent Receptionist is responsible for managing the front desk at a real estate office. Their duties typically include greeting clients, answering phone calls, scheduling appointments, managing correspondence, and supporting agents with administrative tasks. They help create a welcoming atmosphere for clients and ensure that daily office operations run smoothly. Additionally, they may assist with organizing documents, maintaining property listings, and handling basic inquiries about real estate services.

What are the key skills and qualifications needed to thrive as a real estate agent receptionist?

To thrive as a Real Estate Agent Receptionist, you need strong organizational skills, attention to detail, and experience in administrative support, often with a high school diploma or related office training. Familiarity with office management software, scheduling tools, and customer relationship management (CRM) systems is typically required. Exceptional communication, professionalism, and multitasking abilities help you stand out when interacting with clients and supporting agents. These skills ensure smooth office operations, positive client experiences, and efficient support for real estate transactions.

What are the main challenges real estate agent receptionists face when managing multiple agents and clients simultaneously?

Real Estate Agent Receptionists often juggle a fast-paced environment where they support several agents, handle client inquiries, schedule appointments, and manage listings. One common challenge is prioritizing tasks effectively to ensure that all agents receive timely support while maintaining a welcoming atmosphere for clients. Strong organizational skills and adaptability are essential, as urgent issues can arise unexpectedly. Effective communication and proficiency with scheduling or CRM software help address these challenges and keep daily operations running smoothly.

What is the difference between Real Estate Agent Receptionist vs Real Estate Assistant?

AspectReal Estate Agent ReceptionistReal Estate Assistant
CredentialsHigh school diploma; optional real estate licenseHigh school diploma; often some real estate courses or license
Work EnvironmentFront desk, phone, administrative support in real estate officesAdministrative tasks, client coordination, marketing support
Employer & Industry UsageReal estate brokerages, agenciesReal estate teams, brokerages, agencies
Search & Comparison IntentCustomer service, administrative supportAssisting agents, managing schedules

The main difference is that a Real Estate Agent Receptionist primarily handles front desk duties and client interactions, while a Real Estate Assistant provides broader administrative support to agents, including scheduling and marketing. Both roles are essential in real estate offices but differ in scope and responsibilities.

How to get a real estate agent receptionist job with no experience?

To get a real estate agent receptionist job with no experience, focus on developing strong communication and organizational skills, and highlight any customer service or administrative experience on your resume. Entry-level positions often require a positive attitude, basic computer skills, and the ability to learn quickly; obtaining a certification in office administration can also improve your chances.

What are popular job titles related to Real Estate Agent Receptionist jobs in Rochester, NY?

For Real Estate Agent Receptionist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Real Estate Agent Receptionist jobs in Rochester, NY look for?

The top searched job categories for Real Estate Agent Receptionist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Real Estate Agent Receptionist jobs?

Cities near Rochester, NY with the most Real Estate Agent Receptionist job openings:

Real Estate Agent Receptionist jobs near you

Contact Center Customer Care Associate

Cotality

Rochester, NY • On-site

$40K - $41K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Job description

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
About the role
Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all.
Location: Our office is located a t 4545 E River Rd Ste 220, W Henrietta, NY 14586 . Candidates should live within a commutable distance to this site.
Training: New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led. This will also include on-the-job training and call shadowing. For training, this role will be on site Monday-Thursday, with the option of working remotely on Fridays. The hours of training are Monday - Friday, 9:00am - 6:00pm.
Schedule: This center is open from 7:50am-9:00pm Central Monday - Friday. Post training, employees can exercise a hybrid work model, with 1 day onsite (Thursday) and 4 days working remotely, based on individual performance. This model could change based on business needs. At Week 7 and after, employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00pm, but still within center hours of operation. Adherence to working these hours is required, no exceptions.
What you will be doing:
  • Successfully manage inbound call inquiries (approximately 22-25 per day) on behalf of a Cotality client regarding mortgage escrow and tax questions

  • Identify customers' needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, to provide accurate solutions and guidance, educate customers

  • Actively and accurately documents discussions of inquiries and leverage internal tools/processes for next-level resolution needs

  • Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International)

  • Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels

  • Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines

Job Qualifications:
Basic Qualifications:
  • High school diploma, GED or equivalent

  • 1+ years of experience in a customer service/customer support role

  • 1+ years of Tech proficiency with MS Office, with heavy use of MS Teams, or Google Suite and a client management system

  • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail

  • Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines

Preferred Qualifications:
  • A bachelor's or associate degree

  • Tax/banking/mortgage/real estate industry servicing experience

  • Contact Center experience

  • Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio

Compensation Range:
$40,000 - $41,600 Annually
#LI-Hybrid
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with company match and vesting after one year.
  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Privacy Policy
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
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