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Job Title: Resident Engagement Coordinator

Reports to: Senior Director of Housing

FLSA: Exempt

Location: Residences on Acoma (Denver Metro)

Position Summary

The Resident Engagement Coordinator plays a key role in cultivating a vibrant, inclusive, and supportive community at Residences on Acoma, serving both permanent supportive housing (PSH) and affordable workforce housing residents. This position focuses on non clinical engagement, supporting residents in identifying personal goals and connecting them to resources and opportunities that promote housing stability. This role includes providing connections and warm handoffs to internal and external resources and collaborating with WellPower and other partners to ensure residents are connected to appropriate support.

The Coordinator works collaboratively with onsite partners—including property management and WellPower—to ensure a holistic, trauma informed approach that promotes long term housing stability and resident well being.

Supervisory Responsibilities

• This position does not supervise staff directly but may coordinate:
• Volunteers
• Community partners
• Resident leaders

The Coordinator works closely with the Associate Directors of Housing and the Senior Director of Housing and may support Peers and Front Desk Teams as needed. This role is expected to model SCC values and collaborate effectively across departments.

Essential Duties & Responsibilities

Resident Engagement & Community Building

• Build strong, trust based relationships with residents.
• Develop and implement a strategic approach to resident engagement that reflects resident needs and feedback.
• Ensure resident voice is integrated into programming through a meaningful Resident Advisory Council.
• Develop and facilitate a diverse range of community programming, including job and career readiness workshops, wellness and health activities, educational sessions, and social or community building events.
• Support residents in identifying personal goals and connect them to resources and opportunities that support housing stability.
• Provide support during community incidents in coordination with property management and clinical care management teams.

Housing Stability & Support

• Identify barriers to stability and connect residents with appropriate resources.
• Collaborate with clinical case managers and SCC teams to ensure coordinated care.
• Support conflict resolution and promote community cohesion.

Program Development & Partnerships

• Create and manage a monthly programming calendar.
• Develop and maintain partnerships with community organizations.
• Coordinate volunteers and external partners.
• Support workforce development and life skills programming opportunities.

Data & Administration

• Track resident participation and engagement outcomes to inform programming and reporting.
• Maintain organized program records and provide administrative support as needed.

Compensation

Salary Range: $65,000–$80,000 annually, with full benefits.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of experience in community engagement, housing, or supportive services.
• Strong interpersonal and communication skills.
• Ability to work effectively with diverse and justice impacted populations.
• Flexibility to work evenings and weekends.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to facilitate and support teams.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a fast paced and sometimes stressful environment.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem solving abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook), HMIS, and Case Manager systems.
• Ability to perform physical tasks such as standing, walking, sitting, reaching, climbing stairs, and using hands and fingers.

Preferred Qualifications

• Experience in permanent supportive housing or housing first models.
• Knowledge of trauma informed care principles.
• Experience in program development and partnership building.
• Bilingual skills.

About Second Chance Center, Inc.:

Established in 2012, Second Chance Center, Inc. (SCC) is a Colorado-based nonprofit organization determined to be the state’s premier community re-entry program and a model for the nation. Our goal is to help formerly incarcerated individuals transition to lives of success and fulfillment. We provide individuals and their networks with education, resources, and support to successfully re-enter the community and cultivate a rewarding life.

Equal Employment Opportunity:

It is the policy of SCC to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, national origin, gender identity, sexual orientation, disability, marital status, or veteran status. We are committed to equitable practices in recruitment, hiring, compensation, promotion, and all aspects of employment.