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Queue Manager Jobs in Washington, DC (NOW HIRING)

ASM Research

Shift Supervisor

Fort George G Meade, MD · On-site

$16.75 - $21.25/hr

  • PTO

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

  • PTO

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Additional Duties * Remotely diagnose and resolve PC and network hardware/software issues,

RAYUS Radiology

Lead Scheduling Specialist

Woodbridge, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain visibility with direct reports, ensuring queue management, supporting training efforts, identifying performance trends, and embodying company values through leadership communication and ...

Jobtailor

Backend, Integration Engineer

Washington, DC · On-site

$120 - $180/hr

Design and maintain async job queue management and retry logic across all integration surfaces * Structure output metadata for DataCard provenance records per DoD distribution statement requirements ...

New

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... communication, queue management, policy and process adherence, and operational performance ... monitoring. Manages service delivery for Client users and stakeholders across healthcare systems ...

Decision Point

Service Desk Lead

Reston, VA · On-site

The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality assurance, customer satisfaction metrics, incident trend analysis, and continuous improvement ...

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Queue Manager information

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$24

$48

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Washington, DC is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $23.94 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Washington, DC?

The most popular types of Queue jobs in Washington, DC are:

What are popular job titles related to Queue Manager jobs in Washington, DC?

For Queue Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Washington, DC look for?

The top searched job categories for Queue Manager jobs in Washington, DC are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Washington, DC as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,091 per year, or $24.1 per hour.

Azure Shift Supervisor (Technical SME)

Accenture Federal Services

Reston, VA • On-site

$176K/yr

Full-time

Re-posted 22 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

The resource will be responsible for facilitating Azure Operations through schedule management, queue management, incident resolution, and escalation management (personnel and performance issues). Owns the team during their assigned shift and serves as part of the incident management team in a 24x7 cloud-based environment. Diagnoses, mitigates, and/or escalates system issues to maintain high platform availability. Serves as a technical subject matter expert (SME) across Azure, Active Directory (AAD), and Office365 platforms, supporting complex issue resolution, driving technical consistency, and contributing to process and operational improvements across workstreams.

Key Responsibilities

  • Schedule Management Create and maintain shift schedules to support all program workflows
  • Review PTO and callout requests; coordinate overtime support as needed
  • Ensure consistent coverage across workstreams during assigned shift
  • Queue Management / Incident Resolution
  • Facilitate shift handoff calls and report on activities; provide updates to the oncoming shift and supervisor
  • Monitor communications and address engineer questions/concerns in real time
  • Serve as the point of contact for ticket escalations and manage ticket queues
  • Act as an escalation contact for internal and client-facing incidents, including after-hours support
  • Perform BCP Coordinator responsibilities as needed Ensure SLA adherence (TTA/TTD) through active queue monitoring and prioritization
  • Technical SME Responsibilities
  • Serve as a technical escalation point for complex Azure, AAD, and Office365 issues
  • Provide hands-on troubleshooting support and guidance across workstreams (e.g., Identity, Network, Livesite, TechOps)
  • Reinforce SOPs, KB articles, and best practices to ensure technical consistency
  • Contribute to development and improvement of SOPs, knowledge articles, and troubleshooting guides
  • Support root cause analysis and recommend corrective and preventive actions
  • Identify recurring technical trends and escalate systemic issues
  • Partner with Leads to identify technical gaps and recommend scalable solutions

Here's What You Need

  • Bachelor's Degree in IT, Computer Science, or a related field preferred, or equivalent experience
  • 4–6 years of IT experience with at least 2 years in a supervisory role
  • Experience supporting a 24x7 cloud-based environment

Bonus Points If You Have

  • Experience supporting Azure, AAD, and/or Office365 environments
  • Familiarity with KPI/SLA metrics and operational performance tracking
  • Experience developing SOPs, knowledge articles, or technical documentation
  • Proven troubleshooting and technical problem-solving experience

Security Requirements

  • US Passport required
  • TS/SCI with poly level clearance required

#LI-Defense #LI-Onsite

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$86,400—$176,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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