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Global Operations Manager Jobs in Washington, DC

Crisis24

Global Operations Coordinator

Annapolis, MD · On-site

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass ... As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first ...

Anera

Global Operations Coordinator

Washington, DC · Remote

This position requires regular internal collaboration with staff and managers of all levels and in ... Operational Consolidation Support * Coordinate task teams of Anera staff across multiple offices to ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

KBR

Operations Manager

Washington, DC · On-site

$164K - $246K/yr

Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers ... The Operations Manager provides leadership and oversight for day-to-day IT operations supporting ...

KBR

Operations Manager

Washington, DC · On-site

$77K - $115K/yr

Title: Operations Manager Program Summary: KBR's Product and Technology Solutions Division ... Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers ...

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Global Operations Manager information

See Washington, DC salary details

$35.1K

$71.8K

$134.2K

How much do global operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for global operations manager in Washington, DC is $71,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,700.00 per year, depending on experience, location, and employer.

What does a global operations manager do?

A Global Operations Manager is responsible for overseeing and coordinating the operations of a company across multiple countries or regions. They ensure that business processes run efficiently and consistently worldwide, aligning global strategies with local requirements. Their role often involves managing cross-cultural teams, optimizing supply chains, implementing best practices, and ensuring compliance with international regulations. The goal is to enhance productivity, reduce costs, and support business growth on a global scale.

What are the key skills and qualifications needed to thrive as a global operations manager?

To thrive as a Global Operations Manager, you need strong leadership, strategic planning, cross-cultural communication skills, and a background in business or supply chain management, often supported by a relevant degree or MBA. Familiarity with ERP systems (like SAP or Oracle), data analytics tools, and project management certifications (such as PMP) is typically required. Exceptional problem-solving, adaptability, and negotiation abilities help in managing diverse teams and complex international operations. These skills ensure efficient global processes, effective stakeholder collaboration, and successful navigation of multifaceted business environments.

What are some common challenges faced by global operations managers when coordinating across multiple international teams?

Global Operations Managers often encounter challenges such as navigating time zone differences, cultural diversity, and varying regulatory environments. Effective communication and collaboration can be complex when teams are dispersed globally, making it essential to establish clear processes and leverage digital collaboration tools. Additionally, adapting strategies to local market conditions while maintaining global consistency requires strong problem-solving skills and flexibility. Building relationships and fostering trust with remote teams is also crucial for successful operations.

Is a global operations manager a high paying job?

A global operations manager typically earns a high salary due to the seniority and scope of the role, which involves overseeing international business processes, managing teams, and implementing strategic initiatives. Compensation varies based on industry, experience, and company size but generally includes a competitive base salary and benefits. Advanced skills in leadership, logistics, and international regulations are often required.

What are the most commonly searched types of Global Operations jobs in Washington, DC?

The most popular types of Global Operations jobs in Washington, DC are:

What are popular job titles related to Global Operations Manager jobs in Washington, DC?

For Global Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Global Operations Manager jobs in Washington, DC look for?

The top searched job categories for Global Operations Manager jobs in Washington, DC are:

Global Operations Manager jobs near you
Infographic showing various Global Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $71,844 per year, or $34.5 per hour.

Global Operations Coordinator

Crisis24

Annapolis, MD • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Crisis24 rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

28th of 118 rated security

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
What We Are Looking For
Crisis24 provides 24/7 medical and security assistance to business and leisure travelers, and expatriates across the world supporting our clients to manage the risk to their global travelling populations and domestic workforces.
As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients and stakeholders including calls and emails. You are the first point of contact and "face" of Crisis24, responsible for professionally and efficiently assisting those who contact us.
To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and expatriates often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.
The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management.
Location: Annapolis, MD | Hybrid (both in-office and remote work)
What You Will Work On
  • Managing all contact into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
  • As the initial "face" of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
  • Adhering to telephone, email and case handling Service Level Agreements
  • Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured
  • Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
  • Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
  • Monitoring and managing the 24/7 email inbox
  • Managing claims and billing queries (calls and emails)
  • Updating dedicated client SOP's and returning to the client/account manager
  • Prepares case management reports for clients to document actions undertaken
  • Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
  • Supporting case management and closure on the Medical Specialist team's agenda
  • Be responsive and empathetic to the needs of clients, customers and colleagues
  • Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

What You Will Bring
  • Professional communication skills- verbal, written and interpersonal
  • Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
  • Ability to work well under pressure in a fast-paced environment and multi-task
  • Effective time management and ability prioritize workload
  • Solid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understanding
  • Previous experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferred
  • Fluency in another European/ Asian language an asset but not essential

Working Pattern
This role requires working staggered shifts on a rotating monthly schedule.
Training Schedule
  • Training lasts 7 weeks
  • Hours: 7:00 AM - 4:00 PM EST
  • Training requires a hybrid schedule (both in-office and remote work)

Shift Schedules (Post-Training)
Shift assignments rotate and vary by season.
Fall / Winter Operating Hours: 7:00 AM - 7:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 10:00 AM - 7:00 PM

Spring / Summer Operating Hours: 7:00 AM - 8:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 11:00 AM - 8:00 PM

Hourly Rate Ranging: $25.00 - $27.00 - Overtime eligible.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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