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Queue Manager Jobs in The Colony, TX (NOW HIRING)

Hyundai Capital America

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Hyundai Capital America

Associate, Specialty Collections

Plano, TX · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

HOW YOU WILL MAKE AN IMPACT 1. Manage a queue of delinquent and non-delinquent accounts • Handle inbound and outbound calls as needed per position • Ensure all account activity is properly ...

Hyundai Capital

Associate, Specialty Collections

Plano, TX · On-site

$48K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

HOW YOU WILL MAKE AN IMPACT 1. Manage a queue of delinquent and non-delinquent accounts • Handle inbound and outbound calls as needed per position • Ensure all account activity is properly ...

Hyundai Capital

Associate, Specialty Collections

Plano, TX · Hybrid

$16.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO This employee is responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply ...

Windsor Communities

Resident Manager I

Plano, TX · On-site

$69K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...

Windsor Communities

Resident Manager I

Plano, TX · On-site

$69K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment. * Monitor support queues ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment. * Monitor support queues ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment. * Monitor support queues ...

Light Edge

Managed Services Technician

Lewisville, TX · On-site

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

New

Light Edge

Managed Services Technician

Dallas, TX · On-site

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

New

Albertsons

Service Operations Manager

Colleyville, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs * Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

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Queue Manager information

See The Colony, TX salary details

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How much do queue manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for queue manager in The Colony, TX is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $19.62 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in The Colony, TX?

For Queue Manager jobs in The Colony, TX, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in The Colony, TX look for?

The top searched job categories for Queue Manager jobs in The Colony, TX are:

What cities near The Colony, TX are hiring for Queue Manager jobs?

Cities near The Colony, TX with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in The Colony, TX as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $41,012 per year, or $19.7 per hour.

Loss Mitigation Associate

Hyundai Capital America

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Description - Internal
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.
HOW YOU WILL MAKE AN IMPACT
1. Portfolio Management, Account Research & Resolution
  • Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
  • Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
  • Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
  • Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
  • Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.

2. Inbound / Outbound Collections & Negotiations
  • Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
  • Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.

3. Documentation, Compliance & Account Administration
  • Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
  • Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
  • Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
  • Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
  • Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Qualifications
Description - Internal
WHAT YOU WILL BRING TO THE ROLE
  • Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
  • Automotive finance, consumer lending, banking, or financial service industry experience preferred.
  • High school diploma or GED
  • Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
  • Strong account research, analytical, and problem-solving skills with the ability to evaluate account
  • history, payment patterns, customer circumstances, and risk factors to identify appropriate next
  • steps within established guidelines.
  • Effective communication and negotiation skills with the ability to secure customer commitments,
  • address objections, and navigate difficult conversations professionally and empathetically.
  • Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance
  • expectations in a metric-driven environment.
  • Ability to use skip tracing tools, account servicing systems, and Microsoft Office applications to
  • support account resolution activities.
  • Ability to interpret and apply company policies, departmental procedures, and applicable regulatory
  • requirements.
  • Proven track record with delivering seamless customer experiences.
  • Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
  • Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
  • Comprehensive health coverage - medical, dental, and vision plans
  • Employer-funded HSA contributions to help reduce healthcare costs
  • 401(k) with company match and immediate vesting from day one
  • 100% company-paid life and disability insurance
  • Wellbeing benefits including fitness and health resources
  • Leadership programs and career development that support continuous learning
  • Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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