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Queue Manager Jobs in Orange, CA (NOW HIRING)

Stefanini Group

Deskside Technician I

Irvine, CA

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$24 - $26/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Neros Technologies

Prototype Shop Manager

Torrance, CA · On-site

$169K - $237K/yr

This is a hands-on role in a fast-paced environment: you will run the queue, build parts, keep the ... Experience with procurement, vendor management, and make-vs-buy decisions * Strong safety ...

Stefanini Group

Deskside Technician I

Irvine, CA

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini

Deskside Technician II

Irvine, CA · On-site

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Neros Technologies

Prototype Shop Manager

Torrance, CA

$169K - $237K/yr

This is a hands-on role in a fast-paced environment: you will run the queue, build parts, keep the ... Experience with procurement, vendor management, and make-vs-buy decisions * Strong safety ...

Stefanini Group

Deskside Technician II

Irvine, CA

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Sidley

IAM Analyst

Los Angeles, CA · Hybrid

$88K - $113K/yr

Handling of day to day provisioning operations including onboarding, offboarding, access requests, queue management and customer service needs. * Engage and interact with other HRC and other IT ...

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Queue Manager information

See Orange, CA salary details

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How much do queue manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for queue manager in Orange, CA is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.60 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Orange, CA look for?

The top searched job categories for Queue Manager jobs in Orange, CA are:

What cities near Orange, CA are hiring for Queue Manager jobs?

Cities near Orange, CA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Orange, CA as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,246 per year, or $22.7 per hour.

IT Support Coordinator (Contract Role)

PlayStation Global

Los Angeles, CA • On-site

Contractor

Re-posted 22 hours ago

Job description

IT Support Coordinator (Contract Role)

Los Angeles, CA

*12-month contract

The IT Support Coordinator is capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role.

RESPONSIBILITIES

  • Coordination with IT Support to balance workload.
  • Monitor queues of staff for issues needing responses.
  • Monitor unassigned queue to ensure prompt responses within SLA.
  • Communicate with customers as required: gathering additional information, informing them of changes.
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests.
  • Escalate service requests to appropriate teams as necessary.
  • Assists in day-to-day IT queue support operations with some supervision
  • Provide first-level basic support for end user issues
  • A point of contact to the customer for all types of service requests.
  • Maintains documentation with updates and changes
  • Triage service requests to address urgency and scope of impact.
  • Update KPI Dashboards weekly.
  • Develops and reports on JIRA dashboard analytics to drive support performance improvements
  • Work across other studios to bring ticket handling improvements and optimization across PSS

REQUIRED SKILLS

  • Basic computer and operating system skills
  • Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
  • Excellent written and oral communication skills are required
  • Experience in a role involving direct customer contact (internal and external customers)
  • Ability to work in a team and communicate effectively.
  • Experience with Jira Service Management or other IT Service Management (Ticketing) tools

NICE-TO-HAVE SKILLS

  • CompTIA A+ Certification
  • Self-starter and ability to work with limited supervision
  • Degree in an IT associated field of study

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