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Queue Manager Jobs in Santa Barbara, CA (NOW HIRING)

Pearly

Implementation Specialist

Santa Barbara, CA · On-site

... queue coverage ~10% * Support queue overflow + PTO backfill Key Responsibilities Onboarding Delivery * Own onboarding for all newly signed accounts across every segment, managing pacing and ...

Curri

Accounts Receivable Specialist

Ventura, CA · On-site

$72K - $75K/yr

Cash collection and billing management haven't kept pace with growth, and this role exists to close ... the queue. What is in it for you? * Real ownership over a customer account portfolio from day one ...

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How much do queue manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for queue manager in Santa Barbara, CA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $23.56 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Santa Barbara, CA look for?

The top searched job categories for Queue Manager jobs in Santa Barbara, CA are:

What cities near Santa Barbara, CA are hiring for Queue Manager jobs?

Cities near Santa Barbara, CA with the most Queue Manager job openings:

Queue Manager jobs near you

Implementation Specialist

Pearly

Santa Barbara, CA • On-site

Full-time

PTO

Posted 10 days ago

Job description

Role Summary

The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment — from Committed through Go-Live. This role is responsible for getting new practices fully configured, trained, and confident in the platform, then handing off a well-documented, “Adopted” account to the Account Management CSM for ongoing relationship management, retention, and expansion. Where the Account Management CSM owns the long-term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.

This is a full life-cycle implementation role covering the entire book — SMB through Enterprise — rather than a single segment, and is a core seat in Pearly's CS model alongside the Account Management CSM.

 
Time Allocation

Implementation & onboarding delivery ~75%

  • Kickoff through go-live, all segments

Cross-functional coordination ~15%

  • Sales handoff, Product/Eng escalations, CSM handoff

Support queue coverage ~10%

  • Support queue overflow + PTO backfill

 
Key Responsibilities
 
Onboarding Delivery

  • Own onboarding for all newly signed accounts across every segment, managing pacing and prioritization across a mixed caseload.

  • Lead structured kickoff calls that define scope, timeline, stakeholders, and success criteria with each practice.

  • Configure the Pearly platform — PMS integration, payment setup, user permissions, and workflows — to match each practice's specific needs.

  • Run live training sessions for practice staff and providers, ensuring functional competency before go-live.

  • Track onboarding milestones and early account-health signals in Pylon, escalating risk early.

Cross-Functional Coordination

  • Validate the automated HubSpot → Pylon handoff at Committed, confirming segment and account data are accurate before kickoff.

  • Partner with the CSM on a documented go-live handoff once an account reaches “Closed Won” status.

  • Surface technical or product gaps discovered during implementation to cross-functional stakeholders, with clear reproduction detail and proposed solutions (where applicable).

  • Provide light Support queue coverage for overflow and PTO backfill, consistent with the team's shared coverage model.

Process & Documentation

  • Help build and maintain onboarding playbooks, templates, and segment-specific workflows as the customer base grows.

  • Identify recurring onboarding friction points and propose process or tooling improvements.

Success Metrics

  • Time-to-go-live from Committed to Closed Won status

  • Onboarding CSAT / NPS

  • % of accounts reaching “Adopted” status within target window

  • Handoff quality, based on CSM feedback on handoff completeness

  • Data hygiene at close (segment field populated and accurate on HubSpot deals)

Ideal Candidate Profile

  • 2–4 years in SaaS implementation, onboarding, or technical customer success

  • Strong project management skills with the ability to run multiple concurrent onboardings

  • Outcome/ROI oriented

  • Comfortable leading live software configuration and training sessions with non-technical end users

  • Detail-oriented and process-driven, with experience building or improving onboarding playbooks

  • Familiarity with tools like HubSpot and a support/CS platform (e.g., Pylon, Zendesk, Intercom)

  • Technical background is a plus — comfort with integrations, APIs, or PMS/software configuration helps with platform setup and troubleshooting during onboarding

  • Dental or healthcare software experience is a plus, but not required

  • Payment Services background a plus

  • Comfortable with startup ambiguity and evolving process