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Queue Manager Jobs in Lithonia, GA (NOW HIRING)

ASM Research

Shift Supervisor

Atlanta, GA · On-site

$14.50 - $18.25/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Ubertal Inc

IT Support Specialist 3

Conyers, GA · On-site

Monitor and manage ServiceNow ticket queue; triage production incidents and coordinate resolution with partners * Troubleshoot and support PCs, laptops (Win 10/11), scanners, printers, Chromebooks ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Experience in ticketing queue management and escalation * Vocational or Technical degree in computer applications, technology, or related field Preferred Skills: * Bilingual (Spanish) * Knowledge of ...

Advisor Group

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Envolve

Senior Yardi Support Specialist

Atlanta, GA · On-site

Envolve Community Management owns and professionally manages apartment communities located ... Resolve escalated tickets from the Tier 1 Yardi support queue. * Resolve at least 70% of tickets ...

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Queue Manager information

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$19

$39

How much do queue manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for queue manager in Lithonia, GA is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.33 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What job categories do people searching Queue Manager jobs in Lithonia, GA look for? The top searched job categories for Queue Manager jobs in Lithonia, GA are:
What cities near Lithonia, GA are hiring for Queue Manager jobs? Cities near Lithonia, GA with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Lithonia, GA as of June 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $40,377 per year, or $19.4 per hour.

Shift Supervisor

ASM Research

Atlanta, GA • On-site

$14.50 - $18.25/hr

Full-time

PTO

Re-posted 10 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

30th of 230 rated it services

Job description

Shift-specific supervisor to facilitate Azure Operations through schedule management, queue management, incident resolution, and escalation management (personal and performance issues). Takes ownership of the team on their shift. Serve as a part of the incident management team in a 24x7 cloud-based environment. Diagnose, mitigate, and/or escalate system issues to maintain a high level of system/platform availability.
Job Responsibilities
Schedule Management
  • Create and maintain shift schedules to support all program workflows
  • Work with Azure SME/Leads to ensure adequate volume support.
  • Review PTO and Callout requests, providing overtime as needed.

Queue Management / Incident Resolution
  • Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor.
  • Monitor communications and address engineer questions/concerns.
  • Serve as the point of contact for ticket escalations and manage the ticket queues
  • Serve as an escalation contact for internal and client-facing incidents, including after-hours support.
  • Perform BCP Coordinator responsibilities as needed.

Weekend - On Call Role
  • Support the rotational weekend on-call shift.
  • Ability to respond on site as required
  • Ensure the completion of weekend deliverables.

Resource Management Responsibilities
  • Handle personnel management and issue escalation to improve engineer performance.
  • Conduct recurring touchpoints with all engineers and serve as an onsite/shift presence.
  • Support resource performance initiatives, including training and career development.
  • Communicate/escalate issues for leadership awareness and support deliverables such as a weekly status report.
  • Document personnel or performance issues and escalate concerns to other Leads.
  • Responsible for team productivity to ensure maximum output with a high customer satisfaction rating.
  • Communicates job expectations and enforces organizational policies, procedures, and core values.
  • Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.

Minimum Qualifications
  • Bachelor's Degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
  • 4-6 years of experience in Information Technology with 2 years of experience managing IT staff.

Clearance Requirements
  • Active TS/SCI w Poly clearance
  • Clearance has been adjudicated by the Maryland MPO

Other Job Specific Skills
  • Must have strong communication skills and be able to effectively communicate technical issues.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Experience supporting 24x7 cloud-based environment.
  • Experience in analysis, troubleshooting, and providing solutions for technical issues.
  • Strong organizational and multi-tasking skills.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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