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Queue Manager Jobs in Lithonia, GA (NOW HIRING)

ASK Consulting

Project Manager - Technical

Atlanta, GA · On-site

Intake, Prioritization & Queue Management Ability to manage incoming requests, triage demand, assess business value and urgency, and maintain visibility into backlog, capacity, and prioritization ...

New

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

$15.50 - $20.25/hr

Queue Management & Service Delivery * Provide daily queue oversight, including monitoring aging tickets, stale statuses, missed follow-ups, SLA risks, and tickets requiring reassignment or escalation.

ASK Consulting

Project Manager - Technical

Atlanta, GA · On-site

Intake, Prioritization & Queue Management Ability to manage incoming requests, triage demand, assess business value and urgency, and maintain visibility into backlog, capacity, and prioritization ...

New

Ubertal Inc

IT Support Specialist 3

Conyers, GA · On-site

Monitor and manage ServiceNow ticket queue; triage production incidents and coordinate resolution with partners * Troubleshoot and support PCs, laptops (Win 10/11), scanners, printers, Chromebooks ...

Hyundai Capital America

Loss Mitigation Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$39K - $58K/yr

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Experience in ticketing queue management and escalation * Vocational or Technical degree in computer applications, technology, or related field Preferred Skills: * Bilingual (Spanish) * Knowledge of ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager - Night Shift, DCO

Covington, GA

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Manager-Mid Shift, DCO

Covington, GA · On-site

$141K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

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$11

$19

$39

How much do queue manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for queue manager in Lithonia, GA is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.33 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Lithonia, GA look for?

The top searched job categories for Queue Manager jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Queue Manager jobs?

Cities near Lithonia, GA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Lithonia, GA as of June 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $40,377 per year, or $19.4 per hour.

Project Manager - Technical

Atlanta, GA • On-site

ASK Consulting
See more jobs at ASK Consultingexternal

Full-time

Posted 2 days ago

New

Job description

Description
On-site position in Atlanta, GA 4-5 days/week, 9-5 EST.
See attached for job description.
Requirements Gathering & Documentation
Ability to work with internal business partners, clarify needs, document requirements, define acceptance criteria, and translate business problems into actionable technical work.
Project Planning & Delivery Management
Experience building and maintaining project plans, tracking milestones, managing risks/dependencies, and keeping active initiatives moving toward completion.
Stakeholder Communication & Executive Reporting
Strong written and verbal communication skills, especially the ability to produce concise weekly updates, leadership summaries, status reports, and escalation materials.
Intake, Prioritization & Queue Management
Ability to manage incoming requests, triage demand, assess business value and urgency, and maintain visibility into backlog, capacity, and prioritization tradeoffs.
Technical Team Coordination
Ability to coordinate workflow for developers or technical contributors, manage handoffs and blockers, support backlog refinement, and ensure work aligns with approved requirements.

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