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Queue Manager Jobs in Duluth, GA (NOW HIRING)

EspriGas

EDI Operations Lead

Atlanta, GA · On-site

Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication * Operational health reporting - weekly queue status, open incidents, customer impact summary

EspriGas

EDI Operations Lead

Atlanta, GA · On-site

Day-to-day EDI queue management triage, prioritization, resolution, and customer communication * Operational health reporting weekly queue status, open incidents, customer impact summary * Trading ...

EspriGas

EDI Operations Lead

Atlanta, GA · Hybrid

Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication * Operational health reporting - weekly queue status, open incidents, customer impact summary

Distro

Manager of HCM

Duluth, GA · On-site

$65K - $80K/yr

Position Summary The Manager of HCM is responsible for the overall performance, development, and ... Oversee daily pod operations including case queue performance, phone queue coverage, and overall ...

Distro

Manager of HCM

Duluth, GA · On-site

$104K - $107K/yr

Position Summary The Manager of HCM is responsible for the overall performance, development, and ... Oversee daily pod operations including case queue performance, phone queue coverage, and overall ...

Distro

Manager of HCM

Duluth, GA · On-site

$104K - $107K/yr

Oversee daily pod operations including case queue performance, phone queue coverage, and overall ... Strong time-management skills, with the ability to prioritize effectively in a fast-paced ...

Advisor Group

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Osaic

Regional Supervision Manager

Atlanta, GA · Hybrid

$70K - $80K/yr

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Kanak Elite Services Inc

Mainframe MQ Engineer

Alpharetta, GA · On-site

$47.75 - $61.50/hr

... queue managers, high volume, large number of applications) and must be able to support application developers in the use of MQ in batch and CICS environments. Individual will also interface with the ...

Envolve

Senior Yardi Support Specialist

Atlanta, GA · On-site

Envolve Community Management owns and professionally manages apartment communities located ... Resolve escalated tickets from the Tier 1 Yardi support queue. * Resolve at least 70% of tickets ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for queue manager in Duluth, GA is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.47 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What job categories do people searching Queue Manager jobs in Duluth, GA look for? The top searched job categories for Queue Manager jobs in Duluth, GA are:
What cities near Duluth, GA are hiring for Queue Manager jobs? Cities near Duluth, GA with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Duluth, GA as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,707 per year, or $19.6 per hour.

EDI Operations Lead

EspriGas

Atlanta, GA • On-site

Full-time

Medical, PTO

Re-posted 14 hours ago

Job description

Description:
EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products.
Purpose of the Position
EspriGas is a national industrial gas company operating on a network distribution model with a growing portfolio of EDI trading partners across medical, beverage, industrial, and propane verticals. We're looking for an EDI Operations Lead to own the day-to-day health of our EDI function - working alongside our existing EDI specialist and offshore EDI support team, managing our support queue, and driving the operational rigor this function needs as we scale.
This is a working role. You'll be in the queue every day. But you're also the person who makes sure the queue doesn't run the team - you own the process, the reporting, and the escalation judgment. Over time, this role has a clear path toward owning EspriGas's broader trading partner strategy.
We're actively expanding our trading partner network and working toward deeper supplier integrations - order confirmations, order status, and real-time delivery data. The person in this role will have a direct hand in shaping that strategy. If you want to grow from queue ownership into building something, there's a path here.
Responsibilities
  • Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication
  • Operational health reporting - weekly queue status, open incidents, customer impact summary
  • Trading partner relationships - primary point of contact for mapping issues, document rejections, onboarding new partners
  • SLA definition and enforcement - establish what "healthy" looks like and hold the team to it
  • Escalation judgment - know when a technical issue is also a customer crisis and act accordingly
  • Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues
  • Identify process improvements to enhance efficiency and accuracy.
  • Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Qualifications
  • 3+ years of hands-on EDI experience - you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it
  • Experience with at least one major trading partner network - Ariba/SAP Business Network, Oracle Business Network, or similar
  • Familiarity with EDI translators and VAN/AS2/FTP delivery methods
  • Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus)
  • Demonstrated ability to manage a support queue or operations function - you've owned SLAs, reported on queue health, and escalated intelligently
  • Strong communicator - you can translate a technical EDI failure into plain language for a CS rep or a customer

Key Competencies
  • Self-starter who takes initiative.
  • Strong written and verbal communication skills.
  • Proactive problem-solver with strong attention to detail.
  • Exceptional organizational, time management, and multitasking abilities.
  • Customer service mindset with a welcoming, people-first approach to work.
  • Customer-centric, business-focused, and driven by outcomes.
  • Continuous learner with a passion for operational excellence and improvement.
  • Highly collaborative and effective at building alignment across cross-functional teams.
  • Strong systems thinking; understands how people, processes, and technology interact.
  • Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas.

Travel:
  • 10%

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.
Total Rewards package
Here are just some ways we support and invest in our fantastic team:
  • Health benefits with coverage on day one.
  • Robust paid leave following the birth or adoption of a child.
  • Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
  • Professional development, certification, and learning resources to invest in every team member.
  • Wellness programs offering access to free counseling and health and wellness programs.
  • Competitive compensation because we are looking for top talent.
  • A growth environment where creative thought drives limitless potential.

Apply