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Queue Manager Jobs in Birmingham, AL (NOW HIRING)

TJX Companies

Jewelry Associate

Hoover, AL · On-site

$12 - $12.50/hr

Communicates accurately and effectively with management and Associates * Accepts recognition and ... Single Queue, Associate Lounge * Maintains floor care cleanliness standards including maintenance ...

TJ Maxx

Jewelry Associate

Hoover, AL · On-site

$12 - $12.50/hr

... management and Associates Accepts recognition and constructive feedback Adheres to labor laws and ... Single Queue, Associate Lounge Maintains floor care cleanliness standards including maintenance and ...

TJX Companies

Jewelry Associate

Hoover, AL

$12 - $12.50/hr

Communicates accurately and effectively with management and Associates * Accepts recognition and ... Single Queue, Associate Lounge * Maintains floor care cleanliness standards including maintenance ...

TJ Maxx

Jewelry Associate

Hoover, AL · On-site

$12 - $12.50/hr

Communicates accurately and effectively with management and Associates * Accepts recognition and ... Single Queue, Associate Lounge * Maintains floor care cleanliness standards including maintenance ...

Tjx

Jewelry Associate

Birmingham, AL · On-site

$12 - $12.50/hr

Communicates accurately and effectively with management and Associates * Accepts recognition and ... Single Queue, Associate Lounge * Maintains floor care cleanliness standards including maintenance ...

TJX Companies

Jewelry Associate

Hoover, AL · On-site

$12 - $12.50/hr

Communicates accurately and effectively with management and Associates * Accepts recognition and ... Single Queue, Associate Lounge * Maintains floor care cleanliness standards including maintenance ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Monitor the support queue and take ownership of customer issues through resolution or appropriate ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

TJ Maxx

Cleaning Associate

Hoover, AL · On-site

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

TJ Maxx

Cleaning Associate

Hoover, AL · On-site

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms Adheres to all company policies ... with management and Associates Adheres to all labor laws, policies, and procedures, including ...

Tjx

Cleaning Associate

Birmingham, AL · On-site

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

TJX Companies

Cleaning Associate

Hoover, AL

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

TJX Companies

Cleaning Associate

Hoover, AL · On-site

$12.75 - $13.25/hr

Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms * Adheres to all company ... Communicates accurately and effectively with management and Associates * Adheres to all labor laws ...

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Queue Manager information

See Birmingham, AL salary details

$11

$19

$40

How much do queue manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for queue manager in Birmingham, AL is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.81 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Birmingham, AL look for?

The top searched job categories for Queue Manager jobs in Birmingham, AL are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,449 per year, or $19.9 per hour.

Jewelry Associate

TJX Companies

Hoover, AL • On-site

$12 - $12.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. Cross-trained in multiple areas of the store to support business needs.
Customer Experience
  • Role models REACH principles with customers
  • Supports a positive store culture and embodies all aspects of a Green Culture Pulse
  • Promotes TJX Rewards credit and loyalty programs
  • Supports and responds to Front End coverage as well as Dressing Room and Jewelry needs

Human Resources
  • Upholds a culture of honesty, integrity, and respect
  • Communicates accurately and effectively with management and Associates
  • Accepts recognition and constructive feedback
  • Adheres to labor laws and Associate meal and break period policies

Store Operations
  • Maintains organizational, cleanliness, and recovery standards for sales floor and participates in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge
  • Maintains floor care cleanliness standards including maintenance and operation of the scrubber and buffer
  • Processes and preps merchandise for sales floor following Door to Floor and Working Smart principles
  • Adheres to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.)
  • Balances register draws and or cash office as required
  • Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor

Merchandising
  • Maintains and upholds merchandising philosophy
  • Adheres and upholds merchandise and signage standards
  • Partners with Merchandise Coordinator to create and maintain compelling features, flexing the sales floor as needed
  • Ensures merchandise is properly tagged, hung, secured, and coded
  • Initiates and participates in store recovery as needed

Loss Prevention & Safety
  • Supports and participates in store shrink reduction goals and programs
  • Adheres to operational and loss prevention controls according to company guidelines and policies
  • Identifies and communicates alert signals and potential safety issues immediately to management/loss prevention to ensure a safe environment
  • Does not engage in pursuit or apprehension of shoplifters
  • Other duties as assigned

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1646 Montgomery Hgwy
Location:
USA TJ Maxx Store 0242 Hoover AL
This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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