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Queue Manager Jobs in Birmingham, AL (NOW HIRING)

McLeod Software

Account Manager

Birmingham, AL · On-site

Support queue coverage during core business hours. * Maintain current up-to-date knowledge of software releases. * Maintain consistent customer management with assigned work. Education / Experience ...

EBSCO

Accts Payable/Receivable Rep II

Birmingham, AL · On-site

$35K - $51K/yr

Timely manage workflow queue * Assisting with special projects * Communicating with vendors and EBSCO offices worldwide via call or email and documenting communication in our custom workflow software.

EBSCO

Accts Payable/Receivable Rep II

Birmingham, AL · On-site +1

$35K - $51K/yr

Timely manage workflow queue * Assisting with special projects * Communicating with vendors and EBSCO offices worldwide via call or email and documenting communication in our custom workflow software.

EBSCO

Accts Payable/Receivable Rep II

Birmingham, AL · On-site +1

$35K - $51K/yr

Timely manage workflow queue * Assisting with special projects * Communicating with vendors and EBSCO offices worldwide via call or email and documenting communication in our custom workflow software.

Action

Billing and Collections

Birmingham, AL · On-site

$17 - $23.50/hr

Monitor Workflow Queue and the unbilled orders report daily to process all available invoicing for ... Enlist the efforts of sales and senior management when necessary to accelerate the collection ...

Action Enterprise

Accounts Receivable

Birmingham, AL · On-site

$19 - $25/hr

Monitor Workflow Queue and the unbilled orders report daily to process all available invoicing for ... Enlist the efforts of sales and senior management when necessary to accelerate the collection ...

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Queue Manager information

See Birmingham, AL salary details

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How much do queue manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for queue manager in Birmingham, AL is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.81 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Birmingham, AL look for?

The top searched job categories for Queue Manager jobs in Birmingham, AL are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,449 per year, or $19.9 per hour.

Account Manager

McLeod Software

Birmingham, AL • On-site

Full-time

Posted 17 days ago

Key responsibilities

  • Build and maintain strong customer relationships while providing software support solutions.

  • Resolve customer issues promptly and manage help desk and support activities.

  • Collaborate with internal support teams and escalate unresolved issues as needed.

Job description

Purpose of Business
Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive, and they support integration with a broad array of complementary logistics products.
Purpose of the Role
The Account Manager is responsible for building and maintaining strong customer relationships while delivering software support solutions related to McLeod Software. This role works closely with internal support teams to resolve customer issues and identify necessary modifications to meet customer needs effectively.
Reporting Manager
Manager, Core Customer Care Services
Responsible For
  • Customer Account Management and Software Support
  • Proactive Problem-Solving and Troubleshooting
  • Help Desk and Issue Resolution
  • Collaboration and Documentation

Essentials for the Role
  • Ability to learn internal software and systems.
  • Ability to work independently and as a member of a collaborative team.
  • Ability to analyze and assess business needs and cross-system impacts.
  • Ability to clearly convey technical information effectively.
  • Strong oral and written communication skills.
  • Attention to detail and accuracy.
  • Strong ability to multitask.

Key Accountabilities
  • Accurate and timely issue resolution.
  • Serve as the primary and central point of contact, and manage, all help desk and support related activities and updates.
  • Responsible for continuous growth in technical understanding and skills.
  • Manage time and priorities efficiently while maintaining high levels of accuracy and attention to detail.
  • Understand basic business operations and company profiles for each assigned customer.
  • Inform management of any significant news or events related to customers.
  • Provide backup support for other Account Managers and support resources.
  • Participate in customer billing review and assist with resolving billing issues/disputes as needed.
  • Train fellow team members.
  • Continually evaluate open/aged requests for completion.
  • Escalate latent (24+ hours) resolution items to management level for prioritization.
  • Support queue coverage during core business hours.
  • Maintain current up-to-date knowledge of software releases.
  • Maintain consistent customer management with assigned work.

Education / Experience
High school diploma or equivalent, with 7+ years of experience providing technical support to end users (hardware and/or software support); or Bachelor's with 3+ years of experience providing technical support to end users (hardware and/or software support), required. Working knowledge of the transportation industry, a plus.
Computer Skills
To perform this job effectively, an individual should have an intermediate knowledge of Microsoft Office Suite. Experience with database management systems, a plus. (i.e. SQL Service, Oracle, DB2, etc.)
Supervisory Responsibilities
This job has no supervisory responsibilities.
Disclaimer
This job description outlines the primary duties of the position but is not intended to be all-inclusive. Employees may be asked to perform other duties as required to support organizational goals. McLeod reserves the right to update or change this description as needed.
Certificates and Licenses
None.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; and talk or hear. The employee is occasionally required to reach with hands and arms.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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