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Queue Manager Jobs in Birmingham, AL (NOW HIRING)

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Manage the escalation queue, establish response-time expectations, and personally oversee sensitive or high-impact cases through resolution. Property Partner Relations * Act as the primary liaison ...

JLL

Building Technology Coordinator

Birmingham, AL · Remote

$76K - $114K/yr

Monitor the team's work queue; manage task assignment and triage of intake requests from stakeholders, vendors, and site contacts; track open vs. resolved items across the team. * Own the BT ...

New

Kinetix HR

Fabrication Supervisor

Birmingham, AL · On-site

$30 - $35/hr

... Manage fabrication queue to meet production and shipping deadlines · Coordinate with maintenance for machine issues and preventative care Safety & Quality · Enforce PPE, safe work practices, and ...

Kinetix

Fabrication Supervisor

Birmingham, AL

$30 - $35/hr

... Manage fabrication queue to meet production and shipping deadlines · Coordinate with maintenance for machine issues and preventative care Safety & Quality · Enforce PPE, safe work practices, and ...

ContinuumRx

Intake Specialist

Vestavia Hills, AL · On-site

$17.75 - $23.75/hr

Under direct and indirect supervision, the Intake Specialist is accountable for the management of ... Monitors incoming fax queue and enters new patient information into EMR. * Processes initial drug ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Core Accountabilities Daily Break-Fix & User Support Own the ticket queue. Respond to hardware ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Core Accountabilities Daily Break-Fix & User Support Own the ticket queue. Respond to hardware ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Core Accountabilities Daily Break-Fix & User Support Own the ticket queue. Respond to hardware ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Core Accountabilities Daily Break-Fix & User Support Own the ticket queue. Respond to hardware ...

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Queue Manager information

See Birmingham, AL salary details

$11

$19

$40

How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in Birmingham, AL is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.81 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Birmingham, AL? For Queue Manager jobs in Birmingham, AL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Birmingham, AL look for? The top searched job categories for Queue Manager jobs in Birmingham, AL are:
What cities near Birmingham, AL are hiring for Queue Manager jobs? Cities near Birmingham, AL with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,449 per year, or $19.9 per hour.

Product Advocate, McLeod University

McLeod Software

Birmingham, AL • On-site

Full-time

Posted 6 days ago

Job description

Purpose of this Position:
The purpose of this role is to support the effectiveness and continuous improvement of Core Training Services by coordinating team resources, mentoring trainers, and contributing to both customer-facing and internal initiatives. This position ensures high- quality training delivery through collaboration, certification oversight, and hands-on support, while also assisting with operational processes such as scheduling, queue management, and onsite preparation. By identifying improvement opportunities and actively engaging with team members and customers, this role helps drive consistency, efficiency, and excellence in training services.
Essential Duties and Responsibilities:
  • Maintain ongoing alignment between Core Services and Product teams by
  • attending sprint reviews and engaging in regular discussions to stay informed on
  • new features, enhancements, and defect resolutions.
  • Ensure product development is effectively translated into real-world application by
  • aligning product intent with Core's operational execution, training, and customer
  • Act as a liaison between Core teams and Product Development by reviewing
  • product issues, determining escalation, and communicating upcoming fixes.
  • Create and maintain shared spreadsheet listing products, product owners (wiki),
  • and who can support these products.
  • Partner directly with Product Owners to validate functionality, clarify expected
  • system behavior, and resolve gaps between design and real-world use.
  • Align and guide teams to ensure readiness and enablement, while leaving
  • execution to the appropriate teams.
  • Partner with Product Documentation to stay informed on available and upcoming
  • content and release timing, ensuring training teams are aligned and equipped with
  • the most current resources.
  • Act as a cross-functional partner between Core Services and Product Development
  • in emerging product initiatives and strategic projects to maintain early insight,
  • validate use cases, and prepare internal teams for upcoming capabilities.
  • Participate in Shadow Trips for Early Adopters.
  • Travel up to 15%. Overnight or weekend travel may be required.

Competencies:
  • Maintain alignment with Product teams.
  • Translate product changes into practical applications.
  • Coordinate product issues and release readiness.
  • Support documentation, strategic initiatives, and early adopters.
  • Ability to learn internal software and systems.
  • Strong oral and written communication skills.
  • Ability to communicate complex concepts to a broad range of stakeholders.
  • Ability to manage competing projects and priorities efficiently.
  • Ability to communicate clearly and effectively.
  • Ability to work within a team.
  • Strong proofreading abilities.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • Bachelor's with 2+ years of training or educations experience, required; or High School Diploma or equivalent and 6+ years of training or education experience, required.
  • Minimum 2 years of McLeod Software training or support experience, required. Working knowledge of the trucking and transportation industry, preferred.
  • Have intermediate knowledge of Microsoft Office Suite.
  • 2+ years of experience with McLeod's suite of products,required. (i.e., LoadMaster, PowerBroker, and/or DocumentPower.)

Why McLeod?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. When you join McLeod, you're joining a company that's built for the long haul-with a clear vision, strong leadership, and a commitment to investing in our people.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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