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Queue Management Jobs in Florida (NOW HIRING)

Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...

Customer Billing Rep II

Jacksonville, FL · On-site

$15.75 - $20.50/hr

Demonstrated proficiency in SAP S/4HANA IS-U and BPEM (queue management, case categories, application logs); familiarity with outsorting/validation concepts. (preferred) 3 - 5 years: Front- or back ...

Manage the daily workflow of the collections team, including call distribution, queue management, and scheduling, to ensure efficient operations and optimal resource utilization. * Monitor call ...

New

Manage the daily workflow of the collections team, including call distribution, queue management, and scheduling, to ensure efficient operations and optimal resource utilization. * Monitor call ...

Manage the daily workflow of the collections team, including call distribution, queue management, and scheduling, to ensure efficient operations and optimal resource utilization. * Monitor call ...

Showing results 41-60

Queue Management information

What are the key skills and qualifications needed to thrive in queue management?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a queue management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is queue management?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are popular job titles related to Queue Management jobs in Florida?

For Queue Management jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Queue Management jobs in Florida look for?

The top searched job categories for Queue Management jobs in Florida are:

Infographic showing various Queue Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Regional Supervision Manager

Osaic

Saint Petersburg, FL • Hybrid

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago


Osaic rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz


Job description

Field Supervision Opportunity in Financial Services

Regional Supervision Manager

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type:        Full-time

Salary:             $70,000 - $80,000 per year + annual bonus 

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits.

Summary:

The Regional Supervision Manager (RSM) is responsible for the review of Brokerage, Advisory and Directly held transactions as presented within the back-office systems; ensuring those transactions are in the client’s best interest, based on stated firm policies and procedures.  The Regional Supervision Manager will also assist in the review of Financial Professionals requests for approval of Outside Business Activities, Account Reviews/Acceptance and completion of annual firm requirements such as the Annual Compliance Meeting, Annual Compliance Questionnaire and Firm Element requirements. The RSM will help coordinate efforts between other home office staff members to ensure business is processed in accordance with the firm's policies and procedures to protect the client, the firm and Field Supervisors.

Education Requirements:

  • Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree.  Minimum of high school diploma or equivalent is required.   

Responsibilities:

  • Work with various engagement models to ensure the Supervision support is providing consistent, accurate and timely service.
  • Conduct transaction and account review for all transactions for direct reports.
  • Ensure proper business and sales practices are followed by the daily review of queue management reports.
  • Monitor reports and enforce internal controls to ensure compliance with industry standards and the firm’s policies and procedures.
  • Collaboration with Regional Supervision Team.
  • Maintains ongoing positive relationships, acting as a guide and resource to all OSJ Managers and support staff in collaboration with Supervision, Compliance and other field-facing partners while ensuring understanding and compliance with all firm and industry requirements by proactively communicating the firm’s policies and procedures.
  • Supports the education, development and training of newly affiliated Financial Professionals, delegates, and staff with regards to broker dealer policies and procedures.
  • Functions as the home office liaison and primary contact for Financial Professionals on supervision issues.
  • Identify and assess risk-based reviews for findings deemed to be in violation of the department’s current guidelines and takes appropriate corrective action as needed in collaboration with others on the Supervision team and Compliance.
  • Works on delegated and collaborative projects with all departments and upper management to include the tracking of said projects to ensure completeness (i.e. Outside Business Activity Questionnaire, Annual Compliance Meetings, Firm Element Continuing Education, Annual Representative Renewals, etc.).

Basic Requirements:

  • Minimum three years related experience conducting suitability/best interest review of transactions or relevant industry experience understanding current products and procedures.
  • FINRA Series 7, Series 24 and Series 63/65 or 66 required
  • Understanding of relevant FINRA and SEC.
  • Ability to effectively handle and prioritize multiple tasks in a fast-paced team environment to meet defined deadlines.
  • Ability to work in a time-sensitive environment.
  • Excellent analytical and problem-solving skills.

Preferred Requirements:

  • FINRA Series 4 and or/53 (could be obtained at a later date)
Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.


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About Osaic

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

2016