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Queue Management Jobs in Florida (NOW HIRING)

Thirteenth Floor Entertainment Group

Cashier

Jacksonville, FL · On-site

$10.50 - $14.25/hr

Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.

KBR

Senior IT Customer Support

Niceville, FL · On-site

Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or ...

KBR, Inc.

Senior IT Customer Support

Niceville, FL · On-site

Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or ...

Td

Intraday Specialist

Jacksonville, FL

$24 - $33.50/hr

Sales & Customer Distribution Support The Intraday Specialist is responsible for real-time queue management, and balancing performance across all queues. The Intraday Specialist provides operational ...

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Queue Management information

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are popular job titles related to Queue Management jobs in Florida? For Queue Management jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Queue Management jobs in Florida look for? The top searched job categories for Queue Management jobs in Florida are:
Queue Management jobs near you
Cashier

Cashier

Thirteenth Floor Entertainment Group

Jacksonville, FL • On-site

$10.50 - $14.25/hr

Temporary

Posted 16 days ago

Job description

Job Title: Cashier (Seasonal)
Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you'll help create unforgettable experiences that thrill and delight guests-from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you'll join a passionate community that brings world-class scares and smiles to life.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
Job Summary
As a Cashier, you will serve as the crucial first point of contact for guests, setting the tone for an unforgettable experience. You'll process payments with precision, maintain accurate inventory records, and elevate guest satisfaction through friendly service and thoughtful upselling. Working in a fast-paced environment, you'll blend efficiency with enthusiasm-making every interaction seamless, positive, and memorable.
Key Responsibilities
Transaction Processing
  • Operate the point-of-sale (POS) system to efficiently and accurately process cash, credit, and debit transactions.
  • Issue receipts and handle refunds or exchanges according to company policies.
  • Balance the register and generate end-of-day financial summaries to ensure accuracy and accountability.

Customer Service
  • Greet every guest with enthusiasm and professionalism, creating a warm and immersive first impression.
  • Provide clear, helpful information about the attraction, pricing, and special offers.
  • Resolve customer concerns promptly and courteously to ensure a positive guest experience.

Upselling and Add-Ons
  • Promote merchandise, upgrades, and bundle deals to enhance guest enjoyment and increase revenue.
  • Stay informed about current promotions and event enhancements to effectively assist guests with purchasing decisions.

Inventory Management
  • Monitor merchandise stock levels, restock items as needed, and report shortages to management.
  • Maintain a clean, organized, and visually appealing sales area.
  • Participate in periodic inventory counts to ensure accurate tracking of all items.

Queue Management
  • Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas.

  • Must be 18 years of age or older at the time of hire.
  • Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.
  • Available to work evenings, weekends, and holidays as required by event schedules.
  • Experience operating a POS system (such as Square), or demonstrated ability to quickly learn new transaction technology.
  • Strong communication and customer service skills with the ability to remain calm under pressure.
  • Comfortable standing and moving throughout the event area for extended periods.
  • Physically able to lift and carry up to 25 pounds for restocking and inventory support.

This is a seasonal position tied to events produced by Thirteenth Floor Entertainment Group. Employment is at will, and there is no guarantee of continued or repeat employment in future seasons or events.

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