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Queue Management Jobs in Colorado (NOW HIRING)

Robinhood

Customer Experience Team Lead

Denver, CO · On-site

$34 - $40/hr

Oversee daily operations including queue management, workforce coordination, and service-level adherence * Monitor team performance metrics and partner with leadership to drive continuous improvement

Robinhood

Customer Experience Team Lead

Denver, CO · On-site

$34 - $40/hr

Oversee daily operations including queue management, workforce coordination, and service-level adherence * Monitor team performance metrics and partner with leadership to drive continuous improvement

Initial.IT

Be Seen First

Technical Triage/Dispatch

Denver, CO · On-site

$50K - $60K/yr

What You'll Do: * You will serve as the central control point for service delivery , managing ... Ensure the triage queue is continuously moving and cleared daily This is a thinking and decision ...

Collabera

CRM Support Specialist

Aurora, CO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... taking phone calls in a queue environment and documenting the received calls. Additional ...

Crusoe

Manager, Electrical Engineering

Arvada, CO · On-site

$124K - $160K/yr

Team Leadership & People Management: Directly manage a dedicated team of Electrical Engineers and ... Queue & Resource Execution: Take full ownership of the electrical engineering workqueue. Allocate ...

Apply Early

Crusoe

Manager, Electrical Engineering

Arvada, CO · On-site

$124K - $160K/yr

Team Leadership & People Management: Directly manage a dedicated team of Electrical Engineers and ... Queue & Resource Execution: Take full ownership of the electrical engineering workqueue. Allocate ...

Campspot

Manager, Business Analytics

Denver, CO · On-site

$95K - $120K/yr

Prioritize and manage an ongoing queue of data requests, setting expectations clearly and delivering quality work on reasonable timelines * Build reusable templates and frameworks in Excel and Google ...

GFT.

Senior Project Manager, Traffic Engineer

Denver, CO · On-site +1

$101K - $132K/yr

... management systems, and maintenance of traffic (MOT) plans. * Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning systems and queue-based preemption and ...

MM International

Underwriting Services Assistant

Broomfield, CO · On-site

$19.75 - $27/hr

Manage workflow from queue and Outlook inbox * Route and triage emails in a shared mailbox * Work side by side during training; all work reviewed until authority is granted * Collaborate using Excel ...

Apply Early

Next1 Labs

Fulfillment Specialist

Henderson, CO

This role includes monitoring the Apex order queue and communicating with the Manager of Fulfillment & Inventory, as well as the sales team, when inventory levels do not align with requested Apex ...

Next1 Labs

Fulfillment Specialist

Henderson, CO · On-site

$20 - $21/hr

This role includes monitoring the Apex order queue and communicating with the Manager of Fulfillment & Inventory, as well as the sales team, when inventory levels do not align with requested Apex ...

Next1 Labs

Fulfillment Specialist

Henderson, CO · On-site

$20 - $21/hr

This role includes monitoring the Apex order queue and communicating with the Manager of Fulfillment & Inventory, as well as the sales team, when inventory levels do not align with requested Apex ...

Apply Early

York Space Systems

IT Lead

Greenwood Village, CO · On-site

$105K - $130K/yr

Manage Helpdesk ticket queue. * Maintain or improve upon first response and resolution SLAs for said queue. * Oversee daily IT operations including network infrastructure, server systems, end-user ...

Anduril Industries

Service Desk Analyst

Fort Collins, CO

$20.25 - $27.75/hr

Experience with a ticketing system and managing a ticket queue. * Must participate in a weekly on call rotation. * Must be able to travel if necessary. * Eligible to obtain and maintain an active U.S.

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All JobsQueue Management JobsQueue Management Jobs in Colorado

Queue Management information

See Colorado salary details

$30.5K

$50.9K

$73.1K

How much do queue management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for queue management in Colorado is $50,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $51,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are popular job titles related to Queue Management jobs in Colorado? For Queue Management jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Queue Management jobs in Colorado look for? The top searched job categories for Queue Management jobs in Colorado are:
What cities in Colorado are hiring for Queue Management jobs? Cities in Colorado with the most Queue Management job openings:
Queue Management jobs near you
Customer Experience Team Lead

Customer Experience Team Lead

Robinhood

Denver, CO • On-site

$34 - $40/hr

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
Robinhood's Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.
As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You'll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.
Schedule & Work EnvironmentThis role is based in our Denver, CO and Westlake, TX offices, with in-person attendance expected at least 3 days a week.
The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you'll do
  • Help develop a team of customer experience representatives delivering support directly to our customers
  • Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development
  • Handle escalated customer concerns and resolve complex issues with urgency and professionalism
  • Oversee daily operations including queue management, workforce coordination, and service-level adherence
  • Monitor team performance metrics and partner with leadership to drive continuous improvement
  • Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment
  • Lead by example by supporting the queues and our customers directly during times of surges
What you bring
  • Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
  • Strong coaching and leadership skills with a passion for developing frontline talent
  • Excellent written and verbal communication skills
  • Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities
  • Strong analytical and problem-solving skills with attention to detail
  • Flexibility in scheduling to support business needs
What we offer
  • Challenging, high-impact work to grow your career.
  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  • Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$34-$40 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$34-$40 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$33.15-$39 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

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