Queue Management Jobs in Colorado (NOW HIRING)

Are you an experienced airport operations professional who is self-motivated to take initiative and proactively solve problems? Are you an effective communicator with a knack for collaboration, resource management, and conflict resolution? Do you enjoy fast paced, dynamic environments where you are empowered by your team and given lots of autonomy in your responsibilities? If so, this may be the role for you!

Denver International Airport (DEN) is hiring a Terminal Operations Officer to join our team. In this position, there is never a dull moment! You will have a wide variety of projects and diverse responsibilities that touch all aspects and departments of the airport. This exciting opportunity will allow you to gain valuable skills, knowledge and experience within the third-busiest airport in the United States. This position is critical to the overall success of the Airport Operations division. The successful candidate will be a part of a high performing team that prides itself on having exceptional leadership, communication, customer service, and management experience. If this sounds like a fit, we invite you to apply today!

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly rate for this position is $33.22 to $42 per hour. We also offer generous benefits for full-time employees which include but is not limited to:

• Medical Plans, Dental, Vision Insurance - eligible within 1 month of your start date

• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan

• PTO (over 3 weeks in your first year) and 12 paid holidays

• STD, LTD, HSA, FSA, Life Insurance

• CARE Bank, Family Leave Benefits

• Employee Assistance Program, Employee Volunteer Program

• EcoPass (unlimited free RTD bus/train rides)

• Learning and Development Opportunities; Courses and Career Development Resources

• Yearly merit increase based on performance and budget

• And so much more!!!

• In this position you can expect to work 100% on site at Denver International Airport. Free employee parking is provided.

• This position works 4 days a week, 10 hours a day. Shift differentials offered for swing (7%) or graveyard (12%).

• Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

• All scheduling is subject to adjustment and based on operational need.

The Terminal Operations Officer assists in the management of the Jeppesen Terminal, Concourses, Federal Inspection Services (FIS) area, and airport roadways, including issues involving passenger flow and customer service, security, international arrivals, certain airport infrastructure and facility issues, concessions, and airline operations. Terminal Operations Officers monitor compliance with airport and federal regulations to ensure the safety and security of the traveling public and airport employees.

As a Terminal Operations Officer, your responsibilities will include:

• Assist airport supervisors and managers with Incident Command in managing, coordinating, and resolving airport emergencies, security issues, irregular operations, and unusual situations

• Inspect, monitor, and manage the Terminal, Concourses, airport roadways, concessions and tenants, automated defibrillator units, landside structures, and other airport facilities to ensure efficient passenger flow and safety

• Assist in planning and coordinating of construction, irregular operations, and snow related activities related to Terminal Operations

• Enforce airport security requirements in the Terminal and Concourses within the landside areas of the airport

• Maintain accurate and complete logbook entries of airport events including operation metrics and databases

• Read, interpret, and enforce Federal Aviation Regulations (FAR), Transportation Security Administration (TSA) Part 1542 regulations, the Airport Security Program, and Denver Municipal Airport System Rules and Regulations; Manage the daily passenger operations through the Federal Inspection Services (FIS) area (international arrivals/customs facility)

• Manage the day-to-day operations and passenger flow throughout the airport which includes the security screening checkpoints, collaborates with the Transportation Security Administration (TSA), manages the activities of the Total Queue Management (contract) staff, and monitors and regulates the activities of the Registered Traveler program

• Coordinates airline operations including irregular passenger operations at the airline ticket counters, gate areas, customer service counters, airline lounges, skycap and wheelchair operations, baggage claim, and baggage make-up units

• Serves as a co-responder in accordance with 34 U.S.C. 10705 during fire, medical, hazardous material, and related emergencies. Operates on a 24/7 schedule and collaborates effectively with the Denver Police Department, Denver Fire Department, Denver Health Paramedics, Transportation Security Administration (TSA), Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB), Federal Bureau of Investigation (FBI), as well as other state and local agencies.

• Manages emergency response including the oversight of the Incident Management Assistance Team (IMAT) and Terminal stranded passenger program

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience working at a commercial airport

• Excellent communications skills, including both written and oral, with internal and external customers

• Self-motivated; Team player

• De-escalation of customer facing situations

• Collaborative and solution-based problem solver

• Experience multi-tasking, using multiple phone and radio systems simultaneously, computer data entry, and prioritizing

• Demonstrates leadership

• Experience in emergency management and/or emergency response

• Certifications such as ACE Operations/Communications/Security, C.M. of AAAE, and/or ICS 100-400, 700-800

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience: Four (4) years of experience of the type and at the level of Aviation Operations Representative or equivalent in an aviation environment

• Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements

• Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4thbusiest airport in the U.S. and the world's 10thbusiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state.At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Cover Letter preferred, not required

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.

Job Profile

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The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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