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Queue Management Jobs in Colorado (NOW HIRING)

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

$80K - $120K/yr

Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests. * Conduct regular team meetings, one-on-ones, and ...

Wordbank LLC

Production Coordinator

Denver, CO · On-site

$55 - $65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

THE ROLE The Production Coordinator is a key role in our high-quality production of creative assets (including synopses, title cards, and artwork), ensuring zero-friction flow from queue management ...

KPA

Revenue Operations Analyst

Lafayette, CO

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Deal Desk queue management, opportunity review, and quote/order processing workflows in Salesforce. * Assist with renewal, amendment, cancellation, and closed-won operational processes.

KPA

Revenue Operations Analyst

Lafayette, CO · On-site +1

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Deal Desk queue management, opportunity review, and quote/order processing workflows in Salesforce. * Assist with renewal, amendment, cancellation, and closed-won operational processes.

Prologis

Manager, Grid Strategy & Interconnection

Denver, CO

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Apollo Information Systems

IT Administrator / SOC Analyst

Denver, CO · On-site

$60K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... of managed security, advisory, assessment, incident response, and offensive security services ... Own and work the IT ticket queue: respond to incidents, problems, and service requests, and resolve ...

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue. * Experience coordinating with offshore, managed, or outsourced support teams ...

Collabera

CRM Support Specialist

Aurora, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... taking phone calls in a queue environment and documenting the received calls. Additional ...

Initial.IT

Be Seen First

Technical Triage/Dispatch

Denver, CO · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

What You'll Do: * You will serve as the central control point for service delivery , managing ... Ensure the triage queue is continuously moving and cleared daily This is a thinking and decision ...

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue. * Experience coordinating with offshore, managed, or outsourced support teams ...

Caribou Financial

Senior Manager, Titling Operations

Denver, CO

$105K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct regular queue audits and resolve blockers before they breach SLA thresholds. * Capacity and Coverage: Manage agent schedules across internal staff and vendors. Handle escalated file ...

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Showing results 21-40

All JobsQueue Management JobsQueue Management Jobs in Colorado

Queue Management information

See Colorado salary details

$30.5K

$50.9K

$73.1K

How much do queue management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for queue management in Colorado is $50,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $51,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in queue management?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a queue management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is queue management?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are popular job titles related to Queue Management jobs in Colorado?

For Queue Management jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Queue Management jobs in Colorado look for?

The top searched job categories for Queue Management jobs in Colorado are:

What cities in Colorado are hiring for Queue Management jobs?

Cities in Colorado with the most Queue Management job openings:

Queue Management jobs near you
Infographic showing various Queue Management job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $50,890 per year, or $24.5 per hour.

IT Service Center Manager

SAIC

Colorado Springs, CO • On-site

$80K - $120K/yr

Full-time

Posted 4 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description

Job Description
Description
SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The Service Center operates during business hours, Monday through Friday, 6:00 AM - 6:00 PM Mountain Time.
Responsibilities
The Service Center Manager will provide hands-on leadership and supervision across all service delivery tiers, ensuring consistent, high-quality IT support is delivered in alignment with program requirements, SLAs, and ITIL best practices.
Team Leadership & Operations:
  • Oversee the daily operations of a multi-tiered Service Center team, ensuring adequate staffing coverage across all shifts within the 6:00 AM - 6:00 PM MT business hours window.
  • Serve as the primary point of escalation for complex or sensitive issues requiring leadership intervention.
  • Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests.
  • Conduct regular team meetings, one-on-ones, and performance reviews to foster professional development and accountability.
  • Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and work instructions to support consistent service delivery.
  • Coordinate with program management and government stakeholders to communicate service status, trends, and improvement initiatives.
  • Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance.
  • Drive continual service improvement initiatives leveraging ITIL frameworks and industry best practices.
  • Work collaboratively with all other Operations team leads and technical teams across the program to ensure seamless ticket escalation, resolution coordination, and communication; the program encompasses multiple specialized teams and the Service Center Lead serves as a critical integration point, ensuring incidents and requests are routed, escalated, and resolved efficiently across all functional areas.
  • Support onboarding and training of new Service Center personnel.
  • Ensure all team members maintain required certifications and clearance levels in accordance with program requirements.

Qualifications
Required Qualifications:
  • Location: Must be local to Colorado Springs, CO; this position requires on-site presence at Peterson Space Force Base.
  • Clearance: Active Top Secret with SCI eligibility required at time of hire.
Certification:
  • CompTIA Security+ (or equivalent DoD 8570/8140 IAT Level II certification or higher) required.
  • Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required.
Experience:
  • 5+ years of experience supporting DoD agencies in an IT services or service desk capacity.
  • 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with demonstrated responsibility for team oversight, performance management, and service delivery.
  • Strong working knowledge of ITIL service management principles and their practical application in a service desk environment.
  • Proficiency with ITSM ticketing platforms (e.g., ServiceNow, Remedy, or equivalent).
  • Experience managing multi-tiered support teams and coordinating escalation workflows.
  • Familiarity with Active Directory user and computer account administration.
  • Strong understanding of Windows desktop operating systems and Microsoft 365 applications in a DoD or enterprise environment.
  • Demonstrated ability to manage competing priorities, meet SLAs, and drive accountability within a team.
Desired Qualifications:
  • Security certification above the CompTIA Security+, such as CompTIA CySA+, CASP+, CISSP, or equivalent higher-level DoD 8570/8140 certification.
  • Multiple ITIL certifications beyond Foundation level (e.g., ITIL 4 Specialist, Strategist, or Leader designations).
  • Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent.
  • Experience supporting Space Force, Air Force, or other DoD Space enterprise programs.
  • Familiarity with DoD cybersecurity frameworks, RMF, and STIG compliance requirements.
  • Experience with asset management tools and hardware lifecycle processes in a government environment.
  • Prior experience supporting VIP or executive-level customers in a military or government setting.
  • CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900).

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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