ZipRecruiter

Log In

1

Queue Coordinator Jobs in Virginia (NOW HIRING)

ASM Research

Tier I Supervisor (Shift 3)

Arlington, VA · On-site

$17.25 - $21.75/hr

Experience in a help desk or service desk lead role with responsibility for escalations, queue oversight, and team coordination. * Familiarity with service performance reporting, backlog management ...

Cardinal Health

Coordinator, Individualized Care

Richmond, VA · On-site

$17.25 - $22.75/hr

Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Service Desk Analyst III Advanced service desk role responsible for complex troubleshooting, escalated tickets, cross-coverage coordination, queue management support, recurring issue analysis, and ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Decision Point

Service Desk Lead

Reston, VA · On-site

... coordination, standard operating procedures, and performance reporting. The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality assurance, customer ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the ... Prior hands-on experience navigating workflows, running filters, and coordinating changes inside ...

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift ... Perform BCP Coordinator responsibilities as needed. Weekend - On Call Role * Support the rotational ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the ... Prior hands-on experience navigating workflows, running filters, and coordinating changes inside ...

previous page

Showing results 41-60

All JobsQueue JobsQueue Coordinator JobsQueue Coordinator Jobs in Virginia

Queue Coordinator information

What is a queue coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.

How does a queue coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What are the key skills and qualifications needed to thrive as a queue coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.
What are the most commonly searched types of Queue jobs in Virginia? The most popular types of Queue jobs in Virginia are:
What job categories do people searching Queue Coordinator jobs in Virginia look for? The top searched job categories for Queue Coordinator jobs in Virginia are:
What cities in Virginia are hiring for Queue Coordinator jobs? Cities in Virginia with the most Queue Coordinator job openings:
Queue Coordinator jobs near you
Infographic showing various Queue Coordinator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Tier I Supervisor (Shift 3)

ASM Research

Arlington, VA • On-site

$17.25 - $21.75/hr

Full-time

Posted 27 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

The Supervisor leads day-to-day help desk operations in a fast-paced, SLA-driven support environment. This role oversees team workload distribution, queue health, customer response quality, and service performance while also serving as an escalation point for complex support issues. The Supervisor is responsible for maintaining high standards for customer communication, case documentation, staff development, and operational discipline, while partnering with internal technical and provisioning teams to improve service delivery and support outcomes.
Key Responsibilities
  • Lead daily help desk operations and ensure team activities align with established policies, procedures, service levels, and customer support expectations.
  • Supervise team workloads, schedules, priorities, and coverage to meet operational deadlines and service level agreements.
  • Monitor ticket queues, backlog conditions, response metrics, and service performance, and provide direct support through phone, ticketing, and case management systems as needed.
  • Respond to customer inquiries regarding software applications, investigate issues, and present effective solutions.
  • Analyze application errors and performance issues to isolate root causes, including response times, latency, transaction failures, and related service disruptions.
  • Participate in corrective action planning, coaching efforts, and performance improvement activities to strengthen team effectiveness and service quality.
  • Oversee onboarding, training plans, knowledge transfer, and continued development of new and existing staff.
  • Track issue trends, recurring challenges, and service outcomes to identify opportunities for process improvement and operational optimization.
  • Apply sound judgment to resolve escalated customer situations and coordinate with technical and provisioning teams when broader support is required.
  • Ensure customer communications, case notes, escalations, troubleshooting actions, and support activity are documented accurately and timely in the client case management application.
  • Promote a professional, collaborative, detail-oriented, and customer-focused work environment during routine operations and high-pressure situations.

Required Qualifications
  • Bachelor's degree or equivalent relevant experience.
  • 7+ years of management, supervisory, or team lead experience in a help desk, service desk, product support, or customer support environment.
  • Meet DoDM 8410 with a minimum of CompTIA Security+ certification required.
  • Demonstrated leadership skills, including organizing, planning, scheduling, and coordinating workloads to meet deadlines and service expectations.
  • Experience responding to product-related inquiries through a case management application and inbound customer calls.
  • Knowledge of service desk systems, incident tracking tools, ticket management processes, and common IT support practices.
  • Strong written and verbal communication skills, with the ability to work effectively with customers, team members, and leadership.
  • Ability to work well under pressure, maintain attention to detail, and support team performance in a fast-paced environment.
  • Experience documenting customer communications, case activity, troubleshooting steps, and escalations in a timely and accurate manner.
  • Process-oriented approach with strong organizational skills and attention to detail.
  • U.S. citizenship required.
  • Ability to obtain and maintain a Secret clearance.

Preferred Qualifications
  • Experience supporting federal clients or working in a regulated government contracting environment.
  • Experience in a help desk or service desk lead role with responsibility for escalations, queue oversight, and team coordination.
  • Familiarity with service performance reporting, backlog management, and trend analysis to support continuous improvement.
  • Experience supporting SLA-driven environments with accountability for customer satisfaction measures such as NPS and CSAT.
  • Technical project management background or experience coordinating across technical and operational teams.
  • Experience onboarding and training new support staff.
  • Familiarity with provisioning support processes and coordination across multiple internal stakeholder teams.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply