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Queue Coordinator Jobs in Virginia (NOW HIRING)

Corvel

Telehealth Coordinator Lead

Glen Allen, VA · On-site +1

$19.24 - $31.04/hr

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider ... Monitor work queue status of visits processed; make recommendations for action plans to improve ...

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Queue Coordinator information

What is a queue coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.

How does a queue coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What are the key skills and qualifications needed to thrive as a queue coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.
What are the most commonly searched types of Queue jobs in Virginia? The most popular types of Queue jobs in Virginia are:
What job categories do people searching Queue Coordinator jobs in Virginia look for? The top searched job categories for Queue Coordinator jobs in Virginia are:
What cities in Virginia are hiring for Queue Coordinator jobs? Cities in Virginia with the most Queue Coordinator job openings:
Queue Coordinator jobs near you
Infographic showing various Queue Coordinator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Telehealth Coordinator Lead

Corvel

Glen Allen, VA • On-site, Remote

$19.24 - $31.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

CorVel rating

7.9

Company rating: 7.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

82nd of 150 rated financial services

Job description

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The Telehealth Coordinator Lead assists in daily guidance of their assigned team.
This is a remote role but requires residency in Arizona or Virginia.
The work schedule for this role is Monday - Friday, with the following shifts available: 1:00 PM - 9:30 PM ET and 4:00 PM - 12:30 AM ET
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
  • Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
  • Responsible for data entry and verification of details in the system for appropriate and timely order submission
  • Provide quality telephonic and email customer service including inbound and outbound messages
  • Identify, analyze, and solve problems outside of standard processes
  • Responsible for research of escalated call concerns
  • Assist in leading and/or managing team
  • Act as a resource for day-to-day questions for assigned team and as backup to management when not available
  • Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed
  • Assist with training of new and existing agents as assigned
  • Provide feedback for performance evaluations and performance management as requested
  • Recommend process changes to improve workflow efficiencies as identified
  • Maintain a sense of urgency and provide timely feedback to agents
  • Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
  • Additional duties as assigned

KNOWLEDGE & SKILLS:
  • Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
  • Excellent written and verbal communication skills
  • Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
  • Strong attention to detail with a high commitment to accuracy

EDUCATION & EXPERIENCE:
  • High School Diploma or GED required
  • 3 years of experience in medical data entry and processing preferred

PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $19.24 - $31.04 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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