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Queue Coordinator Jobs in Tennessee (NOW HIRING)

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

Manages the team PTO calendar in coordination with Team Leads to ensure adequate coverage * Monitors total SOC Tier 1 bandwidth on a weekly basis, including queue load analysis and output ...

Koniag, Inc.

AWS Connect Admin

Nashville, TN · On-site

$17.50 - $24/hr

... coordinating with the ServiceNow Administrator/Developer to ensure seamless data exchange and ... Demonstrated experience configuring and maintaining AWS Connect contact flows, IVR menus, queue ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

... coordinating with the ServiceNow Administrator/Developer to ensure seamless data exchange and ... Demonstrated experience configuring and maintaining AWS Connect contact flows, IVR menus, queue ...

GFT.

Traffic Project Engineer

Nashville, TN · On-site

$84K - $114K/yr

Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning ... Plan and lead project meetings, coordinating responsibilities across multidisciplinary teams.

GFT.

Traffic Project Engineer

Nashville, TN · Hybrid

$84K - $114K/yr

Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning ... Plan and lead project meetings, coordinating responsibilities across multidisciplinary teams.

GFT.

Traffic Project Engineer

Nashville, TN · Hybrid

$84K - $114K/yr

Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning ... Plan and lead project meetings, coordinating responsibilities across multidisciplinary teams.

corpay

Implementation Team Lead

Brentwood, TN · Remote

... priorities, coordinating activities, and providing ongoing status updates throughout the ... setup queue and individual associate queues to ensure workloads are appropriately managed and ...

corpay

Implementation Team Lead

Brentwood, TN · Remote

... priorities, coordinating activities, and providing ongoing status updates throughout the ... setup queue and individual associate queues to ensure workloads are appropriately managed and ...

Zeta Global

Project Manager

Nashville, TN · On-site

$80K - $100K/yr

Manage the OE enhancements queue, including intake coordination, status tracking, and prioritization support * Assist the AVP with prioritization preparation by providing capacity visibility ...

Zeta Global

Project Manager

Nashville, TN · On-site

$80K - $100K/yr

Manage the OE enhancements queue, including intake coordination, status tracking, and prioritization support * Assist the AVP with prioritization preparation by providing capacity visibility ...

Corpay

Implementation Team Lead

Brentwood, TN · On-site

... priorities, coordinating activities, and providing ongoing status updates throughout the ... setup queue and individual associate queues to ensure workloads are appropriately managed and ...

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Showing results 41-60

All JobsQueue JobsQueue Coordinator JobsQueue Coordinator Jobs in Tennessee

Queue Coordinator information

What is a queue coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.

How does a queue coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What are the key skills and qualifications needed to thrive as a queue coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.

What are the most commonly searched types of Queue jobs in Tennessee?

The most popular types of Queue jobs in Tennessee are:

What are popular job titles related to Queue Coordinator jobs in Tennessee?

For Queue Coordinator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Queue Coordinator jobs in Tennessee look for?

The top searched job categories for Queue Coordinator jobs in Tennessee are:

What cities in Tennessee are hiring for Queue Coordinator jobs?

Cities in Tennessee with the most Queue Coordinator job openings:

Queue Coordinator jobs near you

Senior Manager, SOC Tier 1

360 Privacy

Brentwood, TN • On-site

Full-time

PTO

Posted 24 days ago

Job description

Internal job posting for current 360 Privacy employees only. Only internal applicants will be considered.
Title: Senior Manager, SOC Tier 1
Reports To:
SOC Operations Director, Tier 1
Supervises:
Team Leads, SOC Tier 1
Job Summary:
The SOC Tier 1 Manager is responsible for the overall team performance, quality, and operational efficiency of the SOC Tier 1 team. This role serves as the primary point of contact between the SOC Tier 1 team and HR for hiring requirements and CX for onboarding new clients. The SOC Tier 1 Manager balances strategic oversight with hands-on involvement across hiring, quality assurance, training, and day-to-day operations.
Core Ownership:
  • Own team performance outcomes across all Team Leads and DPAs
  • Own capacity planning, staffing and workload balancing
  • Own QA systems, training effectiveness, and output consistency
  • Own SLA performance and operational reliability across teams
  • Primary for new enrollment confirmation, PII updates and CX communication regarding client data
  • Primary for QA checks on front end processes that include tech automation and manual analyst work

Key Responsibilities:
People Management
The SOC Tier 1 Manager acts as the first line of contact with the HR team on all SOC Tier 1 related matters and plays an active role in growing and maintaining the team.
  • Serves as hiring manager for all SOC Tier 1 roles, owning the recruitment and selection process
  • Manages the team PTO calendar in coordination with Team Leads to ensure adequate coverage
  • Monitors total SOC Tier 1 bandwidth on a weekly basis, including queue load analysis and output calculations to identify hiring needs
  • Supports feedback and coaching sessions as well as handling performance-related issues in partnership with Team Leads; provides support to Team Leads during formal performance review cycles

Quality Assurance
The SOC Tier 1 Manager is accountable for the quality standards of the team, ensuring consistency across new hires and tenured staff alike.
  • Conducts final QA review on all trainees upon completion of onboarding
  • Maintains and updates QA rubrics to reflect current standards and expectations
  • Coordinates quarterly spot check work with Team Leads and reviews outcomes
  • Performs ongoing unknown scan queue reviews for newly discovered data brokers
  • Oversees Scraper QA to ensure accuracy and reliability

Training & Knowledge Management
The SOC Tier 1 Manager is responsible for the continuous development of the team and the integrity of internal knowledge resources.
  • Designs and leads training sessions, including lunch and learns, targeting identified areas of weakness and major process changes as coordinated with the Director
  • Builds and maintains knowledge base documents for internal use and cross-departmental informational sharing
  • Ensures training materials remain current and accessible to all relevant team members

Team Operations & Task Management
The SOC Tier 1 Manager ensures the team operates efficiently, priorities are clearly communicated, and cross-functional relationships are well-managed.
  • Ensures priority tasks are properly delegated and completed, with weekly check-ins to confirm progress as required
  • Serves as the first line filter for CX and Sales teams on SOC Tier 1 related issues and questions, coordinating with the CX SOC Enable Lead and providing timely and accurate responses
  • Manages required tools and third-party applications used by the SOC Tier 1 team, ensuring availability and functionality
  • Establishes and maintains structured feedback loops with Team Leads and DPAs to identify recurring operational issues, workflow friction, tooling gaps, and improvement opportunities; synthesizes findings and escalates systemic issues and recommendations to the Operations Directo

Employee Experience & Office Management
The SOC Tier 1 Manager contributes to a positive and productive work environment by supporting team morale and managing logistical needs.
  • Champions quality of life improvements for DPAs, identifying, advocating, and escalating enhancements to daily workflows
  • Manages office supply inventory and fulfills office requests as needed

Decision Scope
  • Owns staffing, capacity allocation, and team performance decisions
  • Can rebalance workload, adjust priorities, and enforce QA standards
  • Focuses on team performance and contributes input and recommendations on system improvement based on observed performance trends

Required Qualifications:
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook).
  • Knowledge and usage of multiple internet browsers
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
  • Ability to maintain reliable and consistent attendance and punctuality.
  • Basic skills and understanding of Specialty Software: Jira, Confluence, Miro
  • Excellent verbal, written, and presentation skills

Required Education/Experience:
  • 1+ year of experience in DPA role or similar security operations role
  • Previous experience in a managerial role

Preferred Qualifications:
  • Bachelor's Degree (BA, BS, BBA)
  • Experience working in a corporate security environment.

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