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Queue Coordinator Jobs in Kansas (NOW HIRING)

TJX Companies

Engagement Coordinator

Wichita, KS · On-site

$13.75 - $14.25/hr

Maintains and upholds merchandising standards within the queue-line * Adheres to all operational ... Experience as a coordinator or previous retail/supervisory experience preferred Benefits include:

Tjx

Engagement Coordinator

Wichita, KS

$13.75 - $14.25/hr

Maintains and upholds merchandising standards within the queue-line * Adheres to all operational ... Experience as a coordinator or previous retail/supervisory experience preferred Benefits include:

TJX Companies

Engagement Coordinator

Wichita, KS

$13.75 - $14.25/hr

Maintains and upholds merchandising standards within the queue-line * Adheres to all operational ... Experience as a coordinator or previous retail/supervisory experience preferred Benefits include:

TJX Companies

Engagement Coordinator

Wichita, KS · On-site

$13.75 - $14.25/hr

Maintains and upholds merchandising standards within the queue-line * Adheres to all operational ... Experience as a coordinator or previous retail/supervisory experience preferred Benefits include:

HomeGoods

Engagement Coordinator

Wichita, KS · On-site

$13.75 - $14.25/hr

... queue-line Adheres to all operational, merchandise, and loss prevention policies and procedures (i ... coordinator or previous retail/supervisory experience preferred Benefits include: Associate ...

HomeGoods

Engagement Coordinator

Wichita, KS

$13.75 - $14.25/hr

Maintains and upholds merchandising standards within the queue-line * Adheres to all operational ... Experience as a coordinator or previous retail/supervisory experience preferred Benefits include:

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Queue Coordinator information

What is a queue coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.

How does a queue coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What are the key skills and qualifications needed to thrive as a queue coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.
What are the most commonly searched types of Queue jobs in Kansas? The most popular types of Queue jobs in Kansas are:
What job categories do people searching Queue Coordinator jobs in Kansas look for? The top searched job categories for Queue Coordinator jobs in Kansas are:
Queue Coordinator jobs near you
Infographic showing various Queue Coordinator job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Support & Operations Coordinator

Hinkle Law Firm LLC

Wichita, KS • On-site

Full-time

Posted 12 days ago

Job description

IT Support & Operations Coordinator - Job Description
Position Summary
The IT Support & Operations Coordinator leads the day-to-day operation of the firm's help desk and serves as the link between the help desk technicians and senior IT staff. This position coordinates the technicians, owns the ticket queue, and is accountable for the quality, consistency, and documentation of the firm's front-line technology support.
Beyond the help desk, this position manages assigned operational IT projects from start to finish, assists senior IT staff with larger initiatives, and supports the department's day-to-day operations, including vendor coordination, invoice tracking, and routine reporting. The role also assists with end-user training and communication and provides help desk coverage during staff shortages and after hours as needed.
Job Duties and Responsibilities
  • Lead and improve day-to-day help desk operations, coordinating the work of the help desk technicians.
  • Oversee the ticket queue, including intake, prioritization, assignment, and follow-through to resolution.
  • Manage escalations, serving as the senior point of contact for issues beyond first-level support.
  • Manage help desk scheduling and coverage, including planned absences and gaps in the service window.
  • Strengthen ticket documentation standards and hold the team to them, so that work is recorded accurately and completely.
  • Produce routine help desk reporting on volume, response and resolution times, and service trends.
  • Identify and track recurring issues and pursue automation and process improvements that reduce repeat tickets.
  • Manage assigned operational IT projects from start to finish, including PC deployments, software updates, equipment rollouts, documentation cleanup, and other support-driven initiatives.
  • Plan project scope, timelines, and resources; coordinate the work; and see projects through to completion.
  • Assist the CISO and Assistant IT Director with larger IT initiatives by helping organize milestones, timelines, dependencies, and task ownership.
  • Track follow-up items and provide status reporting to senior IT staff.
  • Coordinate with IT vendors on routine matters.
  • Track IT invoices and follow up on procurement.
  • Prepare routine departmental reporting.
  • Complete other administrative needs of the department as assigned.
  • Assist with end-user training on firm systems and technology.
  • Assist with user communication and rollout documentation as needed.
  • Provide help desk coverage during staff shortages, performing first-level support duties as needed.
  • Participate in after-hours support as needed.

Job Qualifications
  • Experience in a lead, coordinator, supervisory, or project coordination capacity, or demonstrated readiness to take on that responsibility.
  • Proven working experience providing help desk or desktop support, including the ability to resolve issues independently. This includes a minimum of five (5) years of help desk or IT support experience.
  • Proficiency in Windows workstation administrative tasks and environments.
  • Extensive experience with Microsoft 365 and Microsoft Office applications.
  • Working knowledge of help desk ticketing systems, remote support tools, VPNs, and remote access.
  • Working knowledge of network fundamentals and general IT operations.
  • Demonstrated organization, follow-through, and attention to detail in documentation and task completion.
  • Strong client-facing and communication skills, with the discretion and judgment required to handle confidential firm and client information.
  • Ability to prioritize, multitask, and remain composed under pressure.
  • Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
  • Relevant certifications such as CompTIA, ITIL, or Microsoft are preferred.

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