Queen Mary Hotel Jobs (NOW HIRING)

The Director of Attractions plays a vital leadership role within the Queen Marys overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues.
The ideal candidate brings strong hospitality and attraction leadership experience, excels at managing large, diverse teams, and applies innovative thinking and problem-solving skills to elevate both guest satisfaction and financial performance. This position partners closely with cross-functional departments to ensure seamless integration of attractions, retail, events, and overall ship operations.

The Director of Attractions leads the Queen Marys attractions and retail experience, shaping memorable guest moments while driving operational excellence, revenue growth, and team performance.

This position is perfect for you if you:

• Like balancing creativity with operational execution.
• Enjoy leading large teams and bringing people together around a common vision.
• Get energized by solving problems and improving the guest experience.

\\\

KEY SKILLS & RESPONSIBILITIES

Creating Exceptional Guest Experiences

• Lead attractions and tours that create a memorable guest journey.
• Champion guest-first service across all touchpoints.
• Use guest feedback to drive ongoing improvements.

Driving Innovation & Destination Appeal

• Develop new attractions, seasonal programs, and experiences that grow attendance and engagement.
• Partner with historic advisors to create exhibits that balance authenticity and guest appeal.
• Track trends and technology to keep the Queen Mary a premier destination.

Leading Operations & Team Success

• Set clear expectations while coaching, developing, and recognizing team members.
• Ensure safe, efficient operations through compliance with policies, procedures, and standards.
• Solve operational challenges related to guest flow, capacity, and daily performance.

Growing Revenue & Business Performance

• Manage budgets, forecasts, labor models, and financial performance.
• Improve profitability, efficiency, and resource use.
• Use retail and marketing to grow visitation and guest spending.

Building Strategic Partnerships

• Partner with Marketing, Events, Hotel Operations, and Executive Leadership.
• Align attractions and retail strategies with brand and revenue goals.
• Build cross-functional relationships that support a seamless guest experience.

EDUCATION & EXPERIENCE

• 5+ years of senior leadership experience in attractions, hospitality, or a related field.
• Proven success leading large teams and complex guest-facing operations.
• Strong financial acumen across budgets, forecasts, labor, and revenue initiatives.
• Skilled in using data to improve operations, guest experience, and team performance.
• Excellent communication, organization, and Microsoft Office skills.

\\\

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD\\\&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

\\\

PROPERTY INFORMATION:
WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether its the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), theres no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30s, 40s and 50s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest ones head its an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: The Director of Attractions plays a vital leadership role within the Queen Marys overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues.The ideal candidate brings strong hospitality and attraction leadership experience, excels at managing large, diverse teams, and applies innovative thinking and problem-solving skills to elevate both guest satisfaction and financial performance. This position partners closely with cross-functional departments to ensure seamless integration of attractions, retail, events, and overall ship operations.