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Quality Performance Manager Jobs in Florida (NOW HIRING)

NCL Bahamas Ltd.

VMO Performance Manager

Miami, FL · On-site

$90 - $120/hr

The manager partners with the VMO Director, vendor owners, procurement, finance, and delivery ... Analyze cost, service levels, quality, risk, and delivery performance trends * Provide actionable ...

New

Norwegian Cruise Line

VMO Performance Manager

Miami, FL · On-site

$90 - $120/hr

Analyze cost, service levels, quality, risk, and delivery performance trends* Provide actionable ... Issue Management & Remediation*** Lead root‐cause analysis for vendor performance gaps* Track ...

New

MHI

Manager, Planning & Performance

Lake Mary, FL · On-site

Planning and Performance Manager Company Overview At Mitsubishi Power, we're not just building ... Committed to quality products and services. * Great working environment and culture. * Employee ...

Team Velocity

Website Performance Manager

Tampa, FL · Remote

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... Personal qualities and style requirements include possessing high energy, enthusiasm, resilience ...

Team Velocity

Website Performance Manager

Tampa, FL · On-site

$65K - $80K/yr

As a Website Performance Manager (WPM) , you are the Website relationship owner for our automotive ... Personal qualities and style requirements include possessing high energy, enthusiasm, resilience ...

Vossloh

Quality Manager

Fort Myers, FL · On-site

Develop and monitor key quality performance indicators (KPIs) and communicate results to management. * Ensure compliance with applicable ISO standards, customer requirements, and industry regulations.

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Quality Performance Manager information

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Florida?

For Quality Performance Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Florida look for?

The top searched job categories for Quality Performance Manager jobs in Florida are:

What cities in Florida are hiring for Quality Performance Manager jobs?

Cities in Florida with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you
Infographic showing various Quality Performance Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

VMO Performance Manager

NCL Bahamas Ltd.

Miami, FL • On-site

$90 - $120/hr

Other

Posted 3 days ago

New

Job description

Job Summary

The VMO Performance Manager is responsible for overseeing the performance, health, and value delivery of all strategic technology service providers in the Global Technology Organization. Reporting to the Director VMO, the role ensures providers consistently meet contractual commitments, operational performance standards, and business outcomes. The manager partners with the VMO Director, vendor owners, procurement, finance, and delivery leaders to establish a disciplined, consistent approach to vendor scorecards, performance analytics, governance routines, and continuous improvement actions.

Position Responsibilities
  • Vendor Performance Management
    • Create and operate the vendor performance management framework (KPIs, SLAs, OLAs, scorecards)
    • Monitor provider delivery performance and contractual compliance
    • Identify performance issues and lead corrective action planning with vendor owners
  • Governance & Relationship Management
    • Coordinate and facilitate operational, tactical, and strategic vendor governance forums
    • Ensure meeting materials, action logs, decisions, and KPIs are accurate and complete
    • Partner with vendor leaders to drive transparency, strengthen relationships, and ensure alignment to business goals
  • Performance Analytics & Insights
    • Own the vendor performance data model, reporting, and insights
    • Analyze cost, service levels, quality, risk, and delivery performance trends
    • Provide actionable insights to the VMO and technology leadership to inform decisions
  • Contract & Financial Alignment
    • Collaborate with Procurement to ensure performance metrics align with contract terms
    • Partner with Finance to track budget alignment, financial performance, and variance explanations
    • Monitor adherence to commercial terms, penalties, incentives, and service credits
  • Issue Management & Remediation
    • Lead root‑cause analysis for vendor performance gaps
    • Track remediation actions and ensure closure within defined timelines
    • Communicate escalation paths and ensure systemic issues are addressed
  • Continuous Improvement
    • Identify opportunities to optimize vendor spend, quality, and delivery effectiveness
    • Standardize performance processes, scorecards, and reporting across all providers
    • Support vendor capability reviews and quarterly business reviews
Qualifications
  • Degree Type: Bachelor's Degree
  • Field(s) of Study: Business, Finance, Economics, Supply Chain or related field
  • Experience: 7+ years in vendor management, sourcing, operations, or performance management; strong understanding of SLAs, KPIs, service delivery models, and technology outsourcing; experience driving performance outcomes with third‑party providers; strong analytical capabilities and experience with performance reporting
  • Competencies & Skills:
    • Experience working with large managed service providers or multi‑vendor ecosystems
    • Understanding of financial management, forecasting, and commercial terms
    • Ability to translate performance data into insights and executive‑ready narratives
    • Strong relationship and stakeholder management skills across technology and business teams
    • Experience improving vendor performance through structured frameworks and governance
    • Accountability‑oriented; analytical and insight‑driven; structured and methodical; collaborative and diplomatic; confident communicator; proactive problem solver
  • Certifications:
    • CPSM, CIPS, or equivalent procurement or sourcing certification
    • Commercial or contract management certifications (e.g., WorldCC/IACCM, CCM) preferred
Equal Opportunity Employer

Norwegian Cruise Line Holding’s policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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