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Quality Performance Manager Jobs in Florida (NOW HIRING)

Tranzact

Sales Performance Manager

Tampa, FL · On-site

The Sales Performance Manager is responsible for driving performance, development, and quality outcomes across a team of Sales Agents. This leader plays a critical role in coaching for continuous ...

MHI

Manager, Planning & Performance

Lake Mary, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Planning and Performance Manager Company Overview At Mitsubishi Power, we're not just building ... Committed to quality products and services. * Great working environment and culture. * Employee ...

Vossloh

Quality Manager

Fort Myers, FL

Develop and monitor key quality performance indicators (KPIs) and communicate results to management. * Ensure compliance with applicable ISO standards, customer requirements, and industry regulations.

iMPact Business Group, Inc.

Quality Manager

Tampa, FL · On-site

Quality Manager Establishes, implements and maintains processes and programs that yield high ... Participates and contributes to the implementation and successful performance against the business ...

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Quality Performance Manager information

What is the role of a quality performance manager?

A quality performance manager oversees an organization's quality assurance processes, monitors performance metrics, and implements improvements to ensure products or services meet quality standards. They analyze data, lead audits, and collaborate with teams to enhance efficiency and customer satisfaction, often using tools like quality management systems and requiring strong analytical skills.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Florida?

For Quality Performance Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Florida look for?

The top searched job categories for Quality Performance Manager jobs in Florida are:

What cities in Florida are hiring for Quality Performance Manager jobs?

Cities in Florida with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you
Infographic showing various Quality Performance Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

VMO Performance Manager

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Re-posted 23 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
The VMO Performance Manager is responsible for overseeing the performance, health, and value delivery of all strategic technology service providers in the Global Technology Organization.
Reporting to the Director VMO the role ensures providers consistently meet contractual commitments, operational performance standards, and business outcomes. The VMO Performance Manager partners with the VMO Director, vendor owners, procurement, finance, and delivery leaders to establish a disciplined, consistent approach to vendor scorecards, performance analytics, governance routines, and continuous improvement actions.
This role strengthens the organization's ability to manage spend, evaluate provider performance objectively, and drive accountability across the vendor ecosystem.
POSITION RESPONSIBILITIES
Vendor Performance Management
  • Create and operate the vendor performance management framework (KPIs, SLAs, OLAs, scorecards)Monitor provider delivery performance and contractual compliance
  • Identify performance issues and lead corrective action planning with vendor owners

Governance & Relationship Management
  • Coordinate and facilitate operational, tactical, and strategic vendor governance forums
  • Ensure meeting materials, action logs, decisions, and KPIs are accurate and complete
  • Partner with vendor leaders to drive transparency, strengthen relationships, and ensure alignment to business goals

Performance Analytics & Insights
  • Own the vendor performance data model, reporting, and insights
  • Analyze cost, service levels, quality, risk, and delivery performance trends
  • Provide actionable insights to the VMO Lead and technology leadership to inform decisions

Contract & Financial Alignment
  • Collaborate with Procurement to ensure performance metrics align with contract terms
  • Partner with Finance to track budget alignment, financial performance, and variance explanations
  • Monitor adherence to commercial terms, penalties, incentives, and service credits

Issue Management & Remediation
  • Lead root-cause analysis for vendor performance gaps
  • Track remediation actions and ensure closure within defined timelines
  • Communicate escalation paths and ensure systemic issues are addressed

Continuous Improvement
  • Identify opportunities to optimize vendor spend, quality, and delivery effectiveness
  • Standardize performance processes, scorecards, and reporting across all providers
  • Support vendor capability reviews and quarterly business reviews

QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
Business, Finance, Economics, Supply Chain or related Field
EXPERIENCE
  • 7+ years of experience in vendor management, sourcing, operations, or performance management
  • Strong understanding of SLAs, KPIs, service delivery models, and technology outsourcing
  • Experience driving performance outcomes with third-party providers
  • Strong analytical capabilities and experience with performance reporting

COMPETENCIES & SKILLS
  • Experience working with large managed service providers or multi-vendor ecosystems
  • Understanding of financial management, forecasting, and commercial terms
  • Ability to translate performance data into insights and executive-ready narratives
  • Strong relationship and stakeholder management skills across technology and business teams
  • Experience improving vendor performance through structured frameworks and governance
  • Accountability-oriented: holds vendors and internal teams to clear expectations
  • Analytical and insight-driven: uses data to influence and drive action
  • Structured and methodical: operates with rigor and consistency across all providers
  • Collaborative and diplomatic: able to manage vendor relationships and internal stakeholder alignment
  • Confident communicator: able to present performance narratives to senior leaders
  • Proactive problem solver: anticipates and mitigates vendor risks before they escalate

COMPETENCIES & SKILLS
  • CPSM, CIPS, or equivalent procurement or sourcing certification
  • Commercial or contract management certifications (e.g., WorldCC/IACCM, CCM) preferred

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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