ZipRecruiter

Log In

1

Quality Operations Manager Jobs in Toronto, ON (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

Overview Retail Operations Manager Six-Month Contract, with strong potential to become ... Standard Operating Procedures and Quality Control * Review, customize and formalize existing ...

Rednucleus

Resourcing & Operations Manager

Toronto, ON · Hybrid

... quality, and on-time delivery is unrivaled in our space. At Red Nucleus, we believe in providing a ... The Resourcing & Operations Manager utilizes strong communication, organization, and negotiation ...

Ppl Agency

Retail Operations Manager

Toronto, ON

Retail Operations Manager Six-Month Contract, with strong potential to become permanent ... Standard Operating Procedures and Quality Control * Review, customize and formalize existing ...

JLL

Brokerage Operations Manager

Toronto, ON · On-site

Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an ... presentations for quality, consistency, accuracy and JLL branding compliance Required ...

Autodesk

Marketing Operations Manager

Toronto, ON · On-site

... speed, data quality, and decision-makingwhile ensuring responsible AI usage and governance ... operations or marketing technology within a B2B environment * Strong working knowledge of CRM-based ...

Assemble

Membership Operations Manager

Toronto, ON · On-site

CA$50K - CA$55K/yr

How You'll Contribute The Member Operations Manager is responsible to participate and support with ... quality * Strong attention to detail and an unwavering commitment to data accuracy and process ...

Ellisdon

Facilities Operations Manager

Oakville, ON · On-site

CA$100K - CA$115K/yr

Drive improved responsiveness, reliability, and quality of service delivery * Manage and coordinate ... Manage operational budgets related to labour, overtime, and subcontractors * Improve span-of ...

Axis Recruitment

Senior Operations Manager

Toronto, ON · On-site

CA$85K - CA$95K/yr

This firm is growing quickly and operates with a high quality standard across their portfolio. Why ... Must-haves: * 5+ years in senior operations, studio, or production management. * Comfortable ...

Axis Recruitment

Senior Operations Manager

Toronto, ON

CA$85K - CA$95K/yr

This firm is growing quickly and operates with a high quality standard across their portfolio. Why ... Must-haves: * 5+ years in senior operations, studio, or production management. * Comfortable ...

Graham

Operations Manager - Buildings

Mississauga, ON · On-site

CA$155K - CA$195K/yr

Your Impact Starts Here Graham is actively Recruiting for an Operations Manager, Strategic Projects ... Champion safety, quality, and compliance across all projects. The Right Tools for the Job ...

previous pagenext page

Showing results 21-40

All JobsQuality Operations JobsQuality Operations Manager JobsQuality Operations Manager Jobs in Toronto, ON

Quality Operations Manager information

See Toronto, ON salary details

$59.6K

$96K

$117.4K

How much do quality operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for quality operations manager in Toronto, ON is $95,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,753.00 and $107,363.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a quality operations manager?

To thrive as a Quality Operations Manager, you need expertise in quality management systems, process improvement, and a background in engineering or a related field, often supported by a bachelor’s degree. Familiarity with ISO standards, Six Sigma or Lean methodologies, and quality management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help drive quality initiatives and foster a culture of continuous improvement. These competencies are crucial to ensuring product consistency, regulatory compliance, and operational excellence.

How does a quality operations manager typically collaborate with other departments to maintain product standards?

A Quality Operations Manager works closely with departments such as production, supply chain, and R&D to ensure that product quality standards are consistently met. They often participate in cross-functional meetings to address quality concerns, analyze root causes of issues, and implement corrective actions. Effective communication and teamwork are essential, as the manager needs to align quality objectives with overall business goals and foster a culture of continuous improvement across teams.

What is the role of a quality operations manager?

A quality operations manager oversees the implementation and maintenance of quality systems within an organization, ensuring products and services meet safety, quality, and regulatory standards. They analyze processes, lead continuous improvement initiatives, and often use tools like Six Sigma or ISO standards to enhance efficiency and compliance.

What are popular job titles related to Quality Operations Manager jobs in Toronto, ON?

For Quality Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Quality Operations Manager jobs in Toronto, ON look for?

The top searched job categories for Quality Operations Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Quality Operations Manager jobs?

Cities near Toronto, ON with the most Quality Operations Manager job openings:

Quality Operations Manager jobs near you
Infographic showing various Quality Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $95,961 per year, or $46.1 per hour.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 25 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

46th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

What Teleperformance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply