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Quality Improvement Supervisor Jobs (NOW HIRING)

PPC Flex

Continuous Improvement Supervisor

Payson, UT · On-site

$55K - $75K/yr

The Continuous Improvement Supervisor leads and supports initiatives focused on improving productivity, quality, and safety throughout the organization. This role drives continuous improvement (CI ...

ETC

Quality Improvement Manager

Middleton, WI

... supervises the QA team leader, QA inspectors, the Quality System Coordinator, and Quality ... improvement, Quality assurance and control knowledge • Gauging and measurement-Metrology ...

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Quality Improvement Supervisor information

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$41K

$89.4K

$131K

How much do quality improvement supervisor jobs pay per year?

As of Jul 18, 2026, the average yearly pay for quality improvement supervisor in the United States is $89,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $105,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Quality Improvement Supervisor, and why are they important?

To thrive as a Quality Improvement Supervisor, you need a strong background in quality assurance methodologies, data analysis, and a relevant degree such as in healthcare, engineering, or business. Familiarity with quality management systems (QMS), process improvement tools like Six Sigma or Lean, and certifications such as Certified Professional in Healthcare Quality (CPHQ) are typically important. Strong leadership, problem-solving, and communication skills help motivate teams and drive continuous improvement. These competencies ensure the effective implementation of quality initiatives, leading to higher organizational performance and compliance.

What is the difference between Quality Improvement Supervisor vs Quality Assurance Coordinator?

AspectQuality Improvement SupervisorQuality Assurance Coordinator
CredentialsTypically requires a bachelor's degree in healthcare, quality management, or related field; certifications like CQI or Six Sigma are commonOften holds a bachelor's degree in healthcare, quality assurance, or related area; certifications such as CQI or ISO are frequently preferred
Work EnvironmentWorks in healthcare, manufacturing, or service industries focusing on process improvements and patient safetyOperates in similar settings, ensuring products/services meet quality standards and compliance
Employer & Industry UsageUsed by hospitals, clinics, manufacturing plants, and service providersCommon in healthcare, manufacturing, and regulatory agencies

The main difference is that a Quality Improvement Supervisor focuses on analyzing and enhancing processes to improve overall quality, while a Quality Assurance Coordinator concentrates on maintaining compliance with quality standards and regulations. Both roles require similar credentials and work in comparable environments, but their primary objectives differ slightly.

How does a Quality Improvement Supervisor typically collaborate with other departments to implement process changes?

A Quality Improvement Supervisor often works closely with teams across departments, such as operations, compliance, and human resources, to identify areas needing improvement and to coordinate the rollout of new processes. This collaboration usually involves facilitating meetings, gathering input from various stakeholders, and providing training or resources to ensure smooth adoption of changes. The supervisor also monitors progress, addresses any challenges that arise, and communicates updates to leadership, making cross-functional teamwork a central part of the role.

What is a Quality Improvement Supervisor?

A Quality Improvement Supervisor is responsible for overseeing initiatives that enhance the efficiency, effectiveness, and quality of processes within an organization. They analyze data, identify areas for improvement, develop strategies, and lead teams to implement changes that support continuous improvement goals. Their work often involves collaborating with different departments, monitoring compliance with standards, and ensuring best practices are followed. Quality Improvement Supervisors play a key role in maintaining high-quality outcomes and promoting a culture of ongoing development.
More about Quality Improvement Supervisor jobs
What job categories do people searching Quality Improvement Supervisor jobs look for? The top searched job categories for Quality Improvement Supervisor jobs are:
Quality Improvement Supervisor jobs near you
Infographic showing various Quality Improvement Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,385 per year, or $43 per hour.
Quality Improvement Supervisor

Quality Improvement Supervisor

EQUITRUST

West Des Moines, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

About Us:
EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,
How You'll Contribute
As a Quality Improvement Supervisor, you will lead the daily operations of the Quality Improvement team within the Policy Administration Contact Center. You will oversee Quality Improvement Coordinators, drive quality assurance initiatives, and foster a culture of continuous improvement through coaching, auditing, and performance management. This role works closely with Policy Administration, Information Technology, Compliance, Sales, Customer Experience, and other cross-functional teams to ensure exceptional customer service, regulatory compliance, and operational excellence. We are looking for candidates who are passionate about customer experience, quality improvement, and developing high-performing teams, and who bring strong leadership, analytical, communication, and problem-solving skills.
What You'll Do
  • Lead, coach, and develop a team of Quality Improvement Coordinators to achieve performance and quality objectives.
  • Conduct performance management activities, including hiring recommendations, coaching, evaluations, and employee development.
  • Oversee quality monitoring programs, including call reviews, documentation audits, and process evaluations.
  • Analyze quality metrics, audit results, and performance trends to identify improvement opportunities.
  • Partner with leadership to implement continuous improvement initiatives that enhance service quality and operational efficiency.
  • Serve as an escalation point for complex customer service issues.
  • Prepare and communicate quality performance reports and recommendations to leadership.
  • Ensure compliance with company policies, procedures, and applicable regulatory requirements.
  • Collaborate with cross-functional teams to improve systems, workflows, training, and processes.
  • Maintain accurate quality documentation and reporting.
  • Support the development and maintenance of policies, procedures, and training materials.
  • Promote EquiTrust's Core Values of Integrity, Leadership, Accountability, Teamwork, and Passion.
  • Perform additional duties and projects as assigned.

What You'll Bring
Education
  • High school diploma or equivalent required.
  • Bachelor's degree in Business, Insurance, or a related field preferred.
Experience
  • Minimum of 3 years of life insurance and/or annuity experience required.
  • Minimum of 3 years of Quality Improvement experience in a contact center environment required.
  • Experience supporting leadership within Policy Administration or Insurance Operations preferred.
  • At least 1 year of supervisory or team leadership experience preferred.
Knowledge, Skills, and Abilities
  • Strong leadership and employee coaching skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to build collaborative relationships across departments.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience using quality monitoring and reporting tools.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
  • Ability to analyze quality trends and recommend actionable improvements.
  • Skilled in developing and maintaining procedures, documentation, and training materials.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong presentation and facilitation skills.
  • Professional judgment, accountability, and attention to detail.
  • Commitment to fostering an inclusive, collaborative, and customer-focused work environment.
Physical Requirements
  • Ability to remain seated for extended periods while using a computer.
  • Frequent use of hands for keyboarding and other fine manipulation tasks.
  • Frequent verbal communication and active listening.
  • Occasional standing, walking, bending, and reaching.
  • Occasionally lift and carry up to 20 pounds.
  • Ability to travel less than 10% as business needs require.

Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:
  • Medical, Dental & Vision coverage:
  • 401(k) with Company Match
  • Paid time off: Vacation, Sick, Holiday, and more
  • Paid Parental Leave for both Mothers and Fathers
  • Hybrid/Remote Work Options
  • Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.
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