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Qualfon Jobs (NOW HIRING)

Qualfon

Onsite Account Manager

Highland Park, MI · On-site

The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client's strategic direction, and how the Company can best continue to support the ...

Qualfon

Customer Care Representative

Casselberry, FL · On-site

$19/hr

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive ...

Qualfon

Onsite Account Manager

Highland Park, MI · On-site

The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client's strategic direction, and how the Company can best continue to support the ...

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How much do qualfon jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for qualfon in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is Qualfon?

Qualfon is a global business process outsourcing (BPO) company that provides a variety of services such as customer service, technical support, sales, and back-office solutions for businesses across different industries. They operate contact centers in multiple countries and focus on delivering high-quality customer experiences. Qualfon is also known for its commitment to employee development and community engagement. Their clients range from small businesses to Fortune 500 companies, making them a versatile partner for outsourcing needs.

What are some common challenges customer service representatives face at Qualfon, and how are they supported in overcoming them?

Customer service representatives at Qualfon often encounter challenges such as handling high call volumes, addressing complex customer issues, and meeting quality assurance targets. To support employees, Qualfon provides comprehensive training, regular coaching sessions, and access to team leaders or supervisors for guidance. The company encourages a collaborative work environment where team members can share best practices and seek assistance, helping representatives continuously improve their skills and deliver excellent service.

What are the key skills and qualifications needed to thrive as a customer service representative at Qualfon, and why are they important?

To thrive as a Customer Service Representative at Qualfon, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are typically required. Patience, active listening, and a positive attitude distinguish top performers in this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What is the difference between Qualfon vs Customer Service Representative?

AspectQualfonCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote options, diverse industriesCall centers, retail, or office settings
Employer & Industry UsageOutsourcing companies, BPO industryVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Qualfon is a company providing outsourcing and call center services, often hiring Customer Service Representatives (CSRs). A CSR is an individual employee role within companies or BPO providers like Qualfon. While Qualfon is the employer, a CSR is the job position. Both roles typically require similar credentials and work environments, but Qualfon refers to the organization, whereas Customer Service Representative describes the job function.

What are common Qualfon jobs?

Common jobs at Qualfon include customer service representatives, technical support agents, sales agents, and team leaders. These roles typically require strong communication skills and may involve working in call centers or remote environments, often with training on specific software and customer interaction protocols.
More about Qualfon jobs

What cities are hiring for Qualfon jobs?

Cities with the most Qualfon job openings:

What states have the most Qualfon jobs?

States with the most job openings for Qualfon jobs include:

What job categories do people searching Qualfon jobs look for?

The top searched job categories for Qualfon jobs are:

Qualfon jobs near you
Infographic showing various Qualfon job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Onsite Customer Service Representative (Healthcare)

Casselberry, FL

Qualfon
See more jobs at Qualfonexternal

$16/hr

Full-time

Re-posted 10 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Overview

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients 

Responsibilities

Join Our Team - Assisting customers with their Health Benefits!

We are seeking a compassionate, service-oriented Member Advocate to join our team and support members in navigating the healthcare system. As the first point of contact, the Member Advocate provides personalized, high-quality support to help members understand their health benefits, access essential services, and coordinate care. The ideal candidate thrives in a fast-paced, multi-channel environment and is passionate about making a meaningful difference in the lives of others.

Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707**

Why You Will Love Working Here:

  • Meaningful work that genuinely helps people.
  • Consistent weekday schedule - no weekends required!
  • A supportive team that prioritizes empathy and excellence.
  • Opportunities for growth within a stable, respected organization.

Ready to Make a Difference?If you're passionate about helping others, apply today and join a team where your voice matters!

What You'll Do:

  • Serve as a single point of contact for members, building trusted relationships and assisting with provider access, appeals, claims, and services.
  • Explain plan benefits and resolve claims and benefit issues via phone or digital communication.
  • Ask questions to identify member needs, including those outside their current benefits.
  • Handle inbound and outbound inquiries through phone, email, mail, and chat.
  • Help schedule appointments, arrange transportation, find providers, issue ID cards, and guide members in using online tools.
  • Proactively reach out to members for health campaigns and wellness follow-ups.
  • Coordinate with providers, Care Managers, and vendors; warm transfer members and remain on the line if needed to ensure resolution.
  • Work closely with internal teams and healthcare providers to resolve issues and ensure a smooth member experience.
  • Document actions taken and communicate follow-up timelines to members.

The Training Hours: 9:30-6:00pm EST Monday-Friday

Hours of Operation: 8:00am-6:00pm EST Monday-Friday

Qualifications

What You'll Bring:

  • High school diploma or GED required, college coursework a plus.
  • Must be at least 18 years of age.
  • 1+ year of customer service experience (call center and/or healthcare preferred).
  • Typing speed of 25 WPM with 90% accuracy required.
  • Strong communication skills-clear, caring, and professional.
  • Solid computer skills, including MS Office and navigating the web.
  • Reliability, flexibility, and a commitment to getting the job done right.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay RangeUSD $16.00 - USD $16.00 /Hr.Employment Type: FULL_TIME

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