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Qualfon Jobs in Michigan (NOW HIRING)

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$8

$16

$23

How much do qualfon jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for qualfon in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is Qualfon?

Qualfon is a global business process outsourcing (BPO) company that provides a variety of services such as customer service, technical support, sales, and back-office solutions for businesses across different industries. They operate contact centers in multiple countries and focus on delivering high-quality customer experiences. Qualfon is also known for its commitment to employee development and community engagement. Their clients range from small businesses to Fortune 500 companies, making them a versatile partner for outsourcing needs.

What are some common challenges customer service representatives face at Qualfon, and how are they supported in overcoming them?

Customer service representatives at Qualfon often encounter challenges such as handling high call volumes, addressing complex customer issues, and meeting quality assurance targets. To support employees, Qualfon provides comprehensive training, regular coaching sessions, and access to team leaders or supervisors for guidance. The company encourages a collaborative work environment where team members can share best practices and seek assistance, helping representatives continuously improve their skills and deliver excellent service.

What are the key skills and qualifications needed to thrive as a customer service representative at Qualfon, and why are they important?

To thrive as a Customer Service Representative at Qualfon, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are typically required. Patience, active listening, and a positive attitude distinguish top performers in this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What is the difference between Qualfon vs Customer Service Representative?

AspectQualfonCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote options, diverse industriesCall centers, retail, or office settings
Employer & Industry UsageOutsourcing companies, BPO industryVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Qualfon is a company providing outsourcing and call center services, often hiring Customer Service Representatives (CSRs). A CSR is an individual employee role within companies or BPO providers like Qualfon. While Qualfon is the employer, a CSR is the job position. Both roles typically require similar credentials and work environments, but Qualfon refers to the organization, whereas Customer Service Representative describes the job function.

What are common Qualfon jobs?

Common jobs at Qualfon include customer service representatives, technical support agents, sales agents, and team leaders. These roles typically require strong communication skills and may involve working in call centers or remote environments, often with training on specific software and customer interaction protocols.

What are popular job titles related to Qualfon jobs in Michigan?

For Qualfon jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Qualfon jobs in Michigan look for?

The top searched job categories for Qualfon jobs in Michigan are:

What cities in Michigan are hiring for Qualfon jobs?

Cities in Michigan with the most Qualfon job openings:

Qualfon jobs near you
Infographic showing various Qualfon job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Onsite Call Center Representative- Afternoons

Qualfon

Highland Park, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

11th of 72 rated call and contact centers

Job description

Overview
$20.00/hr | Onsite Call Center Representative | Shifts: 2:30PM-11:15pm | Training for the 8 weeks: 4pm-1am
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities
What You'll Do
  • Answer inbound customer service calls, emails and chats
  • Assist with:
    • Credit card and consumer loan questions
    • Fraud-related inquiries and authorizations
    • Checking, savings, and CD account maintenance
  • Help members recover online credentials
  • Complete account updates (authorized users, balance transfers, IRA changes)
  • Document interactions clearly and accurately
  • Escalate issues when needed and follow established procedures
  • Meet service level, quality, and attendance expectations

Qualifications
What We're Looking For
  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
  • Call center experience preferred but not required
  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Comfortable handling difficult conversations professionally
  • Ability to multitask in multiple computer systems
  • Typing speed: 20 WPM with 90% accuracy
  • Reliable attendance and willingness to work scheduled shifts
  • Basic computer and troubleshooting skills

Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $20.00 - USD $20.00 /Hr.

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