Property Operations Manager Jobs in Chicago, IL (NOW HIRING)

Description

At NewMark Merrill, our unwavering commitment to "Doing Retail Better" has been the cornerstone of our success over the past 40 years. Through shifting landscapes, economic fluctuations, and industry disruptions, we remain steadfast in our dedication to connecting with communities, cultivating authentic environments, and empowering our tenants to thrive. With offices in Denver, Los Angeles, Sacramento, San Diego, and Chicago, NewMark Merrill proudly owns and manages over 12 million square feet of retail assets, comprised of over 2,000 tenants across 95 communities.

As a boutique-sized firm, we offer the best of both worlds: the efficiency of large portfolio economies of scale combined with the agility of swift decision-making and personalized attention from senior leadership. We are more than just landlords; we are partners in success. By fostering close relationships with communities, engaging directly with our merchants and shoppers, and investing in innovative technology and data collection, we provide invaluable insights that empower our tenants to thrive in our centers.

By deeply understanding the communities we serve and leveraging world-class technology, we maximize value and curate exceptional experiences that transform visitors into loyal customers. Our commitment to excellence extends beyond transactions; it's about creating lasting impact and fostering sustainable growth.

Above all, it's our people who propel NewMark Merrill to new heights of success and innovation. They are ambitious and talented individuals that bring their passion and expertise to our daily endeavors. We promote a welcoming team-oriented environment where we lead with innovation, address challenges head-on, encourage out-of-the-box thinking and celebrate our successes.

At NewMark Merrill we strive to elevate the retail experience, one community at a time. We invite you to join us on this journey as we continue to redefine the possibilities of retail.

Go to www.newmarkmerrill.com to learn more about the company and its culture.

Position Summary

At NewMark Merrill Companies, the Property Manager is responsible for the day-to-day operational performance of the centers in their portfolio, ensuring their properties are well-maintained, operate with strong control over expenses, and deliver a high-quality tenant and customer experience.

This role focuses on operational execution, vendor management, and property standards, with limited involvement in rent collection and accounting responsibilities. Property Managers are expected to be highly visible and engaged on-site-building relationships, understanding the surrounding community, and identifying opportunities to enhance how each center serves its customers.

Working closely with Regional Property Managers and cross-functional teams, the Property Manager supports leasing efforts, strengthens tenant performance, and helps ensure each center remains a relevant and valued part of its neighborhood. Success in this role requires strong operational discipline, sound judgment, and a proactive, hands-on approach to managing both property performance and community experience.

Responsibilities

• Oversee day-to-day property operations, ensuring properties consistently meet company standards for physical condition, performance, and tenant experience 
• Maintain a strong on-site presence, regularly walking properties to identify opportunities, address issues proactively, and ensure a high-quality customer experience 
• Develop and manage operating and capital budgets, monitoring performance and addressing variances through cost control and operational adjustments 
• Participate in capital planning and oversee execution of approved projects, ensuring scope, budget, and timelines are effectively managed 
• Build and maintain strong relationships with tenants, vendors, and community stakeholders to support property performance and long-term engagement 
• Support leasing efforts by providing insights on tenant performance, merchandising opportunities, and overall center dynamics 
• Evaluate service needs, oversee vendor contracts, and manage third-party service providers to ensure quality performance and cost effectiveness 
• Partner cross-functionally with accounting, marketing, leasing, and other internal teams to support property initiatives and overall portfolio performance 
• Identify opportunities to enhance the customer experience and strengthen each center's connection to the surrounding community 
• Ensure compliance with all legal, regulatory, and environmental requirements 
• Respond to after-hours issues and emergencies as needed

Requirements

• Bachelor's Degree or equivalent experience, with 3+ years in retail property management 
• Demonstrated ability to manage property operations with accountability for performance and execution 
• Strong financial acumen, including experience managing budgets and controlling expenses 
• Experience overseeing capital projects from planning through execution 
• Ability to make sound, timely decisions and exercise good judgment on when to escalate 
• Strong interpersonal skills with the ability to build effective relationships with tenants, vendors, and internal partners 
• Proven ability to collaborate cross-functionally and support broader property objectives 
• Highly organized with strong time management skills and the ability to manage multiple priorities 
• Effective written and verbal communication skills 
• Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with property technology systems a plus 
• Illinois Real Estate Salesperson license required