Project Manager Operations Jobs in Raleigh, NC (NOW HIRING)

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Job Summary

We are seeking a Operations Project Manager to join our Professional Services Operations team. This role is ideal for a customer-facing Project Manager who is eager to transition into a centralized PMO / Operations role with broad organizational impact. In this position, you will support and enforce company-wide standards for project execution, documentation, reporting, and implementation governance across a global Professional Services organization. You will work closely with Project Managers, Portfolio Leaders, and Executive Leadership to ensure consistency, accuracy, and operational excellence across 300+ active projects worldwide. This is a newly created role with a unique opportunity to shape processes, influence leadership, and drive operational maturity at a global scale.

Key Responsibilities

Project Status & Portfolio Monitoring

· Review all project portfolios in Asana and participate in Service Ops Sync meetings

· Facilitate twice-weekly reviews with the Operations Manager to validate findings

· Follow up on confirmed discrepancies to ensure timely correction and documentation

· Coordinate weekly with leadership to ensure all project boards remain current

· Schedule and follow up on “Open Project Reviews” for overdue projects

Global Operational Watchlist & Reporting

· Maintain and continuously calibrate a centralized Global Operational Risk Watchlist

· Track issue themes, trends, and changes across portfolios

· Draft the monthly Global Operational Watch Report and submit to PS Operations leadership

· Send License recognitions from quarterly deliverables spreadsheet

PSO Jira Ticket Ownership

· Create and manage PSO Jira tickets based on operational roadmap priorities, observed gaps, and leadership requests

· Triage incoming Jira requests from Professional Services stakeholders

· Track tickets through resolution in coordination with supporting teams

Training & Onboarding Support

· Deliver onboarding training sessions related to Professional Services Operations responsibilities

· Update training materials based on validated process changes and feedback

· Support continuous improvement of the PM onboarding experience

Required Qualifications

· Bachelor’s degree in Business Administration, Business Operations Management, or a related field

· 3+ years of experience in Project Management, Software Implementation, or a related role

· Experience working within a PMO or centralized Professional Services organization

· Strong written and verbal communication skills, including the ability to provide direct feedback to global professionals and leadership

· Hands-on experience with project documentation and operational reporting

· Demonstrated ability to quickly learn project lifecycles, assess risk, and evaluate project health against defined standards

Preferred Qualifications

· PMP certification strongly preferred

· Experience with Asana and/or Atlassian Suite (certifications a plus)

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

· Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group

· HSA & FSA plan options

· Retirement Savings with Generous Company Match & Immediate Vesting

· Gym membership to O2 Fitness

· Casual dress attire

· Half-Day Fridays

· Generous Paid Time Off

· Company Outings, Trips & Activities

· Paid Parental Leave

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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