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Progressive Insurance Customer Service Jobs in Raleigh, NC

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Issue service cases for customer issues and track progress until resolution. Manage delivery error cases by issuing, closing, and ensuring follow-up. * Product Management: Enter equipment requests ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$18 - $22/hr

Service Case Management: â—¦ Issue service cases for customer issues and track progress until resolution. â—¦ Manage delivery error cases by issuing, closing, and ensuring follow-up. * Product ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... progress until resolution. • Manage delivery error cases by issuing, closing, and ensuring ... training in customer service is a plus. • Previous experience in customer service or ...

AVANT Group, LLC

Customer Service Rep

Fuquay Varina, NC · On-site

$24 - $25/hr

Customer Service Representative Location: Fuquay Varina, NC Shift: 1st | Monday - Friday | 8AM ... Perform daily reviews of the Open Order Report to track progress and ensure timely order flow.

Posted today

NIOX

Customer Service Administrator

Morrisville, NC · On-site

$16.50 - $22.25/hr

The Customer Service Administrator plays a key role in ensuring efficient sales operations by managing order administration, monitoring order progress, proactively coordinating customer order ...

New

NIOX

Customer Service Administrator

Morrisville, NC · On-site

$16.50 - $22.25/hr

The Customer Service Administrator plays a key role in ensuring efficient sales operations by managing order administration, monitoring order progress, proactively coordinating customer order ...

New

NIOX

Customer Service Administrator

Morrisville, NC

$16.50 - $22.25/hr

The Customer Service Administrator plays a key role in ensuring efficient sales operations by managing order administration, monitoring order progress, proactively coordinating customer order ...

New

NIOX

Customer Service Administrator

Morrisville, NC · On-site

$16.50 - $22.25/hr

The Customer Service Administrator plays a key role in ensuring efficient sales operations by managing order administration, monitoring order progress, proactively coordinating customer order ...

New

Genius Talent

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

Sodexo

Customer Service Specialist

Smithfield, NC · On-site

$17/hr

Customer Service Specialist Location: JOHNSTON HEALTH - 79540006 Workdays/shifts: Mornings and ... progress in the communities where we operate. Sodexo partners with clients to provide a truly ...

Sodexo

Customer Service Specialist

Smithfield, NC · On-site

$17/hr

Customer Service Specialist Location: JOHNSTON HEALTH - 79540006 Workdays/shifts : Mornings and ... progress in the communities where we operate. Sodexo partners with clients to provide a truly ...

Sodexo

Customer Service Specialist

Smithfield, NC · On-site

$17/hr

Customer Service Specialist Location: JOHNSTON HEALTH - 79540006 Workdays/shifts : Mornings and ... progress in the communities where we operate. Sodexo partners with clients to provide a truly ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

Sodexo

Customer Service Specialist

Smithfield, NC · On-site

$17/hr

Customer Service Specialist Location: JOHNSTON HEALTH - 79540006 Workdays/shifts : Mornings and ... progress in the communities where we operate. Sodexo partners with clients to provide a truly ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Raleigh, NC

Progressive Insurance Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for progressive insurance customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Raleigh, NC?

For Progressive Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Progressive Insurance Customer Service jobs?

Cities near Raleigh, NC with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Professional Financial Services

Garner, NC

$14.25 - $19.50/hr

Full-time

Posted 7 days ago

Job description

Description

Supports the manager in the daily operations of the branch office.  Performs branch collection activities.

Duties and Responsibilities:

  • Provides excellent customer and dealer service
  • Performs collection activities on delinquent accounts
  • Performs Skip Tracking and other locate activities
  • Assist in Repossession Management
  • Assists in completing and maintaining insurance claims, filing, and record-keeping systems
  • Performs welcome calls
  • Acts as back up to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment
  • Solicits, prepares, and processes personal loan applications and renewals, in applicable states
  • Closes approved personal loans, in applicable states
  • Prompt and regular attendance is required

Requirements:

  • Maintain valid state driver’s license, insurance, and reliable transportation to use for work
  • Ability to work evenings and Saturdays
  • Computer literate
  • Strong communication skills

  • This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. 

  • This position frequently operates a standard telephone.

  • This position occasionally performs outside work requiring driving, walking on uneven ground, climbing small stairs.

  • Requires the ability to communicate verbally and in writing.

  • High school diploma or equivalent

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.