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Progressive Insurance Customer Service Jobs in Raleigh, NC

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... progress until resolution. • Manage delivery error cases by issuing, closing, and ensuring ... training in customer service is a plus. • Previous experience in customer service or ...

Capitol Coffee

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

... progress until resolution. • Manage delivery error cases by issuing, closing, and ensuring ... training in customer service is a plus. • Previous experience in customer service or ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$18 - $22/hr

... progress until resolution. ◦ Manage delivery error cases by issuing, closing, and ensuring ... training in customer service is a plus. • Previous experience in customer service or ...

Genius Talent

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

NC Farm Bureau

Customer Service Agent

Durham, NC

$37K/yr

... Insurance, we believe insurance is more than a product, it's a service. That's what makes us ... That's why every customer gets a dedicated, local agent who will get to know you and your unique ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

Marshall Retail Group

Customer Service Associate

Morrisville, NC · On-site

$13.50 - $18.75/hr

Job Title Customer Service Associate Location Morrisville, NC 27560 US (Primary) Job Type Full Time ... Disability Insurance * Paid Time Off * Paid Parental Leave * 401(k) with company match * Employee ...

adapthealth

Customer Service Specialist

Durham, NC

$16.50 - $21.75/hr

Verifies insurance carriers are listed in the company's database system, if not request the new carrier is entered * Contacts patient when documentation received does not meet payer guidelines to ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Raleigh, NC

Progressive Insurance Customer Service information

See Raleigh, NC salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for progressive insurance customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
What are popular job titles related to Progressive Insurance Customer Service jobs in Raleigh, NC? For Progressive Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Raleigh, NC look for? The top searched job categories for Progressive Insurance Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Progressive Insurance Customer Service jobs? Cities near Raleigh, NC with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you

Customer Service Representative

Wesley Wilder State Farm

Youngsville, NC • On-site

$30K - $40K/yr

Full-time

Posted 15 days ago

Job description

Job Summary

  • Provides customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • *The company reserves the right to add or change duties at any time.

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience: 1-2 years of related experience

Skills

  • Excellent verbal and written communication
  • Service orientation
  • Critical thinking
  • Active listening