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Progressive Insurance Customer Service Jobs in Raleigh, NC

Avacend Inc

Customer Service Representative

Cary, NC · On-site

$20/hr

... progress notes to ensure other roles within the workflow are able to quickly assess the status of ... verify insurance information and provide copies of invoices upon request. § Answer patient ...

RXO

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ... Company-paid disability and life insurance * Employee Assistance Program (EAP) * Career and ...

RXO

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ... Company-paid disability and life insurance * Employee Assistance Program (EAP) * Career and ...

TEKsystems

Customer Service Representative

Cary, NC · Hybrid

$20.40/hr

... prescription statuses, insurance verifications, etc. Job Type & Location This is a Contract ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Cary, NC · Hybrid

$20.40/hr

... prescription statuses, insurance verifications, etc. Job Type & Location This is a Contract ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Raleigh, NC

Progressive Insurance Customer Service information

See Raleigh, NC salary details

$9

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for progressive insurance customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Raleigh, NC?

For Progressive Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Progressive Insurance Customer Service jobs?

Cities near Raleigh, NC with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Client Service Specialist, Business Insurance

Marsh LLC

Durham, NC • On-site

Other

Medical, Retirement

Re-posted 10 days ago

Job description

Marsh McLennan Agency 

Client Service Specialist, Business Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Service Specialist on the Business Insurance team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. Your responsibilities will include working with other members of the department to meet the service needs of customers and your attention to detail is essential in mastering tasks such as processing changes, rating, and accurate client data entry.  

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

  • High school diploma required.
  • Property & Casualty Insurance license (or ability to obtain within 90 days).
  • Two (2) years’ Business Insurance experience, preferably in an agency
  • Proficient Microsoft Office skills (Word, Excel, etc.) 
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

  • Associates or Bachelors degree preferred
  • Insurance designations such as (CISR, AAI, CIC, etc.)
  • Experience working with EPIC, Sagitta, and/or ImageRight

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

  • Instagram
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  • LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

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