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Insurance Customer Service Representative Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

Genius Talent

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Raleigh, NC

Insurance Customer Service Representative information

See Raleigh, NC salary details

$25.3K

$47.1K

$71K

How much do insurance customer service representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for insurance customer service representative in Raleigh, NC is $47,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $53,500.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Raleigh, NC? The most popular types of Insurance Customer Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Insurance Customer Service Representative jobs in Raleigh, NC? For Insurance Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Insurance Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Customer Service Representative jobs? Cities near Raleigh, NC with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,055 per year, or $22.6 per hour.
P&C Insurance Customer Service Representative

P&C Insurance Customer Service Representative

Affinity Insurance Group

Apex, NC • On-site, Remote

$38K - $45K/yr

Other

Dental, Vision

Posted 24 days ago

Job description

Benefits:
  • Dental insurance
  • Opportunity for advancement
  • Vision insurance
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a Full-Time position As our new Personal Lines Customer Service Representative, you will work 37.5 hours a week. You will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism.
Our Insurance Agency is involved in the Community and belong to several Networking Groups. Our focus is to educate our clients and be their advocate for life. Our team enjoys helping people to protect their assets and keep them safe and secure with all their insurance needs.
We offer flexible scheduling options, the ability to work remotely, a supportive culture that encourages work-life balance, and a focus on managing workload to ensure time for personal commitments. We are a Family Owned Business.
Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies, service claims and address client concerns.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, develop insurance quotes, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Interact daily with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Requirements
  • Licensed Property & Casualty with 1-3 years experience
  • Have a Associates Degree, Bachelor's Degree preferred.
  • Familiarity with Erie Insurance is a plus.
  • Bilingual - English/Spanish is a plus.
  • Must be a Resident of North Carolina
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Excellent Communication skills - strong customer focus, ability, and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Works well with other employees and is a team player with a positive attitude.
Benefits
  • Full-Time Position
  • Quarterly Production Bonus
  • 37.5 hours work week
  • Hybrid/Work from Home Flexibility
  • Virtual Training
  • Weekends Off
  • Opportunity to Grow and advance
  • Flexible work environment
  • Salary is dependent on experience
  • Health Insurance reimbursement
  • Simple IRA
  • Tuition Assistance
  • Leads provided

Flexible work from home options available.
Compensation: $38,000.00 - $45,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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