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Entry Level Insurance Customer Service Representative Jobs in Raleigh, NC

Ultimate LLC

Property & Casualty Insurance CSR

Raleigh, NC · On-site

$38K - $53K/yr

Property & Casualty Insurance Customer Service Representative (CSR) Location: Raleigh, NC (Fully In-Office) Schedule: Monday-Thursday, 9:00 AM - 5:00 PM | Friday, 9:00 AM - 3:30 PM Position Summary ...

Circle K

Lead Customer Service Representative

Cary, NC · On-site

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules ... You will also gain entry level management experience by leading shifts on a regular basis. There is ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level insurance customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What cities near Raleigh, NC are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Raleigh, NC with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Property & Casualty Insurance CSR

Raleigh, NC • On-site

Ultimate LLC
Software Development • 1 - 5K employees
Learn more about Ultimate LLCexternal

$38K - $53K/yr

Other

Posted 7 days ago

Job description

Job Description
Property & Casualty Insurance Customer Service Representative (CSR)
Location: Raleigh, NC (Fully In-Office)
Schedule: Monday-Thursday, 9:00 AM - 5:00 PM | Friday, 9:00 AM - 3:30 PM
Position Summary
We are seeking a detail-oriented and customer-focused Property & Casualty Insurance Customer Service Representative (CSR) to join our client's team in Raleigh, NC. This fully in-office role plays a critical part in supporting both clients and the insurance team by delivering exceptional service, managing policy needs, and ensuring a smooth client experience.
The ideal candidate will have a solid understanding of Property & Casualty (P&C) insurance products, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Customer Support

  • Respond promptly to client inquiries regarding auto, home, renters, commercial property, and liability policies
  • Clearly explain coverage details, deductibles, limits, billing inquiries, and claims processes
  • Resolve customer questions and concerns professionally with a focus on customer satisfaction and retention
Policy Servicing
  • Process policy transactions including endorsements, renewals, cancellations, reinstatements, and rewrites
  • Review applications and supporting documentation for accuracy and completeness
  • Prepare quotes, proposals, and required documentation for both new and existing business
Claims Assistance
  • Provide First Notice of Loss (FNOL) support and guide clients through the claims process
  • Communicate and coordinate with carriers and adjusters to ensure timely updates and resolution
Documentation & Compliance
  • Maintain accurate and up-to-date records within the agency management system
  • Ensure compliance with state regulations, carrier guidelines, and internal policies
  • Handle sensitive client data with discretion, professionalism, and confidentiality
Carrier & Team Collaboration
  • Work directly with insurance carriers to address underwriting questions, policy clarifications, and service issues
  • Support producers/agents with administrative tasks and customer follow-up
  • Assist with renewal reviews, account rounding, and identifying cross-sell opportunities
Required Qualifications
  • Active Property & Casualty Insurance License (North Carolina required) or strong desire to obtain!!
  • 1-3 years of experience in insurance or customer service (P&C strongly preferred)
  • Strong verbal and written communication skills with the ability to explain complex information clearly
  • Excellent organizational skills with the ability to multitask and prioritize effectively
  • High attention to detail and problem-solving capabilities
  • Proficiency with agency management systems such as Applied Epic, Vertafore, or AMS360
Preferred Qualifications
  • Prior experience in an independent agency environment
  • Experience handling both personal and small commercial lines
  • Familiarity with multiple carrier platforms
Work Environment
  • Fully in-office position located in Raleigh, NC
  • Collaborative, team-oriented atmosphere with a strong focus on client service
  • Standard office setting with regular interaction with clients, team members, and carrier partners
Why Join Us
  • Consistent weekday schedule with early Friday close
  • Opportunity to grow within a supportive and professional insurance team
  • Hands-on role with strong client interaction and impact

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -092026-429897

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