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Entry Level Insurance Customer Service Representative Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Vision insurance Unbox your career! Click apply to start the process! Overview: * The Customer Service Representative will manage the day-to-day requirements for our customers. This position is ...

U-Haul

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Genius Talent

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative As part of the overall sales team, the Customer Service ... Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Raleigh, NC

Entry Level Insurance Customer Service Representative information

See Raleigh, NC salary details

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$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level insurance customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Raleigh, NC?

For Entry Level Insurance Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Raleigh, NC with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Pratt Industries

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

46th of 121 rated packaging manufacturers

Job description

Position: Customer Service Representative
Location: Raleigh, NC
Job Type: Full Time, Salary Non-Exempt
Reports To: Sales Manager
Perks of Pratt:
Within 1 Month: Eligible for insurance benefits
At 3 Months: 401k with partial match
At 6 Months: PAID vacation days
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Parental leave
  • Vision insurance
Unbox your career! Click apply to start the process!
Job Description
Overview:
  • The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing, high visibility business.
  • The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.
  • This role will work closely with our team of Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.
Primary Responsibilities:
  • Working closely with our sales team to promote business retention and growth.
  • Creating specs for production with information provided from sales & design.
  • Processing customer purchase orders.
  • Handling business customer complaints and questions and following-up with appropriate internal personnel as required.
  • Confirming On Time and In Full (OTIF) Shipments.
  • Providing rapid responses to all customer tactical needs (order needs, order changes, freight questions, etc.)
  • Tracking warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzing monthly usages and re-stocking per customer.
  • Maintaining business customer files.
  • Complying with company policies and procedures.
  • Additional duties as assigned by management.
Educational Requirements:
  • High school diploma or GED
  • Bachelor's degree or equivalent education and experience preferred.
Experience Requirements:
  • Experience with customer service in the manufacturing industry.
  • Experience with management of multiple customer accounts.
  • Experience with Amtech software preferred.
Required Skills:
  • Strong communication skills both written and verbal
  • Intermediate computer skills
  • Strong math/algebra skills
  • Problem solving and critical thinking
Physical Demands:
  • The employee is regularly required to walk and talk and hear.
  • The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to sit.
  • Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Leadership Attributes:
  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
  • Professional appearance to support his/her role as a managerial representative of the company.
Performance Measurements:
  • Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Service Manager.
  • Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior.
  • Employee relations - through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment.
  • Creativity - this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas.

Pratt Industries is America's 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by "harvesting the urban forest."
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

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