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Insurance Customer Service Representative Jobs in Washington, NC

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Customer Service Representative

Greenville, NC · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Washington, NC

Insurance Customer Service Representative information

See Washington, NC salary details

$22.6K

$42.1K

$63.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 1, 2026, the average yearly pay for insurance customer service representative in Washington, NC is $42,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $47,800.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Washington, NC?

For Insurance Customer Service Representative jobs in Washington, NC, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Washington, NC look for?

The top searched job categories for Insurance Customer Service Representative jobs in Washington, NC are:

What cities near Washington, NC are hiring for Insurance Customer Service Representative jobs?

Cities near Washington, NC with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Washington, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

Customer Service Representative

Independent Insurance Agents of North Carolina

Bethel, NC • On-site

$30K - $40K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative

J.W. Rook & Son Inc, is seeking a customer service representative to assist with the day-to-day operations and servicing of our accounts.

Responsibilities

Supports customers with direct services and sales related activities

  • Develop strong client relationships that result in the sale of additional policies
  • Work directly with clients to process endorsements, conduct audits, perform renewal reviews, and writing insurance policies
  • Responsible for delivering service in a courteous, professional, and efficient manner
  • Respond to questions and requests from customers quickly and accurately
  • Pro-actively prospect and generate new business appointments
  • Round out and provide analysis on renewal strategies
  • Maintain existing client relationships that result in a high retention rate
  • Meet sales goals for new business and renewal of existing customers
  • Develop and maintain positive relationships with partner insurance carriers
Office Location

You will be working in our office at: 122 W Andrews Street, Bethel, NC 27812

Compensation

Salary plus commission, bonus opportunities, full health benefits, 401k, paid time off

Qualifications

2+ years of experience in insurance or other customer service-related role, North Carolina P&C license preferred or will be required to obtain within 6 months

About J.W. Rook & Son Inc.

J.W. Rook is an independent insurance agency located in Bethel, N.C. and has been in business there for over 100 years. We offer auto, home, business, & life insurance. Compensation: $30,000.00 - $40,000.00 per year

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