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Insurance Customer Service Representative Jobs in Raleigh, NC

U-Haul

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Durham, NC

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Chapel Hill, NC

$13.50 - $18.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Wake Forest, NC · On-site

$13.75 - $18.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Wake Forest, NC

$13.75 - $18.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Conflux Systems

Customer Service Representative

Cary, NC

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

U-Haul

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Chapel Hill, NC · On-site

$13.50 - $18.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Chapel Hill, NC · On-site

$13.50 - $18.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Raleigh, NC

Insurance Customer Service Representative information

See Raleigh, NC salary details

$25.3K

$47.1K

$71K

How much do insurance customer service representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for insurance customer service representative in Raleigh, NC is $47,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $53,500.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Raleigh, NC? The most popular types of Insurance Customer Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Insurance Customer Service Representative jobs in Raleigh, NC? For Insurance Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Insurance Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Customer Service Representative jobs? Cities near Raleigh, NC with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,055 per year, or $22.6 per hour.
Customer Service Representative--Indepedent Insurance Agency

Customer Service Representative--Indepedent Insurance Agency

Independent Insurance Agents of North Carolina

Raleigh, NC • On-site

$25K - $40K/yr

Full-time

Medical, PTO

Posted 8 days ago

Job description

Benefits:
  • Health Insurance Stipend
  • Opportunity for advancement
  • Paid time off
  • Training & development

Come join the team in our busy and growing, independent insurance agency!
We are looking to hire a Customer Service Representative that will oversee many day to day responsibilities that help our office run smoothly.
Looking to fill approx. 40 hours a week.
Responsibilities include:
-Sorting paperwork and mail.
-Using the company management system to file paperwork.
-Completing requests for Certificates of Insurance.
-Answering the phone and transferring calls as needed.
-Assisting agents with policy endorsements
-Must be computer literate (MS Work, Outlook, Internet, etc.)
-We are looking for someone who brings a positive attitude to the table as well as time management, problem solving, and organizational skills.
-This employee needs to be a self starter who can handle multiple tasks at once without having to be told what to do.
-We prefer someone who is P&C licensed, but if not licensed, we will help you get licensed
It's a bonus if you can speak additional languages--Preferably Spanish!
If you have that positive energy and enjoy office tasks, this is the job for you. Please reach out, we would love to hear from you.
Compensation: $25,000.00 - $40,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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