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Optum Customer Service Representative information

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$8

$16

$23

How much do optum customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for optum customer service representative in Raleigh, NC is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.
What are popular job titles related to Optum Customer Service Representative jobs in Raleigh, NC? For Optum Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Optum Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Optum Customer Service Representative jobs in Raleigh, NC are:
Optum Customer Service Representative jobs near you
CSR (Customer Service Representative)

CSR (Customer Service Representative)

CMC Electric

Clayton, NC • On-site

$15 - $17/hr

Full-time

Posted 2 days ago

Job description

CMC Electric, LLC is on the hunt for a CSR (Customer Service Representative to join our call center office and provide exceptional customer care for our Clayton, NC customers. Are you a CSR superstar? Can we count on you to interact with every client with a smile on your face? Can you be patient and attentive while listening and responding to customer concerns and needs? Are you interested in starting a career with a stable and respected company? If so, read on!

This position earns a competitive, experience-based pay of $15-$17 per hour. Not to mention our warm, supportive work atmosphere with a loyal client base! If this is the perfect opportunity for you, apply now!


ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.


A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)

As a CSR (Customer Service Representative), you ensure that our clients are heard, and their issues are solved. Using your in-depth knowledge of our services, you easily match our services to each client's unique needs. Because of your positive personality and friendly demeanor, you effortlessly build trust and develop strong relationships with our clients. Thanks to your rockstar interpersonal skills, you turn a simple phone call into an enjoyable interaction! Your customer-service skills can't be beat!

You fit right into our goal-oriented call center office environment. You shine as you answer phones and connect with each customer you encounter. At the end of the day, an overwhelming feeling of success washes over you. You love that you help improve the quality and comfort of each client here at CMC Electric, LLC.!


QUALIFICATIONS

  • Experience providing stellar customer service
  • Relevant phone experience
  • Competent computer skills
  • Genuinely enjoy working with people

Are you detail-oriented and able to keep track of multiple tasks at a time? Do you know your way around basic computer programs? Do you enjoy working in a call center office where you contribute to a highly-functioning team? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have excellent phone presence? Are you a pro when it comes to problem-solving? Do you have a friendly and professional phone voice? If so, we'd love to meet you, apply today!


WORK SCHEDULE

Saturday shift only.


ARE YOU READY TO JOIN OUR CALL CENTER TEAM?

If you've got the energy, motivation, and the drive to be a top-notch CSR (Customer Service Representative) please complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 27520


Job Posted by ApplicantPro