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Progressive Insurance Customer Service Jobs in Raleigh, NC

New York Life

Insurance Agent

Raleigh, NC

$69K - $130K/yr

Previous experience in insurance, customer service, or other related fieldsAbility to build rapport with clientsStrong negotiation skillsExcellent written and verbal communication skillsAbility to ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Raleigh, NC

Progressive Insurance Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for progressive insurance customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Raleigh, NC?

For Progressive Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Progressive Insurance Customer Service jobs?

Cities near Raleigh, NC with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

P&C Insurance Customer Service Representative

Affinity Insurance Group LLC

Apex, NC • On-site

$38K - $45K/yr

Full-time

Dental, Vision

Re-posted 12 days ago

Job description

Benefits:
  • Dental insurance
  • Opportunity for advancement
  • Vision insurance

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a Full-Time position As our new Personal Lines Customer Service Representative, you will work 37.5 hours a week. You will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism.
Our Insurance Agency is involved in the Community and belong to several Networking Groups. Our focus is to educate our clients and be their advocate for life. Our team enjoys helping people to protect their assets and keep them safe and secure with all their insurance needs.
We offer flexible scheduling options, the ability to work remotely, a supportive culture that encourages work-life balance, and a focus on managing workload to ensure time for personal commitments. We are a Family Owned Business.
Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies, service claims and address client concerns.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, develop insurance quotes, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Interact daily with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Requirements
  • Licensed Property & Casualty with 1-3 years experience
  • Have a Associates Degree, Bachelor's Degree preferred.
  • Familiarity with Erie Insurance is a plus.
  • Bilingual - English/Spanish is a plus.
  • Must be a Resident of North Carolina
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Excellent Communication skills - strong customer focus, ability, and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Works well with other employees and is a team player with a positive attitude.

Benefits
  • Full-Time Position
  • Quarterly Production Bonus
  • 37.5 hours work week
  • Hybrid/Work from Home Flexibility
  • Virtual Training
  • Weekends Off
  • Opportunity to Grow and advance
  • Flexible work environment
  • Salary is dependent on experience
  • Health Insurance reimbursement
  • Simple IRA
  • Tuition Assistance
  • Leads provided

Flexible work from home options available.
Compensation: $38,000.00 - $45,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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