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Progressive Customer Service Jobs in Riverside, CA

Customer Service Representative

Orange, CA ยท On-site

$20.59 - $23.84/hr

We are looking for a Customer Service Representative to join a team in Orange, California in a ... Share clear information related to products, order progress, and account details to support ...

Customer service is important to us, so being willing to go out of your way to help find out the ... Bachelors degree or bachelors degree in progress Please apply at All applicants must provide ...

Customer service is important to us, so being willing to go out of your way to help find out the ... Bachelors degree or bachelors degree in progress Please apply at All applicants must provide ...

Customer service is important to us, so being willing to go out of your way to help find out the ... Bachelors degree or bachelors degree in progress Please apply at - group/j/259ABB3AFB/apply/ All ...

Customer Service Coordinator

Walnut, CA ยท On-site

$18.50 - $20.50/hr

The representative supports the service team by managing claims, following up with customers, and tracking resolution progress. Essential Functions: * Manage daily customer service operations ...

Customer Service Associate

Orange, CA ยท On-site

$15.50 - $21.25/hr

Customer Service Associate This position is a front line service position providing assistance to ... Assume full responsibility for self-development and career progression; proactively seek and ...

Customer Service Rep

Ontario, CA ยท On-site

$19 - $23/hr

Progressive career development and training * Employee assistance program * Paid Time Off (PTO) and ... As the Customer Service Rep, you will process customer orders, provide sales support, and ...

Customer Service Rep

Ontario, CA ยท On-site

$16.25 - $22.25/hr

Progressive career development and training * Employee assistance program * Paid Time Off (PTO) and ... As the Customer Service Rep, you will process customer orders, provide sales support, and ...

Customer Service Rep

Ontario, CA ยท On-site

$16.25 - $22/hr

Progressive career development and training * Employee assistance program * Paid Time Off (PTO) and ... As the Customer Service Rep, you will process customer orders, provide sales support, and ...

... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

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Progressive Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do progressive customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for progressive customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a Progressive Customer Service?

A Progressive Customer Service job involves assisting customers with inquiries, policy details, claims, and troubleshooting issues related to Progressive Insurance products. Representatives provide support through phone, chat, or email while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of insurance policies. Employees may also help customers with billing, policy changes, and technical support.

What skills and qualifications are needed for a Progressive Customer Service role?

To thrive as a Progressive Customer Service representative, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online support platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts effectively help set top performers apart in this role. These competencies are essential for delivering positive customer experiences, maintaining satisfaction, and supporting business growth in dynamic service environments.

What challenges are faced in a Progressive Customer Service role and how are they handled?

Progressive Customer Service representatives often encounter challenging situations such as managing high call volumes, addressing dissatisfied customers, and troubleshooting complex service issues. To handle these challenges, team members receive comprehensive training, have access to helpful knowledge bases, and work in collaboration with experienced supervisors and peers. The work environment generally emphasizes teamwork and support, enabling representatives to learn from each other and grow in their roles. By effectively navigating these challenges, employees develop resilience, deepen their problem-solving skills, and often find pathways to advancement within customer service or related fields.

Does Progressive offer remote customer service jobs?

Progressive offers remote customer service positions that typically require strong communication skills and familiarity with customer management tools. These roles often involve working from home with flexible schedules and may require specific training or certifications. Availability of remote jobs can vary based on company needs and location requirements.

Is Progressive customer service a good job?

Progressive customer service roles involve assisting customers with insurance policies and claims, often requiring strong communication and problem-solving skills. The job typically offers a standard work schedule, training programs, and opportunities for advancement, making it a stable option for those interested in the insurance industry.

What are popular job titles related to Progressive Customer Service jobs in Riverside, CA?

For Progressive Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Progressive Customer Service jobs in Riverside, CA look for?

The top searched job categories for Progressive Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Progressive Customer Service jobs?

Cities near Riverside, CA with the most Progressive Customer Service job openings:

Infographic showing various Progressive Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Dispatcher/ Customer Service Representative (CSR)

Anaheim, CA โ€ข On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Vision, Life

Re-posted 22 days ago


Job description

Join the Mr. Rooter Plumbing Team!
Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher / Customer Service Representative (CSR) to join our growing team!
This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.
If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!
Compensation
Competitive hourly pay based on experience, skill level, and qualifications.
What You'll Do

  • Answer incoming customer calls professionally and courteously.
  • Schedule plumbing service appointments and maintain technician calendars.
  • Dispatch technicians efficiently based on availability, location, and urgency of calls.
  • Communicate job details clearly to technicians and customers.
  • Follow up with customers regarding appointments, estimates, and completed work.
  • Maintain accurate customer records, job notes, invoices, and documentation.
  • Assist with rescheduling, emergency requests, and routing changes as needed.
  • Monitor technician progress throughout the day and adjust schedules accordingly.
  • Support office operations and administrative tasks when necessary.
  • Deliver exceptional customer service and maintain a positive, professional attitude.
What We're Looking For
  • Previous dispatching, customer service, call center, or office experience preferred
  • Strong communication and multitasking skills
  • CSR/ Dispatching Plumbing experience a plus!
  • Excellent organizational and time management abilities
  • Ability to remain calm and professional in a fast-paced environment
  • Comfortable using computers, scheduling software, and multiple phone systems
  • Strong problem-solving and customer service skills
  • Dependable, detail-oriented, and team-focused
  • Plumbing or home service industry experience is a plus

Why Join Mr. Rooter Plumbing?
What We Offer:
Professional advancement through sponsored training and continuous development
Health & wellness package including medical, dental, vision, short-term disability, and life coverage
Flexible scheduling options
Every Other Weekend Off
Closed Sundays
Stable, year-round work
Company-wide family events and team celebrations
Supportive team environment and growth opportunities
Ready to Join the Team?
Apply Within Today!