Programs Manager Jobs in Burnaby, BC (NOW HIRING)

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Note: Applications will be accepted until 11:59 PM on the Posting End Date.

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At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

As UBC's MD Undergraduate Program (MDUP) expands and evolves in its approach to educational delivery across the province and within the Vancouver Fraser Medical Program (VFMP), it is essential that learners within the Program have access to experiences and training environments where they can engage in practical skills-development in collaboration with partners who are representative of those community members the students will serve in clinical practice. This includes engaging with community partners who represent and express diverse gender and cultural identities, as well as lived experiences present within urban, rural and Indigenous communities across the region.

The VFMP Patient Programs portfolio is an essential and collaborative unit that engages community partners who have a desire to participate in, and inform, the future of medical education and patient engagement in the region. This role will foster and champion the alignment of best practices in the development of a respectful and intersectional community-patient engagement strategy that aligns with the vision and pillars outlined in the Faculty of Medicine Strategic Plan, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education delivery.

The Medical Undergraduate Degree Program (MDUP) within the University of British Columbia's Faculty of Medicine is delivered in partnership with the University of British Columbia Vancouver and Okanagan campuses (UBCV and UBCO), the University of Northern British Columbia (UNBC) and the University of Victoria (UVic) and in close collaboration with the Health Authorities through the province.

JOB SUMMARY

The Patient Programs Manager is responsible for overseeing, managing and supporting all aspects of the Patient Program portfolio for the Vancouver Fraser Medical Program. This role engages in strategic program creation and development to ensure an organized and accountable approach to the to support patient programs community engagement and the social accountability elements for accreditation and faculty of Medicine Strategic Alignment.

The Patient Program portfolio specializes in the recruitment, educational training, and support of Standardized Patients (SPs), Clinical Teaching Associates (CTAs) and Volunteer Patients (VPs). A Standardized Patient (SP) is a healthy individual trained to portray a clinical problem or situation for the purpose of testing or teaching specific skills in the field of health care professionals. CTAs are individuals who are trained to support learning and instruction for Breast/Chest and Pelvic Exam, Genitourinary, and Prostate Exam. VPs participate "as themselves" to help medical students develop their skills and approach to patient interviewing and medical history-taking during the learner's-clinical years.

The Patient Program Manager is responsible for the oversight and management of the Patient Program at the Vancouver Fraser site (one of four UBC medical education sites across the province). This innovative and high-paced managerial role includes team and community partner leadership, operations oversight, strategic planning, and exceptional, service-oriented community engagement. This position is critical in ensuring that effective plans, policies and procedures follow the Provincial Patient Program guidelines, and the training and engagement of community partner work with the VFMP MDUP is ethical, trauma-informed and respectful, especially as related to sexualized violence prevention and response. This position is also key to planning any new organizational structures, education delivery models, and collaborates with internal and external collaborators as necessary to develop and implement impactful and strategic project plans that meet the highest standards for service and administrative oversight.

ORGANIZATIONAL STATUS

This position reports directly to the Senior Manager, Medical Education, VFMP and receives dotted-line direction and oversight from the Provincial Patient Program Manager on matters related to the operationalization of standard service delivery as required for learning, assessment and accreditation across the four UBC MD Undergraduate Program delivery sites. Liaises closely with VFMP Course Directors, Curriculum Managers, the Provincial Learner Assessment Team, Provincial Patient Program leads across the sites and with colleagues across other departments. Supervises the Patient Program Team Lead.

WORK PERFORMED

Program Management

• Responsible for developing, recommending, and implementing any new administrative policies, procedures and systems; this will involve strategic and thoughtful collaboration with program staff across the program, to ensure consistency and efficiency in the program delivery

• Responsible for the planning and delivery of the VFMP Patient Program portfolio/projects, to ensure that all deliverables meet required provincial standards.

• Provides leadership to all operational aspects related to the Patient Program delivery and engagement of Standardized Patients, Clinical Teaching Associates and Volunteer Patients required for the VFMP highly-collaborative education curriculum delivery.

• Manages and leads the strategic plans, briefs, budgetary documents and project management timelines to direct and meet the unit objectives.

• Develops and implements highly effective engagement programs that support training, recruitment, and support of SPs, VPs, and CTAs within the Vancouver-Fraser region. Provides collaborative direction for pre-clinical learner activity operationalization at hospital sites across the region.

• Maps full business processes, designs operational process flow, and develops and maintains operational documentation relating to the processes and systems supported by the role.

• Negotiates annual contracts with SPs, VPs and CTAs to ensure contarctor relationships are supported with clear and thorough HR and risk mitigation guidelines and expectations for all parties engaged with medical education delivery.

• Works with other Faculty of Medicine departments to support simulated activities that may require Patient Program contractor engagement. This includes developing new MOU agreements and contracts with research centers, hospital units, and health-education related groups to ensure financial and operational accountability for services rendered within revenue and cost recovery models.

• Conducts needs assessments and develops corresponding program offerings, communication plans and information materials for internal and external health-related educational units. This includes web, print and strategic client management communications.

• Works closely with the Provincial Patient Programs Manager and MDUP distributed site partners to operationalize curriculum and best practices to ensure standardization and consistency across the patient programs provincially.

Leadership:

• Collaborates with the Provincial Patient Programs Manager in analyzing current policies and business processes, researching options, including consultation with internal and external contractors, peer universities, and making recommendations for strategic improvements.

• Provides high-level leadership, management, coaching, and direction to ensure that the VFMP Patient Program staff are engaged, accountable for their responsibilities, and have the skills, training, and support needed to execute their responsibilities and meet Program expectations.

• Exercises initiative and judgment to respond to complex issues and resolve problems related to administration, finance, and human resources.

• Builds and maintains strong partner relationships with the patient programs at IMP (Island Medical Program) in Victoria and the NMP (Northern Medical Program) in Prince George and the SMP (Southern Medical Program) and external collaborators.

Human Resources and Finance:

• Manages administrative staff performance by establishing standards and goals, evaluating performance, and providing regular feedback. Develops job descriptions, responsible for recruitment, training, performance reviews, discipline, terminates staff within the VFMP Patient Programs portfolio; ensuring compliance with UBC polices and collective agreements.

• Develops and implements strategic human resources initiatives as directed by the Administrative Director, VFMP

• Ensures workplace conflicts, which may or may not involve union representatives, are effectively addressed and resolved.

• Manages and oversees all financial matters relating to the VFMP Patient Program portfolio including operating budgets, contracts, partner payments, team recognition and training, partner engagement events and expenditures.

• Prepares budgets forecasts and reconciliation reports and prepares budgets for evolving program proposals and activities that meet mandates for cost recovery.

CONSEQUENCE OF ERROR

The impact of error is considerable as the incumbent will be responsible for overseeing the engagement of community members who may have diverse expectations and degrees of understanding with respect to best practices in engaging in ways that promote diversity, equity and inclusion, and whose values may be out of step with human rights legislation and UBC's commitments to Truth and Reconciliation, anti-racism, anti-harassment and anti-bullying policies and legislation. Any errors in decision or process could affect student learning, staff, faculty, student and partner safety and have repercussions for the general public and image of the VFMP MDUP and Faculty as a whole.

The Patient Program Manager is required to exercise professional judgment in the undertaking of all responsibilities. Inappropriate actions or judgment could damage the Patient Program's working and contractual relationships with community partners and external collaborators, resulting in the loss of trust, valuable ongoing contracts, and irreparable damage to the reputation of the Program, the Faculty of Medicine, and the University itself, and any associated legal implications of violating the terms of a contract. Inappropriate judgment could also jeopardize confidential assessment material and in turn, invalidate educational assessments or licensure examinations. Financial errors could result in cost overruns, loss of revenue, and significant financial loss for the University. Incorrect decisions/errors relating to financial issues could result in misuse of operating funds and have major negative financial implications.

SUPERVISION RECEIVED

Works independently under general direction from the Senior Manager, Medical Education, VFMP. The incumbent works with a high degree of autonomy, must be self-directed and able to manage a team and work independently.

SUPERVISION GIVEN

Responsible for recruiting, hiring, discipline of all team members, includin...