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Associate Director of Community Programs

Allentown, PA | Full Time, Salary; Daily: 6pm - 7:30am | $45,000 - $55,000

We are seeking an Associate Director of Community Programs to provide leadership for our Warming Station in Allentown. This role oversees mission-driven programs serving individuals and families experiencing housing instability while ensuring operational excellence, regulatory compliance, and community engagement.

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 6 paid holidays throughout the year
• Supplemental insurance benefits

• Associate degree in Human Services, Social Work, or related field (preferred)
• 2+ years of nonprofit experience, ideally serving individuals experiencing homelessness
• Experience working with vulnerable populations, including those with mental health and/or substance use disorders
• Valid driver's license, reliable transportation, and ability to travel between locations
• Ability to obtain CPR/AED, First Aid, and NARCAN certifications before starting
• Ability to successfully complete background checks

• Provide day-to-day operational leadership for the Warming Station program, ensuring efficient, high-quality service delivery
• Directly supervise, coach, develop, and evaluate Warming Station team members to foster a high-performing, mission-driven culture
• Oversee participant intake processes, ensuring timely, accurate, and equitable admissions while maintaining a welcoming environment
• Maintain HMIS data integrity by ensuring accurate and timely data entry, conducting routine quality assurance reviews, and ensuring compliance with all federal, state, and agency reporting requirements
• Ensure program operations remain compliant with organizational policies, contractual obligations, licensing requirements, and established procedures
• Promote and maintain a safe, secure, and supportive environment for participants, staff, volunteers, and visitors
• Oversee consistent implementation of program policies, participant expectations, and guest restrictions in a fair and respectful manner
• Support talent acquisition efforts by assisting with the recruitment, interviewing, onboarding, training, coaching, and performance management of staff and volunteers
• Serve as an on-call leader to respond to operational emergencies and critical incidents during evenings, weekends, holidays, and other nontraditional work hours as needed
• Provide operational oversight for YMCA social service and housing initiatives, including the Allentown Warming Station and Bethlehem Housing programs
• Maintain operational continuity by providing coverage for essential roles outside of regular work schedules when necessary
• Develop and implement strategies that engage, motivate, and empower staff while driving program goals and organizational objectives
• Oversee the receipt, documentation, and stewardship of program donations in accordance with organizational policies
• Ensure compliance with organizational standards related to cleanliness, workplace safety, health regulations, and facility maintenance
• Collaborate with organizational leadership and community partners to support continuous program improvement, service excellence, and positive participant outcomes
• Perform other duties as assigned to support the mission and objectives of the YMCA's Community Programs

• Support from an experienced and mission-driven leadership team
• Opportunities to shape and expand innovative housing and social service programs
• Meaningful work that strengthens individuals, families, and communities
• The opportunity to make a lasting impact through one of the region's leading nonprofit organizations

YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status.

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