Programmatic Account Manager Jobs in Indiana (NOW HIRING)

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer:

• Compensation: $83,400 plus bonus potential 
• Work Schedule: Typically, 8 AM – 5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, for intermittent and extended overnight trips.
• 401 K plan with up to 3% employer match after one year of service.
• Pet Insurance: Coverage options available.
• Time Away: PTO that increases with tenure, PTO donation options.
• Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
• Employee Perks: National Brand Discounts, Employee Referral Program.
• Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Job Mobility: Opportunities within Dungarvin’s 15 states of service
• Mileage Reimbursement: $0.45 cents per mile 

What You Will Do: 

The Area Director - DD/IDD Services oversees all programs and services in the assigned geographic region. You’ll provide leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities while expanding and developing new business opportunities. This role includes budget management, staffing, licensing, policy development, marketing, and proposal preparation. You’ll work closely with program directors, support staff, and the state management team to drive excellence and ensure compliance across the organization.

Responsibilities:

• Lead and manage program directors and support staff, fostering teamwork and ensuring high-quality service delivery.
• Oversee financial performance, budgets, and accounts receivable while anticipating and addressing fiscal challenges.
• Ensure compliance with licensure, certification, and contract requirements.
• Supervise program development, staff training, and the implementation of support plans for individuals served.
• Expand and develop new and existing business units within the assigned area.
• Represent Dungarvin in local, state, and regional workgroups, committees, and partnerships.
• Assess organizational risk and implement risk management protocols to protect the company and those we serve.
• Respond to customer and employee concerns, providing guidance and support to resolve issues promptly.

What Makes You a Great Fit:

• Bachelor’s degree (BA or BS) in a related field is required.
• 2+ years of supervisory (mid-to-upper management) experience.
• 5 years experience in residential programs or services for individuals with disabilities.
• Multi-site or multi-state management experience.
• Valid driver’s license with a driving record that meets agency insurance requirements.

Nice-to-Haves:

• QIDP (Qualified Intellectual Disabilities Professional) certification.
• PMP (Project Management Professional) or CPM (Certified Program Manager).
• Financial management or nonprofit management certifications.
• CSP or CHST (safety certifications, for residential program environments).
• Experience in program development, marketing, and business expansion.
• Data-driven performance management experience.
• Knowledge of Indiana-specific disability service regulations, including licensing, Medicaid compliance, and residential/community program standards.

Skills Crucial for Success

• Leadership: Inspire, guide, and mentor program directors and staff.
• Decision Making: Evaluate complex situations and implement sound, timely solutions.
• Organization & Time Management: Manage multiple programs, projects, and priorities effectively.
• Problem-Solving: Identify operational or service challenges and implement corrective actions.
• Adaptability: Thrive in a dynamic environment with evolving programmatic, staffing, and operational needs.
• Customer-Centric Mindset: Ensure the needs of individuals served remain central to all decisions
• Communication: Clearly convey expectations, provide feedback, and build relationships with staff, families, and external stakeholders.

Why You’ll Love This Job

This is your opportunity to lead and shape services for individuals with disabilities in Indiana while working in a collaborative and mission-driven environment. You’ll have the autonomy to drive operational excellence, mentor a talented team, and make a meaningful impact on the lives of the people and families we serve. With a dynamic mix of leadership, strategy, and community engagement, no two days are the same—and your contributions will be visible and valued every step of the way.

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

5/19

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