Program Jobs in Pace, FL (NOW HIRING)

Summary
As a Program Analyst, providing support to the Primary Care Service Line operation at the Gulf Coast Veterans Healthcare System (GCVHCS). GCVHCS serve Veterans across three states, Mississippi, Alabama, and Florida. Our healthcare system consists of the Biloxi VA Medical Center, located in Biloxi, Mississippi: Joint Ambulatory Care Center, located in Pensacola, Florida; and three Community Based Outpatient Clinics located in Mobile, Alabama; Eglin, Florida; and, Panama City Beach, Florida
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Duties
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• Serves as Primary Care Management Module (PCMM) Coordinator for Primary Care Teams within the GCVHCS and its associated Community Based Outpatient Clinic (CBOC's).
• Responsible for ensuring the integrity and accuracy of the GCVHCS significantly large PCMM database which is used to organize and manage the GCVHCS Primary Care Network.
• Required to work with clinic support staff, clinic managers, Clinical Service Chiefs, CBOC staff, DSS/MCA Staff, VISN staff and Central Office staff to maintain the integrity of this program and data.
• Actively involved in local reviews leading to recommendations that many impact PCMM application processes. Provides input to VISN and national Program Managers on process challenges, program issues, and other problems so that these items can be addressed and corrected/improved.
• Primary responsibility for establishing and managing PCMM team and position set up for all Primary Care and Specialty PACT teams supervised by this Medical Center.
• Electronically create or modify team and position settings, assign provider user class based on verified credentials, set maximum panel sizes (based on analysis of provider licensure, FTE, patient intensity score, support staff, treatment rooms and specialty PACT adjustment factors), program clinical alert notification levels and establish preceptor to associate provider links and ensure proper reporting structure to national VSSC database.
• Uses multiple assignments/reassignment tools to move large groups of Primary Care patients to different teams and positions when changes become necessary.
• Monitoring and maintaining provider profiles, panel management including capacity, patient/ panel load leveling, suggestions with supporting data to the Primary Care Service Chief, oversight and correction of transmission efforts, and review/recertification of incorrect patient assignments, ensuring timeliness and accuracy of data input, monitoring tracking and management of any Primary Care Electronic Wait Lists (EWL) and identification and appropriate disposition of patient with duplicate PCMM assignments elsewhere within the VISN and VHA.
• Daily coordination with the Traveling Veteran Coordinator (TVC) to ensure services for Veterans outside their home catchment area are seamlessly provided needed care while on travel.
• Trains, directs and assists Primary Care administrative staff in the appropriate assignment of patients to PACT teams and removal of patients from the database when discharged from Primary Care
• Collects, complies, analyzes and presents data regarding the integrity of the PCMM package.
• Provides high-level operational support in the implementation and ongoing management of GCVHCS PACT Programs.
• Serves as a liaison between the PCMM and PACT Programs to insure proper Team management.
• Works to establish, monitor and report outcome measures for the PACT Programs.
• Identify strategic priorities for the PACT Programs and will track, monitor and analyze performance as needed.
• Will use performance data to identify areas for process improvement projects and works with Primary Care and clinic site leadership to identify any necessary resources for the successful implementation and management of such programs.
• Maintains communication with clinics site leadership at all CBOC's and sites of care to ensure timely responses and resolution to any PACT related issues. The incumbent plans and coordinates PACT improvement events.
• Assist in managing the NVCC PACT in PCMM. This entails adding information of the provider that the Veteran if referred to in the community.
• Will be back-up for the Primary Care Management and Program Analyst and the roles covered by that position to include Human Resource Actions, development of presentations and report, create responses for Action Items.
• Performs management analyses, research projects and provides advisory services on technical compliance, data integrity, workflow & process, and achievement of numerous and valued performance measure for Primary Care Service Line management and subordinate clinics.
• Work is accomplished on a weekly and/or monthly basis for compliance and data integrity, daily/weekly/monthly for numerous and varied performance measure activities, SAIL Star Teams and monthly or on ad-hoc basis for workflow and processes, with this work being quite frequent with the Primary Care Service Line emphasis on systems redesign and rapid cycle improvement across multiple Primary Care sites.

Work Schedule: Monday-Friday 07:30- 4:00pm (Subject to Change Based on the Needs of the Facility)
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD03614O
Relocation/Recruitment Incentives: Not Autorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Experience with clinical workload data or patient data capture methods.
• Experience with information management analysis and cost accounting principles, theories, techniques and practices to solve difficult and complex problems in the cost accounting of medical procedures.
• Experience with computer terminology, the functions of computers and the interrelations of various hospital computers.
• Experience in developing and presenting management level reports, briefing materials and memos.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Note: Transcripts are required.
  OR

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two graduate years or 36 semester hours to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. Note: Transcripts are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
This job opportunity announcement may be used to fill additional vacancies.
TheCareer Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workf...