Program Supports Manager Jobs (NOW HIRING)

Position at MTA Construction & Development

Job Title: Manager, Program Support

Job Family: ADC

Grade: 004

Salary Range: $86,968 to $108,710

Work Location: 2 Broadway

Hours of Work: 8:30 AM to 5:00 PM (7.5HR/ DAY), may require evenings or weekends

Reports to: Senior Manager, Program Support

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

The Manager of Program Support will assist in managing MTA Construction and Development’s efforts to implement various support functions for an MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff.

• Assist in managing the implementation of administrative functions, including capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and equipment/supplies management.
• Support coordination with related parties throughout C&D.
• Manage and support improvements in developing, analyzing, reporting, and maintaining data and related systems supporting project management, business unit or departmental operations.
• Identify issues, provide recommendations, and support resolution in coordination with senior management.
• Assist in managing and completing budget activities and requests for capital projects in a business unit or supporting departmental operations.
• Manage and prepare data analysis, reporting, and presentations.
• Support data and document management activities for project management systems within a business unit or integrated project.
• Assist in activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services; maintain related reports and data.
• Research and provide input to solutions for issues related to contracts and procurement requests for operations or capital program/project-related issues.

• Bachelor’s Degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
• Minimum six (6) years of related experience.
• Master’s Degree preferred in one of the above disciplines; or a related field may substitute for two years of required experience.
• Experience in highly analytical roles performing budgeting, reporting, project controls, or other relevant analytical experience preferred.
• Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
• Excellent organization, communication, and interpersonal skills.
• Ability to work collaboratively with an aptitude for managing detailed analytical work.
• Focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
• Ability to handle sensitive and confidential information with sound judgment and discretion.
• Ability to work effectively with all levels of management and team members.
• Excellent problem-solving, listening, and prioritization skills.
• Ability to work in a high-profile, high-pressure environment effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Teams, or similar applications.
• Proficiency in PeopleSoft, Power BI, and project management applications (e.g., Asite, PSR, Visio) preferred.

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax‑advantaged commuter benefits.
• Premium Health Coverage at Low Cost – Access high‑quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
• Secure Your Future – Build long‑term financial security through pension plans and retirement savings accounts designed for eligible employees.
• Time Off & Work-Life Balance – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support.
• Professional Growth & Development – Advance your career through structured professional development opportunities, skills training, and leadership programs.
• Educational Investment – Pursue career goals with in‑house training, tuition reimbursement, and partnerships with educational institutions.
• Employee Experience & Community – Comprehensive support services to help navigate life’s challenges.
• Discounts & Perks – Make use of MTA employee discount programs for savings on products and services.
• Connect & Belong – Join vibrant Employee Resource Groups to build meaningful connections and contribute to an inclusive workplace culture.

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.