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Program Support Assistant Jobs in Waterloo, NY (NOW HIRING)

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Program Support Assistant information

See Waterloo, NY salary details

$26.8K

$45.9K

$57.8K

How much do program support assistant jobs pay per year?

As of Aug 7, 2026, the average yearly pay for program support assistant in Waterloo, NY is $45,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $49,600.00 per year, depending on experience, location, and employer.

What is a program support assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

What are some common challenges faced by program support assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What are the key skills and qualifications needed to thrive as a program support assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.
What cities near Waterloo, NY are hiring for Program Support Assistant jobs? Cities near Waterloo, NY with the most Program Support Assistant job openings:

Direct Support Professional - TBI Day Program (Substitute)

Happiness House and CP Rochester

Canandaigua, NY

$17.50 - $18.50/hr

Full-time, Contractor

Re-posted 10 days ago


Job description

Job Title: Direct Support Professional - TBI Day Program (Substitute)

Location: Canandaigua site

Salary: $17.50 - $18.50 per hour

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location.

Employment: Substitute/12 Month position working as needed. Program hours are Monday through Friday, 8:30 am – 3:30 pm

Summary/Objective: Ensure safety and supervision of all individuals focusing on fulfilling the Agency’s Mission, Vision and Values and providing services which meet or exceed the goals of the individual, department and the agency

Minimum Qualifications

  1. High School Diploma
  2. One year of experience providing services to individuals with disabilities, preferably working with individuals with traumatic brain injury.
  3. Knowledge of community resources and means of accessing these resources.
  4. Valid NYS driver’s license.
  5. Demonstrates basic reasoning and writing skills.

Competency Requirements

  1. Communication Proficiency
  2. Individual Focus
  3. Ethical Conduct
  4. Self-motivation and initiative skills
  5. Flexibility
  6. Personal effectiveness/Credibility
  7. Team oriented

Responsibilities include:

  1. Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to participants, families, program staff and community resources.
  2. Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
  3. Participates in conferences, workshops, department meetings, in-service and on-line training as needed or recommended to enhance job skills and personal growth and development.
  4. Adheres to agency’s policies and procedures as well as department guidelines.
  5. Accesses and maintains passwords and log ins for all required electronic health records, agency email, virtual trainings, and electronic employee records as required by the program.
  6. Functions as the primary assistant to the Program Specialists.
  7. Reviews each individual plan, safeguards/PPO and any other relevant information related to the care of individuals at least annually and as changes occur.
  8. Implements each program participants’ therapeutic and behavioral plans.
  9. Works with individuals on special instructional projects to achieve goals on each individual’s program plan.
  10. Provides the Program Specialist/ Supervisor with information about program participants, which will assist in the development of appropriate program experience for all participants.
  11. Completes required documentation about individual’s performance according to established guidelines and timeframes.
  12. Assists in the development of instructional materials.
  13. Assists the Program Specialist in related instructional work as required.
  14. Assists in maintaining the cleanliness and the orderly appearance of program equipment, supplies and program areas.
  15. Attends all meetings as required and appropriate.
  16. Leads planned small group activities including but not limited to in house activities and community activities.
  17. Drives the agency vehicles as required to facilitate community-based activities.
  18. Operates wheelchair lifts and ramps safely and in accordance with operating procedures in agency vehicles.
  19. Maintains a safe environment at Happiness House and in the community.
  20. Provide the participants with assistance on ADL’s including but not limit4ed to, recognizing safety hazards, transferring, toileting, changing, ambulating and feeding as required by individual need.
  21. Functions as a positive, contributing member of the TBI/NHTD/OPWDD program team.
  22. Performs other duties at the discretion of the Program Supervisor and Director or his/her designee.
  23. Supervise the program participants at the program site and community locations.

Supervisory Responsibility: None

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This job operates in a site based program setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 30 pounds.

Travel: Travel is primarily local during the business day.

EEO Statement: The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender orientation/identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.