Program Support Assistant Jobs in Monroe, NC (NOW HIRING)

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The U.S. Bancorp Central Stress Testing Oversight (CSTO) team is seeking a candidate to join the program management team. This role supports the preparation and execution of stress testing and capital management activities in alignment with SR 15-19, adapting to evolving regulatory and leadership expectations.

This position is responsible for establishing and maintaining the core program infrastructure that enables successful execution of the stress testing cycle and other management requests. This includes developing integrated calendars, building and maintaining program plans and trackers, and delivering program reporting with insights. Together, these elements ensure the program remains aligned, on track, and positioned to deliver timely, decision-ready insights to senior management.

The role requires strong ownership, accountability, cross-team collaboration, and the ability to operate effectively in a fast-paced environment.

Key Responsibilities

Program Calendars

• Create and communicate end-to-end stress testing calendars, including forecast production, review & challenge, and documentation timelines

• Maintain alignment across calendars by identifying dependencies and sequencing across workstreams

• Update and communicate calendar changes, ensuring impacted partners remain aligned on key deliverable expectations

• Partner with teams to resolve timeline conflicts and downstream impacts

Program Planning, Tracking & Reporting

• Build and maintain centralized program plans and trackers providing visibility into milestones, deliverables, and ownership

• Deliver clear and concise reporting that enables senior leadership to understand priorities, risks, status, and key decisions

• Translate program data into actionable insights to support informed decision-making

• Leverage Workiva and AI capabilities to enhance reporting quality and efficiency

• Demonstrate end-to-end ownership of program deliverables, ensuring timelines are met and risks and issues are proactively managed

• Partner across teams to drive accountability and ensure timely completion of production and documentation deliverables

Ad Hoc Program Support

• Support user access onboarding/offboarding and quarterly/annual access audits

• Coordinate with partners to meet audit and regulatory requests timely

• Coordinate with internal team to complete control audit requests timely

• Coordinate annual procedure review and assist with procedure documentation as necessary

• Facilitate coordination of meetings and supporting presentations

• Lead post-cycle feedback collection and translate insights into actionable improvement plans

• Communicate, monitor and drive closure of program action items and challenges

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically three or more years of related experience

Preferred Skills/Experience

• Strong program management, planning, organization, and prioritization skills

• Demonstrated ownership, accountability, and ability to work independently

• Strong written and verbal communication skills, including the ability to summarize complex information for senior leaders

• Experience building and maintaining calendars, trackers, dashboards, program plans, or status reporting

• Strong cross-functional collaboration skills with the ability to drive accountability across teams

• Adaptability in a fast-paced, deadline-driven environment with evolving priorities

• Growth mindset with a desire to continuously learn and improve processes

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.