Program Support Assistant Jobs in Monroe, NC (NOW HIRING)

Under the supervision of the Teen Innovation Lab Program Supervisor and consistent with the mission of the YMCA, the Pathway Program Specialist will provide leadership and operational support to their specialized pathway within the Teen Innovation Lab at McCrorey YMCA.

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose.

We Love unconditionally - showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope - promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion - listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity - sharing our time, skills, and resources freely and with joy.

We walk in Grace - showing patience and kindness, even in difficult moments. We ignite Faith - staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty - communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility - leading with a servant's heart by prioritizing the needs of others above our own.

We live with Joy - celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect - addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility - performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service - going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

Essential Functions

• Oversee implementation of the Teen Innovation Lab to ensure that sites meet fidelity markers and goals
• Provide support and coaching for site administrators and site leaders
• Provide administrative support and thought partnership to the Teen Innovation Lab team
• Support site administrators and site leaders to complete required duties and ensure deadlines are met
• Assist with facilitating student recruitment events and strategies to ensure enrollment goals are met
• Facilitate staff program trainings and track training requirements for assigned site staff
• Conduct literacy observations in conjunction with site administrators and provide feedback and coaching to achieve high quality literacy instruction
• Conduct program area observations in conjunction with site administrators and provide feedback and coaching related to areas of improvement
• Monitor the daily operations of assigned program sites to ensure quality standards and procedures are followed
• Provide technical support and oversight to ensure data is collected and reported in a timely and accurate manner

Performs other duties and tasks as assigned by leadership

Required Qualifications

All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.

Preferred Qualifications

• Develop and maintain engaging, age-appropriate content that introduces students to healthcare and/or technology careers.
• Create career exploration resources, including videos, articles, career profiles, lesson plans, digital activities, and interactive learning experiences with the support of the Program Supervisor.
• Research emerging healthcare careers, workforce trends, and innovative technologies to ensure content remains current and relevant.
• Collaborate with healthcare professionals, educators, employers, and community partners to develop authentic career exploration experiences.
• Coordinate student engagement opportunities such as career panels, workplace tours, virtual job shadowing, and guest speaker events.
• Ensure all content reflects diverse career pathways and promotes equitable access to healthcare and technology career opportunities.
• Assist in creating pipeline to industry specific certificates.

Working Conditions

• Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Frequently required to sit and reach and must be able to move around the work environment.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Sit for extended periods of time.
• Kneeling.
• Standing.

Competencies

1. ENGAGING COMMUNITY: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit
2. COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community
3. INCLUSION: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence
4. DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential

To learn more about our Y-USA Leadership Competencies, please click here